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- Tasks: Enforce parking regulations and provide excellent customer service while patrolling the district.
- Company: Join a dedicated team within Parking Services, committed to community safety.
- Benefits: Full training provided, competitive salary, and a supportive work environment.
- Why this job: Make a difference in your community while developing valuable skills.
- Qualifications: No prior experience needed; just bring your motivation and commitment.
- Other info: Flexible shifts with opportunities for career growth and development.
The predicted salary is between 30000 - 42000 £ per year.
Parking Services are looking to recruit 5 full time Civil Enforcement Officers to complement its existing workforce. Civil Enforcement Officers are highly motivated and committed front line, uniformed team who are responsible for the enforcement of the district's parking restrictions.
Once fully trained the successful candidate will be required to:
- Carry out enforcement duties in a fair and consistent manner.
- Issue Penalty Charge Notices to vehicles that are parked in contravention of the Councils Parking Places and Traffic Regulation Orders.
- Work a 37hr week, currently 3 x 9.5hrs shift and 1x 8.5hrs shifts over a 6 week rolling rota (subject to change).
- Deal with contentious situations assertively and with diplomacy.
- Remain calm under pressure and be able to think and act confidently.
- Deliver excellent customer service and provide a variety of information to members of the public.
- Drive Council Fleet Vehicles.
- Be physically fit enough to patrol for the majority of a 9.5 hour shift while carrying routine items of equipment/supplies.
- Identify faults and carry out routine maintenance on Pay and Display machines.
- Operate hand held technology equipment and mobile phones.
- Work safely in line with Council Risk assessments and Health and Safety Policies.
- Report various issues they encounter when on patrol to the Council or partners such as the Police.
- Write good quality reports and statements.
- Work evenings and weekends as part of a shift rota.
- Work alone for the majority of the time.
- Drive Council vehicles as part of the role.
- Work within Council Policies and Procedures.
Experience within the Parking industry would be an advantage but is not essential as full training is provided.
Civil Enforcement Officers x 5 in Wakefield employer: Wakefield Council
Contact Detail:
Wakefield Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Civil Enforcement Officers x 5 in Wakefield
✨Tip Number 1
Get to know the company! Research Parking Services and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills. As a Civil Enforcement Officer, you'll need to deal with the public and handle tricky situations. Role-play with a friend or family member to build your confidence in delivering excellent customer service.
✨Tip Number 3
Be prepared for the physical demands of the job. Get yourself fit and ready to patrol for long hours. Show that you can handle the physicality of the role by mentioning any relevant experiences during your interview.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join the team. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Civil Enforcement Officers x 5 in Wakefield
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for the role shine through! We want to see that you're excited about becoming a Civil Enforcement Officer and how you can contribute to our team.
Tailor Your Application: Make sure to customise your application to highlight relevant skills and experiences. We’re looking for candidates who can handle challenging situations with diplomacy and provide excellent customer service, so don’t forget to mention any past experiences that showcase these abilities!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and free of jargon. This will help us understand your qualifications and fit for the role quickly.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the position. Plus, it’s super easy to do!
How to prepare for a job interview at Wakefield Council
✨Know Your Role
Make sure you understand the responsibilities of a Civil Enforcement Officer. Familiarise yourself with parking regulations and the importance of enforcing them fairly. This will show your commitment to the role and help you answer questions confidently.
✨Stay Calm Under Pressure
Prepare for scenarios where you might need to deal with difficult situations or confrontations. Think about how you would handle these moments with diplomacy and assertiveness. Practising responses to potential challenges can really help you shine during the interview.
✨Customer Service is Key
Since delivering excellent customer service is part of the job, be ready to discuss your experience in this area. Think of examples where you've provided information or assistance to the public, and how you managed to keep things positive even in tough situations.
✨Demonstrate Physical Readiness
Being physically fit is crucial for this role. Be prepared to talk about your ability to patrol for long hours and carry equipment. If you have any relevant experiences that showcase your fitness or stamina, make sure to highlight those!