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- Tasks: Support the delivery of care services and manage staff schedules effectively.
- Company: Join Wakefield Council, a supportive organisation focused on community wellbeing.
- Benefits: Enjoy competitive pay, training opportunities, and great work-life balance.
- Why this job: Make a real difference in people's lives while developing your career.
- Qualifications: GCSEs in English and Maths; customer care experience is a plus.
- Other info: Access to wellbeing coaching and discounts on transport and leisure activities.
The predicted salary is between 30000 - 42000 £ per year.
We are currently looking to appoint a Support Planner, which will be working under the general direction and supervision of the Business Support Planner Lead and to work as a member of their enablement and peripatetic service to ensure the efficient and appropriate day‑to‑day delivery of service inclusive of reablement, long term care, extra care, night care and day services.
Responsibilities
- Effectively deal with queries and complaints.
- Able to communicate effectively both orally and in writing.
- Ability to keep accurate records and provide management information as appropriate.
- Ability to use and maintain information technology systems.
- Individual time management and prioritising essential workloads.
- Organisational and team working skills.
- Knowledge of issues relating to older people and physical disabilities.
- Knowledge of health and safety issues in this area.
- Understanding the need for confidentiality.
- To allocate work, through use of the reablement IT Management Systems, to Home Care Staff to maximise effectiveness and efficiency within the service, including changes in service delivery plans, any absences of service users and of staff.
- Advanced planning to promote and ensure continuity of reablement to service users and coordinating staff rotas and work schedules on a daily basis, to cover annual leave, sickness and training.
- In liaison with reablement outreach practitioners and managers make decisions regarding changes to service delivery and communicating effectively with service users, staff and managers regarding these changes to ensure calls are not missed.
- To ensure safe working practices by compliance with health and safety legislation and guidance.
- To monitor and inform the reablement coordinator, through use of the electronic management systems, of changes to actual service delivered against the service user's individual service delivery plan.
- Input changes to service delivery plans.
- To action care plan changes also and to inform or discuss with all affected parties, i.e. service users and support staff, and follow up with confirmation letter and document all discussions.
Qualifications
Essential requirements: English and maths equivalent to GCSE pass level. CLAIT, IBT Level II or equivalent experience. Desirable but not essential: NVQ 3 in customer care.
Benefits and Working Pattern
We offer full‑time working pattern of 37 hours per week. Office based position. Support and access to high‑quality training programmes to progress your career to the next level. We are committed to supporting the wellbeing of our staff. We recognise that resilient teams need good work life balance as well as supportive leadership. Access to Wellbeing Coaching if required, Support for Carers, a Sense of Belonging. Discounted and subsidised public transport (Arriva Bus Annual Travel Ticket, Northern Trains Limited (NTL), MetroCard). Local Government Pension Scheme (LGPS). Great range of benefits including discounted membership to our excellent leisure facilities with free 12 weeks exercise program, discounts for a range of retail, entertainment, health and leisure providers, cycle to work scheme, eligibility to apply for a Blue Light Card and many more.
Contact
If you would like to know more about the role, the recruitment process or working for Wakefield Council feel free to contact Margarita Crofts. Tel: 07583962806. E‑mail: mcrofts@wakefield.gov.uk.
Support Planner in Wakefield employer: Wakefield Council
Contact Detail:
Wakefield Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Planner in Wakefield
✨Tip Number 1
Get to know the company! Research Wakefield Council and their values. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills. As a Support Planner, you'll need to deal with queries and complaints effectively. Role-play with a friend or family member to get comfortable with different scenarios.
✨Tip Number 3
Show off your organisational skills! Prepare examples of how you've managed workloads or coordinated schedules in the past. This will demonstrate your ability to handle the responsibilities of the role.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen on joining the team at Wakefield Council.
We think you need these skills to ace Support Planner in Wakefield
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Support Planner role. We want to see how you can effectively deal with queries and complaints, so don’t hold back on showcasing your communication skills!
Showcase Your Organisational Skills: Since this role involves managing workloads and coordinating staff rotas, it’s essential to demonstrate your organisational abilities. Share examples of how you've successfully managed time and prioritised tasks in previous roles.
Highlight Relevant Experience: If you have experience working with older people or in care settings, make sure to mention it! We’re keen to see your understanding of health and safety issues and how you’ve applied this knowledge in practice.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensure it gets the attention it deserves. Don’t miss out on this opportunity!
How to prepare for a job interview at Wakefield Council
✨Know Your Stuff
Make sure you understand the role of a Support Planner inside out. Familiarise yourself with the responsibilities listed in the job description, especially around managing queries and complaints, and using IT systems. This will help you answer questions confidently and show that you're genuinely interested.
✨Showcase Your Communication Skills
Since effective communication is key for this role, prepare examples of how you've successfully dealt with queries or complaints in the past. Think about times when you had to communicate changes to service users or staff, and be ready to discuss these experiences during the interview.
✨Demonstrate Organisational Skills
Be prepared to talk about your time management and prioritisation skills. You might be asked how you would handle multiple tasks or unexpected changes in service delivery. Have a few strategies in mind that showcase your ability to stay organised and efficient under pressure.
✨Understand the Sector
Brush up on issues relating to older people and physical disabilities, as well as health and safety regulations. Showing that you have knowledge in these areas will not only impress the interviewers but also demonstrate your commitment to providing safe and effective support.
