At a Glance
- Tasks: Create unforgettable visitor experiences and engage guests in an immersive environment.
- Company: Join Wake The Tiger, a visionary creative company launching an Amazement Park® in London.
- Benefits: Earn £14.80/hour with flexible part-time hours and training provided.
- Other info: Diversity and inclusion are at our core; everyone is valued here.
- Why this job: Be part of a groundbreaking project that inspires change through art and storytelling.
- Qualifications: Energetic, enthusiastic individuals with great customer service skills are welcome.
The predicted salary is between 14.8 - 14.8 £ per hour.
Salary: £14.80 per hour
Location: Wake the Tiger, Westfield London, Unit 5001, Ariel Way, London, W12 7GF
Reporting to: Duty Managers
Who We Are
Wake The Tiger is a radical creative company born in the South West and the visionary force behind the world’s first Amazement Park®. We fuse immersive art, storytelling, and purpose to create unforgettable experiences that disrupt the norm and ignite transformation. Our mission is simple: We create immersive experiences for everyone, where art, storytelling and purpose collide - to inspire change today that transforms the world tomorrow.
The Role
We're seeking friendly, proactive Front of House team members to join us as we launch our new site, helping create an outstanding visitor experience in an immersive work environment. You'll take on the role of an in-world character, helping transport guests to another world. No acting experience is required, we're looking for enthusiastic people who are comfortable getting into character and creating a fun, engaging experience.
You Will be Responsible For:
- Create memorable visitor experiences by confidently stepping into character, helping guests feel welcomed, engaged and supported throughout the experience.
- Engaging with visitors to encourage curiosity, exploration and interaction with the installations.
- Handle visitor concerns with care, escalating issues appropriately when needed.
- Oversee Box Office operations, responding to customer inquiries in person and via email.
- Provide a welcoming and inclusive experience for all visitors, offering support to guests with additional access needs where required.
- Take pride in maintaining the presentation of the park, ensuring spaces remain clean, welcoming and ready for visitors.
- Support emergency evacuation procedures and upholding safety protocols, following the lead of the Duty Manager.
- Ability to manage queues and guest flow effectively to ensure a smooth visitor experience.
- Remain vigilant in protecting the attraction, reporting any damage, safety concerns or suspicious behaviour promptly.
- Work collaboratively with colleagues across the attraction, supporting one another to deliver an exceptional visitor experience.
- Identify and proactively resolve minor operational issues where appropriate, escalating to the Duty Manager on shift as required.
- Show a willingness to learn new skills adapting to the evolving needs of the attractions.
- Develop a strong knowledge of the attraction to be able to confidently answer visitor questions and encourage exploration and engagement.
- Champion Wake The Tiger's values by delivering exceptional guest experiences and helping create a welcoming, inclusive and inspiring environment for visitors and colleagues alike.
This list is not exhaustive and you will be required to complete other responsibilities we deem necessary and appropriate as part of the role.
You’ll Bring the Following to Our Team:
- Energy, enthusiasm, and great customer service.
- Excellent time management skills.
- Ability to multitask and remain calm under pressure.
- Great interpersonal and communication skills.
- Experience working in a fast-paced hospitality environment as front of house.
- Ability to work evenings, weekends and public holidays.
Desirable:
- First aid trained.
- Fire Marshal training.
- Basic ticketing and bookings system knowledge.
- Experience of working as a Front of House/Stewarding team member in a fast-paced visitor attraction, hospitality or tourism & leisure environment.
Diversity & Inclusion
At Wake the Tiger, we prioritise inclusive and fair recruitment practices. We value diversity in all its forms and welcome candidates regardless of gender, race, ethnicity, sexual orientation, disability status, age, or religion. We are committed to creating an inclusive workplace where everyone feels valued and respected, so please let us know if you require any reasonable adjustments during the recruitment process.
GDPR
Please read our Privacy Notice describing how we may process, disclose and store your personal data if you apply for a role.
Front Of House - PartTime employer: Wake The Tiger
Wake The Tiger is an exceptional employer that fosters a vibrant and creative work culture in the heart of London. With a focus on employee growth, you will have the opportunity to develop your skills in content creation while collaborating with a passionate marketing team. Enjoy the unique advantage of a hybrid work model that promotes work-life balance, allowing you to thrive in a dynamic environment where your creativity can truly shine.
StudySmarter Expert Advice🤫
We think this is how you could land Front Of House - PartTime
✨Get Involved in Local Events
Check out foodie festivals, farmers' markets, and local fairs in your area. These are perfect opportunities to meet restaurant owners and managers face-to-face, and they often look for part-time help during busy seasons.
✨Join Hospitality Groups
Connect with local hospitality groups on social media platforms like Facebook or Instagram. These communities frequently post about part-time job openings that aren’t advertised elsewhere, plus it’s a great way to engage with the food scene in your area!
✨Show Up in Person
For part-time roles in the hospitality sector, don't underestimate the power of a walk-in. Grab your best smile and pop into local cafés or restaurants with your CV in hand. It shows initiative and can really make you stand out!
✨Apply Through Our Website!
Don’t forget to check out the openings at Wake The Tiger and apply directly through our website! We love seeing friendly faces and you’ll be surprised how many part-time roles pop up that may not be listed on job boards.
We think you need these skills to ace Front Of House - PartTime
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality and food service industry, showcasing your customer service experience is key. Be sure to highlight relevant roles in your CV or cover letter where you’ve directly engaged with customers—this could be from previous waitressing, barista jobs, or any roles that involved teamwork and communication. You want to convince us at Wake The Tiger that you can keep it cool under pressure!
Certifications Matter:If you’ve got any hospitality-related certifications—like food safety or first aid—definitely mention those! Including these credentials can set you apart from other applicants. It shows us that you're serious about the health and safety standards we maintain here at Wake The Tiger.
Flexibility is Your Friend:Since this is a part-time role, we’re looking for someone who can work various shifts. In your application, it’s useful to outline your availability clearly. Make it easy for us to see when you can jump in and help out—this shows that you’re committed and ready to adapt!
Let Your Personality Shine:In hospitality, personality plays a vital role. Use your cover letter to share why you’re passionate about food service and what brings you joy in helping customers. A personal touch can make your application memorable and help us at Wake The Tiger get a sense of who you are beyond your experience!
How to prepare for a job interview at Wake The Tiger
✨Show Off Your People Skills
In hospitality, your ability to work with customers and team members is crucial. Be prepared to share stories that highlight your experience in handling customer service situations, especially any tricky ones. We want to hear how you turned a potentially negative experience into a positive one!
✨Know the Menu Inside Out
You might get quizzed on the menu items or asked about your favourite dishes. Brush up on any special offerings at Wake The Tiger and demonstrate genuine enthusiasm for their food. This shows you’re not just looking for any job, but you’re genuinely excited about working with their team.
✨Flexibility is Key
As you're going for a part-time role, emphasise your availability and willingness to work various shifts. Mention any instances where you've gone above and beyond for scheduling or helped out during busy times. This flexibility can make you stand out from the crowd!
✨Role-Play Scenarios
Be ready for role-play scenarios during your interview! Employers love to see how you handle on-the-spot situations, like dealing with a dissatisfied customer or managing a specific request from a patron. Practising these scenarios with friends can help boost your confidence.
