Gift Shop Assistant

Salary: £14.80 per hour

Job Location: Wake the Tiger, Westfield London, Unit 5001, Ariel Way, London, W12 7GF

Role: Gift Shop Assistant

Start date: End of September 2026

Hours: Varied hours over 7 days

Contract Type: Permanent - Part-time

Reporting to: Gift Shop Manager

Who We Are

Wake The Tiger is a radical creative company born in the South West and the visionary force behind the world's first Amazement Park. We fuse immersive art, storytelling, and purpose to create unforgettable experiences that disrupt the norm and ignite transformation.

The Role

We're looking for friendly, enthusiastic Gift Shop Assistants to join our London team and help bring the world of Wake The Tiger to life beyond the park experience. You'll create a memorable and welcoming retail experience for our guests, helping them discover and choose products that capture the imagination and extend their Wake The Tiger adventure.

You Will be Responsible For:

• Deliver an exceptional, friendly and engaging retail experience to every visitor.
• Actively engage and approach customers in the shop with a positive attitude.
• Keep merchandise displays clean, attractive and fully stocked, following merchandising guidelines.
• Operate the till/EPOS system accurately, including processing card payments.
• Support stock deliveries, replenishment, stock rotation and maintaining accurate stock levels.
• Develop strong knowledge of our products and confidently make recommendations based on guests' interests.
• Provide a welcoming and inclusive experience for all visitors, offering support to guests with additional access needs where required.
• Ability to manage queues and remain vigilant reporting any safety concerns or suspicious behaviour promptly.
• Proactively engage with guests, identify opportunities to support sales and help visitors find the perfect gift or souvenir.
• Handle customer queries, returns and concerns with care, escalating issues to the Manager where appropriate.
• Support opening and closing procedures, including preparing the shop for trade and securing the retail area.
• Work collaboratively with colleagues across the attraction, supporting one another to deliver an exceptional visitor experience.
• Identify and proactively resolve minor operational issues where appropriate, escalating to the Manager on shift as required.
• Show a willingness to learn new skills adapting to the evolving needs of the attractions, including some Front of House work when needed.
• Work collaboratively with the wider Front of House team to create a seamless visitor experience.
• Develop a strong knowledge of the attraction to be able to confidently answer visitor questions and encourage exploration and engagement.
• Champion Wake The Tiger's values by delivering exceptional guest experiences and helping create a welcoming, inclusive and inspiring environment for visitors and colleagues alike.

This list is not exhaustive and you will be required to complete other responsibilities we deem necessary and appropriate as part of the role.

You’ll Bring the Following to Our Team:

• Energy, enthusiasm, and great customer service.
• Experience in retail.
• Knowledge of POS and inventory systems.
• Excellent time management skills.
• Ability to multitask and remain calm under pressure.
• Great interpersonal and communication skills.
• Experience working in a fast-paced customer focused environment.
• Ability to work evenings, weekends and public holidays.

Desirable:

• First aid trained.
• Fire Marshal training.
• Interest in sustainability and narrative merchandise.
• Experience of working as a Front of House/Stewarding/Gift Shop team member in a fast-paced visitor attraction, hospitality or tourism & leisure environment.

Diversity & Inclusion

At Wake the Tiger, we prioritise inclusive and fair recruitment practices. We value diversity in all its forms and welcome candidates regardless of gender, race, ethnicity, sexual orientation, disability status, age, or religion. We are committed to creating an inclusive workplace where everyone feels valued and respected, so please let us know if you require any reasonable adjustments during the recruitment process.

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