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- Tasks: Welcome visitors, serve café customers, and assist with events at Pontefract Castle.
- Company: Join Wakefield Council’s Museums & Castles team for a rewarding experience.
- Benefits: Competitive salary, generous holiday, hybrid working, and extensive training opportunities.
- Other info: Enjoy discounts on transport, leisure facilities, and a supportive work-life balance.
- Why this job: Make a difference in your community while gaining valuable experience in a fun environment.
- Qualifications: Friendly, reliable, and customer-focused individuals who enjoy public interaction.
The predicted salary is between 10 - 12 £ per hour.
Are you passionate about making a difference to our citizens and the district that they reside in? Then, we have an exciting opportunity for you to join our Team.
We are looking for friendly, reliable and customer‑focused people to join Wakefield Council’s Museums & Castles team on a casual basis. As a Casual Visitor Experience Assistant with Catering, you will help us deliver a warm, welcoming and enjoyable experience for visitors, supporting café and retail services at Pontefract Castle, alongside wider visitor activity across our museum and castle sites.
Key Responsibilities
- Welcoming visitors
- Serving café customers
- Providing general visitor information
- Assisting with workshops and events
- Supporting essential health and safety tasks
- Cleaning duties
- Basic financial procedures
- Stock management
This role is ideal for people who enjoy working with the public and can work confidently in a busy, public‑facing environment. Food Hygiene training will be provided, and full guidance will be given to help you succeed in the role.
What can I expect?
- A competitive salary
- Generous holiday entitlement with the option to buy up to 10 extra days of annual leave
- Hybrid working (subject to role suitability)
- Access to high-quality training programs to advance your career to the next level
- Discounted and subsidised public transport (Arriva Bus Annual Travel Ticket, Northern Trains Limited (NTL), MetroCard)
- Local Government Pension Scheme (LGPS) and a Shared Cost Additional Voluntary Contributions (AVC) scheme providing a tax efficient way to increase our pension
- Great range of benefits including an Employee Assistant Programme, discounted membership to our excellent leisure facilities with free 12 weeks exercise program, discounts for a range of retail, entertainment, health and leisure providers, a cycle to work scheme, and many more.
If you would like to know more about the role, the recruitment process or working for Wakefield Council, feel free to contact:
Name: Stacey Clarkson-Goode
Tel: 07917 553330
E-mail: sclarksongoode@wakefield.gov.uk
Visitor Experience Assistant with Catering (Casual) in Wakefield employer: Wakefield Council
Contact Detail:
Wakefield Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Visitor Experience Assistant with Catering (Casual) in Wakefield
✨Tip Number 1
Get to know the venue! Before your interview, take a trip to Pontefract Castle and soak in the atmosphere. Familiarising yourself with the site will not only impress the hiring team but also help you understand the visitor experience better.
✨Tip Number 2
Show off your people skills! During any interactions, whether it's an interview or networking event, be sure to highlight your customer service experience. We want to see how you can create a warm and welcoming environment for visitors.
✨Tip Number 3
Be proactive! If you’re keen on this role, don’t just wait for the job to come to you. Reach out to Wakefield Council directly through our website or social media channels to express your interest and ask any questions you might have.
✨Tip Number 4
Prepare for the unexpected! In a busy public-facing role, things can change quickly. Think about examples from your past experiences where you’ve had to adapt on the spot, and be ready to share those stories during your discussions.
We think you need these skills to ace Visitor Experience Assistant with Catering (Casual) in Wakefield
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for making a difference shine through. We want to see how much you care about providing a great experience for visitors and supporting our community.
Tailor Your Application: Make sure to customise your application to highlight relevant experiences that match the role. Whether it's customer service or working in a busy environment, we want to know how your background fits with what we do.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make it easy for us to see why you’d be a great fit for the Visitor Experience Assistant role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity with Wakefield Council.
How to prepare for a job interview at Wakefield Council
✨Know the Role Inside Out
Before your interview, make sure you understand the key responsibilities of a Visitor Experience Assistant with Catering. Familiarise yourself with the tasks like welcoming visitors, serving café customers, and supporting events. This will help you demonstrate your enthusiasm and readiness to contribute.
✨Showcase Your Customer Service Skills
Since this role is all about making visitors feel welcome, think of examples from your past experiences where you've excelled in customer service. Be ready to share how you handled difficult situations or went the extra mile for a customer. This will show that you’re a great fit for the team.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training opportunities, or what a typical day looks like. This not only shows your interest but also helps you gauge if the role is right for you.
✨Emphasise Teamwork and Flexibility
Highlight your ability to work well in a team and adapt to busy environments. Share examples of how you've collaborated with others or managed multiple tasks at once. This is crucial for a casual role where you’ll be juggling various responsibilities.