At a Glance
- Tasks: Provide HR support and advice to schools and internal customers.
- Company: Join a dynamic HR team at Wakefield Council.
- Benefits: Flexible working, generous leave, and access to training programmes.
- Other info: Enjoy discounts on transport and leisure facilities, plus wellbeing support.
- Why this job: Develop your HR skills and progress in a supportive environment.
- Qualifications: NVQ Level 3 or equivalent, with customer service experience preferred.
The predicted salary is between 24000 - 28000 € per year.
Join our dynamic HR team where you will have the opportunity to develop your skills and grow into an experienced HR professional. We have a career‑graded position, allowing progression based on your performance and capability.
Key Responsibilities
- Provide timely and professional HR advice and support to internal and external customers, including schools.
- Assist managers and headteachers with effective HR tools and guidance to manage performance.
- Contribute to the development of HR policies and procedures that safeguard the Council and its employees.
- Act as the first point of contact for HR, pay, and employment queries.
Essential Qualifications
- Education to NVQ Level 3 or equivalent, or relevant HR experience.
- Customer Service experience is desirable, as you will be the first point of contact for a variety of customers.
Skills Required
- Strong communication skills, both written and verbal, with the ability to engage with a wide range of audiences.
- Ability to handle complex HR queries and provide pragmatic solutions.
- Have an awareness of employment legislation and its application in a diverse workforce.
- Proficiency in IT systems, including Word and Excel.
Why Join Us?
- Opportunity for professional development and career progression.
- Be part of a supportive team focused on delivering high‑quality HR services.
- We offer a flexible full‑time and part time working pattern.
- Generous annual leave scheme.
- Support and access to high‑quality training programmes to progress your career to the next level.
- We are committed to supporting the well‑being of our staff.
- Access to Wellbeing Coaching if required, Support for Carers, and a Sense of Belonging.
- Discounted and subsidised public transport (Arriva Bus Annual Travel Ticket, Northern Trains Limited (NTL), MetroCard).
- Local Government Pension Scheme (LGPS).
- Great range of benefits including discounted membership to our excellent leisure facilities with free 12 weeks exercise program, discounts for a range of retail, entertainment, health and leisure providers, cycle to work scheme and many more.
If you would like to know more about the role, the recruitment process or working for Wakefield Council, feel free to contact.
People Support Advisor employer: Wakefield Council
Join Wakefield Council as a People Support Advisor and become part of a dynamic HR team dedicated to professional development and career progression. With a strong focus on employee well-being, we offer flexible working patterns, generous annual leave, and access to high-quality training programmes, ensuring you thrive in a supportive environment. Enjoy additional benefits such as discounted public transport, leisure facility memberships, and a commitment to work-life balance, making us an excellent employer for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land People Support Advisor
✨Tip Number 1
Network like a pro! Reach out to current employees in HR roles, especially those at Wakefield Council. A friendly chat can give you insider info and might just lead to a referral.
✨Tip Number 2
Prepare for the interview by practising common HR scenarios. Think about how you'd handle complex queries or support managers. We want to see your problem-solving skills in action!
✨Tip Number 3
Show off your communication skills! During interviews, engage with your interviewers as if they were your customers. This will demonstrate your ability to connect with a diverse audience.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our supportive team.
We think you need these skills to ace People Support Advisor
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the People Support Advisor role. Highlight your relevant HR experience and customer service skills, as these are key for us. Use specific examples that showcase your ability to handle complex queries and provide solutions.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your passion for HR and how you can contribute to our team. Mention any experience with HR policies or employment legislation, as this will show us you're ready to hit the ground running.
Show Off Your Communication Skills:Since strong communication is essential for this role, make sure your written application reflects that. Keep your language clear and professional, and don’t forget to proofread for any typos or errors. We want to see your best work!
Apply Through Our Website:We encourage you to apply through our website for a smooth application process. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the details you need about the position there!
How to prepare for a job interview at Wakefield Council
✨Know Your HR Basics
Brush up on your knowledge of employment legislation and HR policies. Being able to discuss how these apply in a diverse workforce will show that you’re not just familiar with the theory but can also apply it practically.
✨Showcase Your Communication Skills
Since you'll be the first point of contact for various queries, practice articulating your thoughts clearly. Use examples from past experiences where you effectively communicated complex information to different audiences.
✨Prepare for Customer Service Scenarios
Think about situations where you've provided excellent customer service. Be ready to share specific examples that highlight your problem-solving skills and ability to handle complex HR queries.
✨Demonstrate Your IT Proficiency
Familiarise yourself with common HR software and tools, especially Word and Excel. You might be asked to demonstrate your skills, so consider preparing a small task or two that showcases your proficiency.
