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- Tasks: Assist customers and support library services during staff absences and events.
- Company: Join Wakefield Council, a community-focused organisation dedicated to enhancing local services.
- Benefits: Enjoy flexible hours, a supportive team environment, and opportunities for personal growth.
- Why this job: Make a difference in your community while gaining valuable customer service experience.
- Qualifications: Previous customer service experience and good ICT skills are essential.
- Other info: Contact Chris Williams for more details or to discuss the role.
We are looking for a highly motivated individual with a strong commitment to outstanding customer service to join our library team. This role is for a Casual Customer Service Assistant – Libraries. You will play a key role in providing excellent customer experiences and supporting the library’s reputation by contributing to the delivery of a wide range oflibrary services. The main responsibility of this role is to provide cover for planned and / or unplanned staff absences and assisting with special events as needed.
You will have:
- a positive and flexible approach with the ability to travel across the district by car or public transport
- excellent interpersonal skills
- previous experience in a customer facing environment
- a good standard of ICT proficiency, including a working knowledge of Microsoft Office software programmes and web-based packages
- a calm approach when dealing with complex and stressful situations
- the ability to engage and interact appropriately with both adults and children
- the ability to encourage and motivate customers to participate in activities which enhances the customer experience.
Want to Know More?
If you would like to know more about the role, the recruitment process or working for Wakefield Council feel free to contact Chris Williams.
Tel:07392287839
E-mail:chriswilliams@wakefield.gov.uk
To apply please click theApply Nowlink below.
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Customer Service Assistant - Libraries (Casual) employer: Wakefield Council
Contact Detail:
Wakefield Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant - Libraries (Casual)
✨Tip Number 1
Familiarise yourself with the library's services and community events. This knowledge will help you engage with customers effectively and demonstrate your commitment to enhancing their experience.
✨Tip Number 2
Practice your interpersonal skills by volunteering or participating in community activities. This will not only boost your confidence but also provide you with real-life examples to discuss during your interactions with the hiring team.
✨Tip Number 3
Prepare for potential scenarios you might face in a customer service role, especially in stressful situations. Think about how you would handle difficult customers or unexpected challenges, as this will showcase your calm approach.
✨Tip Number 4
Make sure to highlight your flexibility and willingness to travel across the district. Being open about your availability and transport options can set you apart from other candidates who may not be as adaptable.
We think you need these skills to ace Customer Service Assistant - Libraries (Casual)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and required skills for the Customer Service Assistant position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous customer service roles or experiences that demonstrate your interpersonal skills and ability to handle complex situations. Use specific examples to illustrate your capabilities.
Showcase Your Skills: Make sure to mention your ICT proficiency, particularly with Microsoft Office and web-based applications. Provide examples of how you have used these skills in past roles to enhance customer experiences.
Craft a Compelling Cover Letter: Write a personalised cover letter that reflects your enthusiasm for the role and the library's mission. Discuss your flexible approach and willingness to travel, as well as your commitment to providing outstanding customer service.
How to prepare for a job interview at Wakefield Council
✨Showcase Your Customer Service Skills
Prepare examples from your previous experience where you provided outstanding customer service. Highlight situations where you went above and beyond to assist customers, as this role heavily focuses on delivering excellent experiences.
✨Demonstrate Flexibility and Adaptability
Since the position requires covering for staff absences, be ready to discuss how you've adapted to changing circumstances in past roles. Share specific instances where you successfully managed unexpected challenges.
✨Engage with the Interviewer
During the interview, make sure to engage with the interviewer by asking questions about the library's services and community involvement. This shows your genuine interest in the role and the organisation.
✨Highlight Your ICT Proficiency
Be prepared to discuss your experience with Microsoft Office and any web-based tools. You might even want to mention specific projects or tasks where you utilised these skills effectively.
