At a Glance
- Tasks: Deliver exceptional customer service and support library events and activities.
- Company: Join Wakefield Council's vibrant library team making a difference in the community.
- Benefits: Competitive salary, generous holidays, training programmes, and wellbeing support.
- Other info: Enjoy a supportive work environment with great career advancement opportunities.
- Why this job: Be the first point of contact for customers and enhance their library experience.
- Qualifications: Customer service experience, strong interpersonal skills, and ICT proficiency.
The predicted salary is between 24960 - 30000 £ per year.
Are you passionate about making a difference to our citizens and the district that they reside in? Then, we have an exciting opportunity for you to join our team.
About The Role:
We have an opportunity for a highly motivated individual, with a passion for delivering exceptional customer service to join the library service. The post is 23.75 hrs per week and based at Wakefield Library. You will be responsible for providing a high standard of customer service that exceeds customer expectations and enhances our library service profile by contributing to the delivery of a comprehensive events programme.
Key Responsibilities:
- Undertake tasks to ensure the successful day-to-day running of library facilities.
- To ensure that you are working safely at all times.
- To undertake the opening and closing library procedures.
- To engage with customers on a day-to-day basis as their first point of contact.
- To support customers in using the IT, including self-serve facilities, and other resources in the library.
- To undertake the receipting, issue and return of library stock, customer registration, reservation system and overdue procedures.
- To assist with the promotion and display of stock e.g. books, maps, audio visual and local studies, keeping it in good order, circulation, repair and to make recommendations regarding editing of stock.
- To undertake weekly cashing up and financial duties.
- To support the preparation and delivery of community workshops and events.
- To support maintenance of book stock and identifying suitable educational and learning materials.
- To work towards the achievement of an annual library performance plan.
What Will Be Expected of Me?
To work as part of a frontline team that is responsible for the day-to-day delivery of a high-quality library service within the Wakefield district, including offering excellent customer service to all of our customers and maintaining a pleasurable environment that enhances the customer experience and inspires customers to return and promote the service and its offer to others.
Essential Requirements:
- A positive and flexible approach.
- Excellent interpersonal skills.
- Previous experience in a customer-facing environment.
- A good standard of ICT proficiency, including a working knowledge of Microsoft Office software programmes and web-based packages.
- A calm approach when dealing with complex and stressful situations.
- The ability to engage and interact appropriately with both adults and children.
- The ability to encourage and motivate customers to participate in activities which enhance the customer experience.
What can I expect?
- A competitive salary.
- Generous holiday entitlement with the option to buy up to 10 extra days of annual leave.
- Access to high-quality training programmes to advance your career to the next level.
- We are committed to supporting the wellbeing of our staff. We recognise that resilient teams need good work-life balance as well as supportive leadership.
- Discounted and subsidised public transport (Arriva Bus Annual Travel Ticket, Northern Trains Limited (NTL), MetroCard).
- Local Government Pension Scheme (LGPS) and a Shared Cost Additional Voluntary Contributions (AVC) scheme providing a tax-efficient way to increase our pension.
- Great range of benefits including an Employee Assistant Programme, discounted membership to our excellent leisure facilities with free 12 weeks exercise programme, discounts for a range of retail, entertainment, health and leisure providers, a cycle to work scheme, and many more.
Want to know more?
If you would like to know more about the role, the recruitment process or working for Wakefield Council, feel free to contact.
Name: Andrea Milligan
Tel: 07825920980
E-mail: amilligan@wakefield.gov.uk
Customer Service Assistant Libraries in Wakefield employer: Wakefield Council
Wakefield Council is an exceptional employer dedicated to making a positive impact in the community. As a Customer Service Assistant at Wakefield Library, you will enjoy a supportive work culture that prioritises employee wellbeing and offers generous benefits, including competitive salaries, extensive training opportunities, and a strong commitment to work-life balance. Join us in delivering outstanding service while benefiting from a range of perks designed to enhance your professional growth and personal satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Assistant Libraries in Wakefield
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Wakefield Council and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Wakefield Council and let us see your personality shine through!
We think you need these skills to ace Customer Service Assistant Libraries in Wakefield
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Wakefield Council.
Get Familiar with Our Brand:Before applying, take some time to learn about Wakefield Council and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Wakefield Council
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Wakefield Council.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Wakefield Council will surely appreciate.
