At a Glance
- Tasks: Provide HR support and advice to schools and internal customers.
- Company: Join a dynamic HR team at Wakefield Council.
- Benefits: Flexible working, generous leave, and access to training programmes.
- Other info: Enjoy discounts on transport and leisure facilities, plus a great work-life balance.
- Why this job: Develop your HR skills and grow into a professional in a supportive environment.
- Qualifications: NVQ Level 3 or equivalent, with customer service experience preferred.
The predicted salary is between 24000 - 28000 € per year.
Join our dynamic HR team where you will have the opportunity to develop your skills and grow into an experienced HR professional. We have a career‑graded position, allowing progression based on your performance and capability.
Key Responsibilities
- Provide timely and professional HR advice and support to internal and external customers, including schools.
- Assist managers and headteachers with effective HR tools and guidance to manage performance.
- Contribute to the development of HR policies and procedures that safeguard the Council and its employees.
- Act as the first point of contact for HR, pay, and employment queries.
Essential Qualifications
- Education to NVQ Level 3 or equivalent, or relevant HR experience.
- Customer Service experience is desirable, as you will be the first point of contact for a variety of customers.
Skills Required
- Strong communication skills, both written and verbal, with the ability to engage with a wide range of audiences.
- Ability to handle complex HR queries and provide pragmatic solutions.
- Have an awareness of employment legislation and its application in a diverse workforce.
- Proficiency in IT systems, including Word and Excel.
Why Join Us?
- Opportunity for professional development and career progression.
- Be part of a supportive team focused on delivering high‑quality HR services.
- We offer a flexible full‑time and part time working pattern.
- Generous annual leave scheme.
- Support and access to high‑quality training programmes to progress your career to the next level.
- We are committed to supporting the well‑being of our staff. We recognise that resilient teams need good work‑life balance as well as supportive leadership.
- Access to Wellbeing Coaching if required, Support for Carers, and a Sense of Belonging.
- Discounted and subsidised public transport (Arriva Bus Annual Travel Ticket, Northern Trains Limited (NTL), MetroCard).
- Local Government Pension Scheme (LGPS).
- Great range of benefits including discounted membership to our excellent leisure facilities with free 12 weeks exercise program, discounts for a range of retail, entertainment, health and leisure providers, cycle to work scheme and many more.
If you would like to know more about the role, the recruitment process or working for Wakefield Council, feel free to contact.
People Support Advisor in Wakefield employer: Wakefield Council
Join Wakefield Council as a People Support Advisor and become part of a dynamic HR team dedicated to professional development and career progression. With a strong focus on employee well-being, we offer flexible working patterns, generous annual leave, and access to high-quality training programmes, all within a supportive environment that values work-life balance. Enjoy a range of benefits including discounted public transport, leisure facilities, and a commitment to fostering a sense of belonging among our staff.
StudySmarter Expert Advice🤫
We think this is how you could land People Support Advisor in Wakefield
✨Tip Number 1
Network like a pro! Reach out to current or former employees in HR roles, especially those at Wakefield Council. They can give you insider tips and might even refer you for the position.
✨Tip Number 2
Prepare for the interview by practising common HR scenarios. Think about how you'd handle complex queries or support managers with performance issues. We want to see your problem-solving skills in action!
✨Tip Number 3
Show off your communication skills! During interviews, engage with your interviewers as if they were your customers. This will demonstrate your ability to connect with a diverse audience, which is key for a People Support Advisor.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our supportive team at Wakefield Council.
We think you need these skills to ace People Support Advisor in Wakefield
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the People Support Advisor role. Highlight your customer service experience and any relevant HR qualifications to catch our eye!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about HR and how you can contribute to our team. Keep it engaging and personal – we want to get to know you!
Showcase Your Communication Skills:Since strong communication is key for this role, make sure your written application is clear and concise. Use proper grammar and structure to demonstrate your ability to engage with a wide range of audiences.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates during the recruitment process!
How to prepare for a job interview at Wakefield Council
✨Know Your HR Basics
Brush up on your knowledge of employment legislation and HR policies. Being able to discuss how these apply in a diverse workforce will show that you’re not just familiar with the theory, but can also apply it practically.
✨Showcase Your Customer Service Skills
Since you'll be the first point of contact for various queries, prepare examples from your past experiences where you provided excellent customer service. Highlight how you handled complex situations and resolved issues effectively.
✨Communicate Clearly
Strong communication skills are key for this role. Practice articulating your thoughts clearly and concisely. You might even want to do a mock interview with a friend to get comfortable with engaging different audiences.
✨Demonstrate Your IT Proficiency
Familiarise yourself with common HR software and tools, especially Word and Excel. Be ready to discuss how you've used these tools in previous roles to manage data or create reports, as this will show your readiness for the job.
