At a Glance
- Tasks: Lead the transformation of technology and digital services for Wakefield Council.
- Company: Wakefield Council, committed to innovative service delivery and community impact.
- Benefits: Competitive salary, generous leave, flexible working, and extensive development opportunities.
- Other info: Join a dynamic team dedicated to innovation and community engagement.
- Why this job: Shape the future of public services and make a real difference in residents' lives.
- Qualifications: Proven senior leadership experience in technology and customer services.
The predicted salary is between 52310 - 63934 £ per year.
Wakefield Council is delivering ambitious plans for the district while continuing to transform how services are designed and delivered.
Technology, digital and customer services are central to achieving those ambitions, enabling better outcomes for residents, more efficient services and effective use of public resources.
About the Role
- We are seeking an exceptional leader to join our Senior Leadership Team as
- Service
Director: Technology, Digital and Customer Services.
This is a pivotal corporate leadership role, responsible for a broad portfolio that sits at the heart of the organisation.
From customer access and digital services to technology infrastructure, cyber security, information governance and business intelligence, you will play a critical role in shaping how the Council delivers services, supports its workforce and responds to the changing needs of residents and communities.
Responsibilities
- Lead the development and delivery of the Council's Technology and Digital Transformation Strategy.
- Ensure technology, digital services and data capabilities support corporate priorities and service improvement.
- Provide strategic advice to senior leaders and elected Members on technology, digital and customer service matters.
- Promote innovation, continuous improvement and organisational transformation.
- Lead technology infrastructure, digital platforms and technology operations across the Council.
- Ensure services are reliable, secure, resilient and fit for the future.
- Drive optimisation of the Council's technology estate, maximising value from existing systems and investments.
- Lead the delivery of technology-enabled service improvements across the organisation.
- Lead customer service delivery and access channels across the Council.
- Improve customer experience through effective use of technology, digital solutions and service design.
- Ensure residents can access services in ways that are accessible, responsive and customer focused.
- Strengthen the Council's use of data, business intelligence and insight.
- Promote evidence-based decision making and organisational performance.
- Improve data governance, quality and accessibility across the organisation.
- Act as the Council's Senior Information Risk Owner (SIRO).
- Lead arrangements for cyber security, information governance and information assurance.
- Ensure organisational resilience, risk management and compliance with statutory and regulatory requirements.
- Maintain robust arrangements for business continuity and information security.
- Lead and develop high-performing, customer-focused teams.
- Build effective relationships with internal services, elected Members, partners and suppliers.
- Represent the Council locally, regionally and nationally as required.
Qualifications
You will bring substantial senior leadership experience across technology, digital and customer services within a complex organisation.
You will have a proven track record of leading large-scale operational services and delivering transformation that improves organisational performance and customer outcomes.
- Required Skills
- Significant experience of senior leadership in technology, digital, customer services or related functions.
- A strong track record of leading organisational change and service improvement.
- Experience of developing and implementing technology and digital strategies that support organisational priorities.
- The ability to optimise technology investments and maximise value from systems, data and digital capabilities.
- A strong understanding of cyber security, information governance, organisational resilience and risk management.
- Experience of using data, insight and performance information to support effective decision making.
- Strong commercial, financial and resource management skills.
- Excellent communication, influencing and relationship-building skills.
- Experience of working successfully with senior leaders, elected Members, partners and external stakeholders.
- Preferred Skills
Most importantly, you will bring the judgement, credibility and leadership required to lead a service that sits at the heart of how the Council operates and delivers for residents.
- Pay range and compensation package
- Competitive salary of £106,878
- Generous annual leave entitlement starting at 31 days
- Membership of the Local Government Pension Scheme
- Flexible and hybrid working arrangements
- Family-friendly policies and leave provisions
- Extensive learning and development opportunities
- Relocation support (subject to terms and conditions)
- Subsidised public transport and city centre parking
- Employee Assistance Programme through Spectrum Life
- Equal Opportunity Statement
Wakefield is a dynamic and diverse district of more than 350,000 residents, combining vibrant urban centres, market towns and rural communities.
With a proud heritage of innovation and a strong vision for the future, Wakefield continues to invest in its people, places and services.
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Service Director Technology, Digital and Customer Services in Wakefield employer: Wakefield Council
Wakefield Council is an excellent employer, offering a supportive work culture that prioritises the well-being and development of its employees. As an Employment Specialist, you will have the opportunity to make a meaningful impact in the community by helping residents with learning disabilities or previous offending backgrounds secure sustainable employment. With competitive salaries, generous benefits, and hybrid working options, Wakefield Council fosters an environment where employees can thrive and grow professionally.
StudySmarter Expert Advice🤫
We think this is how you could land Service Director Technology, Digital and Customer Services in Wakefield
✨Get Involved in Industry Events
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✨Engage in Professional Networks
Join professional management associations relevant to your career goals. These networks often host workshops, panels, and networking events that can put you in front of hiring managers. Plus, they can give you the scoop on upcoming roles, such as the full-time positions with companies like Wakefield Council.
✨Showcase Your Leadership Skills
When reaching out to potential employers, particularly for leadership roles, demonstrate your leadership capabilities with real examples. Share stories from your previous positions that illustrate how you handled challenges and drove results. This will help you stand out when you apply to places like Wakefield Council.
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We think you need these skills to ace Service Director Technology, Digital and Customer Services in Wakefield
Some tips for your application 🫡
Show Us Your Leadership Skills:In the corporate leadership and management field, it's essential to highlight your leadership experience. Use your CV to flesh out examples of how you've led teams to success or managed significant projects. We want to see specific instances where your actions made a tangible difference in your previous roles!
Quantify Your Achievements:Numbers talk, especially in management! When detailing your achievements in your CV or cover letter, don’t just say you improved team performance. Instead, say you boosted productivity by 30% over six months through effective strategy implementation. This makes your application pop and shows us what you can bring to Wakefield Council.
Craft a Compelling Cover Letter:Your cover letter is your chance to narrate your professional journey. We’re looking for motivation and a clear understanding of what corporate leadership means to you. Dive into your aspirations and how they align with the values and vision of Wakefield Council. Make it personal – we want to get to know you!
Tailor Your CV for Management Roles:Ensure your CV reflects the management skills that are essential for this role. Focus on competencies like strategic planning, team building, and problem-solving. Use a clean layout, and don’t forget to align your experiences with those keywords mentioned in the job listing. This will help you stand out from the crowd!
How to prepare for a job interview at Wakefield Council
✨Showcase Your Leadership Style
You’ll want to thoroughly convey your unique approach to leadership. During the interview with Wakefield Council, be ready to share real-life examples of how you've inspired and motivated teams in the past. Think about specific achievements that illustrate your strategic thinking and your ability to drive results.
✨Brush Up on Management Theories
Expect some technical questions related to management theories and practices. Brush up on concepts like transformational leadership, servant leadership, or situational leadership. Be prepared to discuss how you would apply these theories to the role at Wakefield Council, especially in the specific context of the challenges they’re currently facing.
✨Craft Your Vision for the Company
Since this is a full-time leadership role, spending time thinking about your vision for Wakefield Council could really set you apart. Consider potential strategies for growth and how you would lead teams towards achieving them. This shows not just enthusiasm, but also strategic foresight that they’ll likely be looking for in a candidate.
✨Emphasise Team Dynamics and Culture
In corporate leadership, team dynamics and organisational culture are everything. Be ready to discuss how you've fostered a positive work environment in previous roles. Bring up examples of how you've managed diverse teams effectively—this will resonate well at Wakefield Council as they’re likely seeking a candidate who can enhance their workplace culture.
