At a Glance
- Tasks: Handle bereavement queries, maintain records, and support clients at events.
- Company: Wakefield Hospice, dedicated to compassionate care and support.
- Benefits: Gain valuable experience in healthcare and develop essential administrative skills.
- Other info: Join a supportive team with opportunities for personal growth and development.
- Why this job: Make a meaningful impact while supporting those in need during difficult times.
- Qualifications: Experience in healthcare and strong administrative skills preferred.
The predicted salary is between 30000 - 40000 € per year.
Main duties of the job include administrative duties such as taking and returning bereavement queries, writing to service users by letter and email, preparing reports and notes, maintaining accurate documentation, and adhering to GDPR. Responsibilities also involve maintaining accurate records, inputting data onto the database, contributing to department audits, inputting data onto SystmOne, and supporting clients at bereavement events as appropriate.
General Duties:
- Receive, record and disseminate bereavement referrals over the phone, via e-mail or in person.
- Produce reports for committees and the bereavement team.
- Provide accurate reports for service use and feedback.
- Support with admin for students and volunteers.
- Take notes for meetings.
- Speak with bereaved individuals and signpost where services are not available or appropriate.
- Support recruitment of volunteers.
- Maintain confidentiality and professional boundaries.
- Undertake a range of administrative duties to support the team including diary management.
- Contribute creatively to the hospice website, newsletters, etc.
- Arrange training, including room bookings and invites.
- Provide group admin support.
- Support the reception team with calls.
Person Specification:
- Experience working in a healthcare setting.
- Administrative skills.
- Experience of caseload/workload management.
- IT literate and experienced with Excel, PowerPoint, Teams.
- Knowledge of SystmOne and other database systems.
- Understanding of GDPR and confidentiality requirements.
Personal Attributes:
- Self-motivated and ability to motivate others.
- Flexible attitude and approach.
- Ability to work effectively as a team member.
- Emotional resilience.
Qualifications:
- Certificate in counselling, listening skills, communication skills (desirable).
Experience:
- Working in a healthcare environment.
About us: Wakefield Hospice is committed to providing the highest level of symptom management and care for people who have advanced active, progressive and life-threatening illness. Wakefield Hospice is a purpose-built specialist palliative care unit that opened in April 1990, providing 8 single ensuite bedrooms and 2 four bed ward areas, a day therapy unit, bereavement support and education. Over the years, the day care unit developed initially into a day therapy unit and ultimately into a drop-in centre providing therapies, information and care for patients, carers and bereaved families.
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Bereavement Administrator employer: Wakefield Hospice
Wakefield Hospice is an exceptional employer, dedicated to providing compassionate care and support in a nurturing environment. With a strong focus on employee growth and development, we offer opportunities for training and professional advancement while fostering a collaborative work culture that values emotional resilience and teamwork. Located in a purpose-built facility, our team plays a vital role in making a meaningful impact on the lives of patients and their families during challenging times.
StudySmarter Expert Advice🤫
We think this is how you could land Bereavement Administrator
✨Tip Number 1
Network like a pro! Reach out to people in the healthcare sector, especially those who work in bereavement support. A friendly chat can lead to valuable insights and even job leads.
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers or attend events, don’t hold back on sharing your experience with administrative tasks and IT systems like SystmOne. Let them know you’re the one they need!
✨Tip Number 3
Be proactive! If you see a role that fits, apply through our website. Don’t wait for the perfect moment; sometimes, just putting yourself out there can lead to amazing opportunities.
✨Tip Number 4
Prepare for interviews by practising common questions related to bereavement support and administration. Think about how your past experiences can showcase your emotional resilience and ability to work as part of a team.
We think you need these skills to ace Bereavement Administrator
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Bereavement Administrator role. Highlight your relevant experience in healthcare settings and any administrative skills that match the job description. We want to see how you fit into our team!
Showcase Your IT Skills:Since the role requires proficiency in systems like SystmOne and Excel, don’t forget to mention your tech skills! Give examples of how you've used these tools in previous roles. We love a candidate who can hit the ground running!
Demonstrate Emotional Resilience:Working in bereavement support can be challenging, so share experiences that showcase your emotional resilience and ability to support others. We appreciate candidates who can handle sensitive situations with care and professionalism.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details directly and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at Wakefield Hospice!
How to prepare for a job interview at Wakefield Hospice
✨Know Your Stuff
Familiarise yourself with the key responsibilities of a Bereavement Administrator. Understand the importance of GDPR and confidentiality, as well as how to manage bereavement queries effectively. This will show that you’re not just interested in the role but also understand its significance.
✨Show Your Empathy
Since this role involves supporting bereaved individuals, it’s crucial to demonstrate your emotional resilience and empathy during the interview. Share examples from your past experiences where you’ve had to handle sensitive situations with care and compassion.
✨Get Tech-Savvy
Brush up on your IT skills, especially with SystmOne and other database systems mentioned in the job description. Be prepared to discuss your experience with Excel and PowerPoint, as these tools are essential for producing reports and maintaining accurate records.
✨Ask Thoughtful Questions
Prepare some insightful questions about the hospice and its approach to bereavement support. This not only shows your genuine interest in the role but also gives you a chance to assess if the organisation aligns with your values and work style.
