Repairs Delivery Manager

At Vico Homes, we’re the team working both behind the scenes and on the front lines—making sure every Vico home remains safe, well-maintained, and ready to support the people who live there. We’re proud to deliver high-quality maintenance and repair services that make a real difference. Whether it’s routine repairs, emergency callouts, fire safety improvements, or preparing empty properties for new residents, we act fast, work smart, and stay focused on excellence. Our reputation is built on skilled workmanship, quick response times, and a commitment to delivering services that truly support customers. Every repair we complete has a direct impact on someone’s comfort, safety, and wellbeing. That’s why we take pride in what we do—helping turn Vico properties into places people are proud to call home.

As Repairs Delivery Manager, you’ll play a key role in delivering the kind of service customers deserve—reliable, safe, and done with care. You’ll take full responsibility for the void repairs process, managing each home from initial request to completion so it’s ready for a fresh start. You’ll also lead our Fire Safety Repairs team, ensuring quick and effective completion of fire risk action repairs, and manage our Asbestos team, upholding the highest standards of safety and compliance. Working closely with colleagues, contractors, and partners, you’ll coordinate repairs operations, manage budgets, and drive high-quality service delivery aligned with Vico Homes' values:

• Caring – putting people first in everything we do
• Confident – making informed decisions with clarity and purpose
• United – working together across teams and services
• Ambitious – always looking for ways to improve and go further

Alongside day-to-day responsibilities, you’ll contribute to long-term strategies that improve service efficiency, strengthen customer satisfaction, and support our mission to change lives through the places people live.

To join our Property Services team, we’re looking for someone with:

• A qualification at Level 5 of the Regulated Qualifications Framework, in a construction related field.
• Experience of leading and developing a team.
• Experience of working in a fast-paced reactive repairs environment.
• Ability to lead, motivate, and manage a diverse team.
• Good interpersonal skills, especially listening, negotiating and influencing.
• Knowledge of relevant regulations and standards, ensuring all repair activities comply with legal and safety requirements.
• Experience in managing budgets, control costs, and ensure financial efficiency in repair operations.
• Commitment to providing excellent customer service.

For more information or an informal chat about this role, please contact Andrew Smeaton, Head of Repairs on 07990774572.

Please note: Interviews will take place in the week starting 14 July 2025.

Vico Homes is accredited by Investors in People, which means we recognise that our colleagues are our most valuable asset. As an employer we can offer you a great set of benefits which includes:

• 26 days holiday (rising to 31 after 5 years' service) and statutory bank holidays;
• An extra day off on your birthday;
• Happy to talk flexible working, including options for reduced hours, compressed hours or other flexible working patterns;
• A wide range of personal development opportunities;
• A fantastic health and wellbeing package;
• Access to Vico Homes Rewards for a fantastic range of lifestyle savings and salary sacrifice schemes including cycle to work, home electronics and our car benefit scheme;
• One day to take part in our Volunteering Scheme;
• “Cycle to work” scheme and discounted shopping platform.

We are an equal opportunities employer and welcome applications from all.

How to apply:

Read the job description, person specification and guidance notes below. Complete the supporting information form below with details of how you meet the person specification. We also encourage you to provide your CV if you have one but please remove any information that identifies you (e.g. your name and address). Email your supporting information form, and CV if you have one, to recruitment@vicohomes.co.uk before the closing date. Applications close at midnight on the date specified at the top of this page.

What happens next?

You’ll receive an automatic reply to let you know we’ve received your application. We’ll then score all the applications against the person specification and contact you to let you know if we’re inviting you to interview. If you have any questions, please contact our Recruitment Team on the email address above.