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- Tasks: Support the delivery of care services and manage staff schedules effectively.
- Company: Join a supportive local government team dedicated to community wellbeing.
- Benefits: Full-time hours, training opportunities, wellbeing support, and great discounts.
- Why this job: Make a real difference in people's lives while developing your career.
- Qualifications: GCSEs in English and Maths; customer care experience preferred.
- Other info: Enjoy a balanced work-life with access to leisure facilities and transport discounts.
The predicted salary is between 28800 - 43200 £ per year.
We are currently looking to appoint a Support Planner, which will be working under the general direction and supervision of the Business Support Planner Lead and to work as a member of their enablement and peripatetic service to ensure the efficient and appropriate day-to-day delivery of service inclusive of reablement, long term care, extra care, night care and day services.
Responsibilities
- Effectively deal with queries and complaints
- Able to communicate effectively both orally and in writing
- Ability to keep accurate records and provide management information as appropriate
- Ability to use and maintain information technology systems
- Individual time management and prioritising essential workloads
- Organisational and team working skills
Knowledge
- Of issues relating to older people and physical disabilities
- Of health and safety issues in this area
- Understanding the need for confidentiality
Daily tasks/duties and responsibilities
- To allocate work, through use of the reenablement IT Management Systems, to Home Care Staff to maximise effectiveness and efficiency within the service, including changes in service delivery plans, any absences of service users and of staff
- Advanced planning to promote and ensure continuity of reenablement to service users and coordinating staff rotas and work schedules on a daily basis, to cover annual leave, sickness and training
- In liaison with reablement outreach practitioners and managers make decisions regarding changes to service delivery and communicating effectively with service users, staff and managers regarding these changes to ensure calls are not missed
- To ensure safe working practices by compliance with health and safety legislation and guidance
- To monitor and inform the reablement coordinator, through use of the electronic management systems, of changes to actual service delivered against the service user's individual service delivery plan
- Input changes to service delivery plans
- To action care plan changes also and to inform or discuss with all affected parties, i.e. service users and support staff, and follow up with confirmation letter and document all discussions
Essential requirements
- English and maths equivalent to GCSE pass level
- CLAIT, IBT Level II or equivalent experience
Desirable
- NVQ 3 in customer care
What can I expect?
- We offer full-time working pattern of 37 hours per week
- Office based position
- Support and access to high-quality training programmes to progress your career to the next level
- We are committed to supporting the wellbeing of our staff. We recognise that resilient teams need good work life balance as well as supportive leadership
- Access to Wellbeing Coaching if required, Support for Carers, a Sense of Belonging
- Discounted and subsidised public transport (Arriva Bus Annual Travel Ticket, Northern Trains Limited (NTL), MetroCard)
- Local Government Pension Scheme (LGPS)
- Great range of benefits including discounted membership to our excellent leisure facilities with free 12 weeks exercise program, discounts for a range of retail, entertainment, health and leisure providers, cycle to work scheme, eligibility to apply for a Blue Light Card and many more
Want to know more? Please ensure you read all guidance available on the Council’s website about how to complete your application form, remembering you must meet all essential criteria to be shortlisted.
Support Planner employer: Wakefield Council
Contact Detail:
Wakefield Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Planner
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and understanding their values. Practice common interview questions and think about how your skills align with the role of Support Planner. Confidence is key!
✨Tip Number 3
Follow up after interviews! A simple thank-you email can go a long way in showing your enthusiasm for the position. It keeps you fresh in their minds and demonstrates your professionalism.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you land that Support Planner role. Plus, it shows you’re serious about joining our team!
We think you need these skills to ace Support Planner
Some tips for your application 🫡
Read the Job Description Carefully: Before you start your application, take a good look at the job description. Make sure you understand what we're looking for in a Support Planner and how your skills match up. This will help you tailor your application to show us why you're the perfect fit!
Show Off Your Communication Skills: Since effective communication is key for this role, make sure your written application reflects that. Use clear and concise language, and don’t forget to proofread for any typos or errors. We want to see your ability to communicate effectively right from the start!
Highlight Relevant Experience: When filling out your application, be sure to showcase any experience you have that relates to the responsibilities of the Support Planner role. Whether it’s dealing with queries, managing workloads, or working with older people, let us know how your background makes you a great candidate.
Apply Through Our Website: We encourage you to apply through our website for a smooth application process. It’s super easy, and you’ll find all the information you need to complete your application. Plus, it helps us keep everything organised on our end!
How to prepare for a job interview at Wakefield Council
✨Know Your Stuff
Make sure you understand the role of a Support Planner inside out. Familiarise yourself with the responsibilities listed in the job description, especially around reablement and service delivery. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since effective communication is key for this role, prepare examples of how you've successfully dealt with queries or complaints in the past. Think about times when you had to communicate complex information clearly, both verbally and in writing, as this will demonstrate your ability to handle the demands of the job.
✨Demonstrate Organisational Skills
Be ready to discuss how you manage your time and prioritise workloads. You might want to share specific strategies or tools you use to stay organised, especially in a busy environment. This will highlight your ability to keep accurate records and manage multiple tasks effectively.
✨Understand the Sector
Brush up on issues relating to older people and physical disabilities, as well as health and safety regulations. Showing that you have a solid understanding of these topics will not only impress your interviewers but also indicate that you're prepared to contribute positively to the team and the service users.
