At a Glance
- Tasks: Process financial assessments and personal budgets while supporting staff and service users.
- Company: Join Wakefield Council's Personalisation & Assessment Team for a rewarding career.
- Benefits: Enjoy competitive salary, generous holidays, hybrid working, and excellent training opportunities.
- Other info: Access to discounts, pension schemes, and wellbeing support for a balanced work life.
- Why this job: Make a real difference in people's lives while developing your skills in a supportive environment.
- Qualifications: Strong numeracy, communication, and negotiation skills are essential.
The predicted salary is between 30000 - 40000 € per year.
An opportunity has arisen for 1 X 37-hour, Assessment, Payment & Monitoring Officer within the Personalisation & Assessment Team. The successful applicant will be responsible for the processing of financial assessments and personal budgets, calculating and processing appropriate and timely payments, along with providing support and guidance to staff and service users in respect of Financial Assessments and Personal Budgets.
The post holder will be able to explain the charging, financial assessment, payment, and debt recovery process to a wide cross section of individuals with differing levels of understanding and knowledge. This will be face-to-face, over the telephone and written correspondence. In addition to this, the post holder will ensure that financial contributions are paid timely and that personal budgets are spent appropriately in line with the individuals agreed budget allocation.
Where financial contributions are not paid, or personal budgets are misspent, the successful applicant will be responsible for liaising and agreeing appropriate debt recovery actions (including raising invoices, banking of cheques, and taking card payments over the telephone) in line with Government legislation and Departmental Policies and procedures. To undertake visits to vulnerable service users or representatives in their own homes or across the district regarding monitoring and recovery of monies for cash personal budgets, commissioned services (managed accounts) and joint funded cases with children and education.
A high level of accuracy and numeracy, with excellent written, oral communication, negotiation & persuasion skills are required.
What can I expect?
- A competitive salary
- Generous holiday entitlement with the option to buy up to 10 extra days of annual leave
- Hybrid working (subject to role suitability)
- Access to high-quality training programs to advance your career to the next level
- We are committed to supporting the wellbeing of our staff. We recognise that resilient teams need good work life balance as well as supportive leadership
- Discounted and subsidised public transport (Arriva Bus Annual Travel Ticket, Northern Trains Limited (NTL), MetroCard)
- Local Government Pension Scheme (LGPS) and a Shared Cost Additional Voluntary Contributions (AVC) scheme providing a tax efficient way to increase our pension
- Great range of benefits including an Employee Assistant Programme, discounted membership to our excellent leisure facilities with free 12 weeks exercise program, discounts for a range of retail, entertainment, health and leisure providers, a cycle to work scheme, and many more.
Want to know more? If you would like to know more about the role, the recruitment process or working for Wakefield Council, feel free to contact.
Name: Sarah Haigh
Tel: 01924 307317
E-mail: sarahhaigh@wakefield.gov.uk
Assessment & Monitoring Officer in Wakefield employer: Wakefield Council
Wakefield Council is an exceptional employer, offering a supportive work culture that prioritises employee wellbeing and work-life balance. With generous holiday entitlements, hybrid working options, and access to high-quality training programmes, staff are encouraged to grow and develop their careers. Additionally, the range of benefits, including discounted public transport and leisure facilities, makes this role in the Personalisation & Assessment Team not only rewarding but also enriching for those looking to make a meaningful impact in their community.
StudySmarter Expert Advice🤫
We think this is how you could land Assessment & Monitoring Officer in Wakefield
✨Tip Number 1
Network like a pro! Reach out to people in your field, especially those who work in assessment and monitoring roles. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for interviews by practising common questions related to financial assessments and personal budgets. We recommend role-playing with a friend or using online resources to boost your confidence and communication skills.
✨Tip Number 3
Showcase your skills! Bring examples of how you've successfully managed budgets or resolved financial issues in the past. This will help you stand out as someone who can handle the responsibilities of the Assessment & Monitoring Officer role.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Assessment & Monitoring Officer in Wakefield
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role of Assessment & Monitoring Officer. We want to see how you can contribute to our team, so don’t hold back on showcasing your relevant experience!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use clear language to explain your understanding of financial assessments and personal budgets, as this will show us that you can communicate effectively with a diverse range of individuals.
Showcase Your Communication Skills:Since the role involves a lot of interaction with service users and staff, make sure to demonstrate your written and oral communication skills in your application. We love seeing examples of how you've successfully communicated complex information in the past!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Wakefield Council
✨Know Your Numbers
As an Assessment & Monitoring Officer, you'll be dealing with financial assessments and personal budgets. Brush up on your numeracy skills and be prepared to discuss how you would handle calculations and payments. Practising some common scenarios can help you feel more confident.
✨Communication is Key
You'll need to explain complex financial processes to people with varying levels of understanding. Think about examples from your past where you've successfully communicated difficult information. Be ready to demonstrate your oral and written communication skills during the interview.
✨Show Your Support Skills
This role involves providing support and guidance to both staff and service users. Prepare to share experiences where you've helped others navigate challenging situations, especially in a financial context. Highlight your negotiation and persuasion skills as they will be crucial in this position.
✨Understand the Bigger Picture
Familiarise yourself with government legislation and departmental policies related to financial assessments and debt recovery. Being able to discuss these topics will show that you're not just focused on the role but also understand its impact on the community and the importance of compliance.
