At a Glance
- Tasks: Lead daily operations and provide top-notch customer service at our immersive park.
- Company: Join Wake The Tiger, a creative force behind the world's first Amazement Park®.
- Benefits: Flexible hours, dynamic work environment, and opportunities for growth.
- Other info: Diverse and inclusive workplace committed to valuing every individual.
- Why this job: Be part of a team that inspires change through unforgettable experiences.
- Qualifications: Experience in team leadership and a passion for exceptional customer service.
The predicted salary is between 30000 - 40000 £ per year.
Contract Type: Permanent
Location: Wake The Tiger, London
Reporting to: Operations Manager
Vision & Values
- INSPIRE - We inspire positive change through awe and amazement.
- DISRUPT - We disrupt by taking risks and challenging convention.
- BELIEVE - We believe action today can change the world tomorrow.
Who We Are
Wake The Tiger is a radical creative company born in the South West and the visionary force behind the world’s first Amazement Park®. We fuse immersive art, storytelling, and purpose to create unforgettable experiences that disrupt the norm and ignite transformation. Following the success of our Bristol site, we’re expanding to London in 2026 with an all-new immersive world designed to spark imagination and challenge perception on a whole new scale. Our mission is simple: We create immersive experiences for everyone, where art, storytelling and purpose collide - to inspire change today that transforms the world tomorrow.
The Role
We are looking for an enthusiastic Duty Manager to join our Operations team on a full-time basis. The Duty Manager focus is two-fold; primarily running the day-to-day operations of the park and in answering general customer service and ticketing queries. There may be an opportunity to pick up additional shifts covering events and holiday cover for the Duty Manager team. You will line manage and support a team of Front of House and Box Office staff under the direction of the Operations Manager. The park is open up to 7 days a week and has a wide range of opening hours. Weekend work, some evening work and work during school and bank holidays are expected as part of this role. We are looking for someone who is enthusiastic, well-organised and committed to providing amazing customer service to our visitors. If you have an eye for detail and are passionate about maintaining high standards in a busy and varied visitor attraction setting, this might be the role for you!
You Will be Responsible For
- Overseeing day-to-day operations of Absurd city on a rotational basis each week
- Ensuring the park is safe and operational at all times
- Late shifts include cashing up the tills and securing the site at the end of the day
- Early shifts include carrying out pre-opening checks and getting the staff and building open on time for our visitors
- Troubleshooting and resolving issues as they arise, reporting outcomes to your line manager and wider teams as necessary
- Maintain a positive presence and good working environment for our Front of House team
- Manage and support the FOH team throughout their shifts
- Assist in recruitment and training of new staff
- Uphold and enforce company policies & procedures
- Treating employee complaints or performance issues confidentially and reporting to the Operations Manager as necessary
- Reporting of all incidents and accidents appropriately
- Responding to incidents and emergencies in line with company procedures
- Maintaining and delivering excellent customer service, always
- Ensure the tone of voice used in all communications is aligned to Wake The Tiger’s vision and ethos
- Handling complaints in a professional manner and liaising with HR & the Operations Manager to come up with positive solutions for visitor concerns
- Use our ticketing system, Weez to make ticket amends, manage refunds, make group bookings (other tasks will apply with additional training) and sell tickets in person
- Creating and invoicing large school and group bookings
- Feed ideas, feedback and improvements to the relevant departments (Operations, Marketing etc).
Please note this list is not exhaustive of responsibilities and you may be asked to carry out other activities in line with the needs of the business.
You’ll Bring the Following to Our Team
- Previous experience leading or supporting teams, including performance management responsibilities
- Proficient in Microsoft Office, Google Workspace, and spreadsheets, with the ability to learn new systems quickly
- Strong organisational, communication, multitasking, and problem-solving skills, with the ability to work independently and perform effectively in fast-paced environments
- Passionate about delivering exceptional customer service and creating positive guest experiences
- High attention to detail with a proactive and positive approach to work
- Energetic, collaborative, and aligned with our vision and culture
- Flexible availability, including evenings, weekends, Bank Holidays, and regular weekend shifts
- Experience handling cash and processing transactions accurately
Diversity & Inclusion
At Wake the Tiger, we prioritise inclusive and fair recruitment practices. We value diversity in all its forms and welcome candidates regardless of gender, race, ethnicity, sexual orientation, disability status, age, or religion. We are committed to creating an inclusive workplace where everyone feels valued and respected, so please let us know if you require any reasonable adjustments during the recruitment process.
GDPR
Please read our Privacy Notice describing how we may process, disclose and store your personal data if you apply for a role.
Duty Manager employer: Wake The Tiger
Wake The Tiger is an exceptional employer that fosters a vibrant and inclusive work culture, where creativity and innovation thrive. As a Duty Manager in our London location, you will have the opportunity to lead a passionate team, contribute to unforgettable immersive experiences, and grow within a company that values your input and encourages personal development. With flexible working hours and a commitment to diversity, we ensure that every employee feels inspired and empowered to make a positive impact.
StudySmarter Expert Advice🤫
We think this is how you could land Duty Manager
✨Tip Number 1
Get to know Wake The Tiger's vibe! Dive into their mission and values. When you chat with them, sprinkle in how you can inspire, disrupt, and believe in their vision. It shows you're not just another candidate; you're a perfect fit!
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to handle complaints or tricky situations. Role-play with a mate or in front of the mirror. The more prepared you are, the more confident you'll feel during the interview.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for you. Plus, it could give you some insider info that’ll help you stand out in your interview.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in being part of the Wake The Tiger family. Don’t miss out on this chance to shine!
We think you need these skills to ace Duty Manager
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for customer service and immersive experiences shine through. We want to see that you're excited about the role and our mission at Wake The Tiger!
Tailor Your Application:Make sure to customise your CV and cover letter to highlight relevant experience that aligns with the Duty Manager role. We love seeing how your skills can inspire, disrupt, and believe in our vision.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and structure to make it easy for us to see why you’d be a great fit for our team. Remember, we appreciate attention to detail!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Wake The Tiger
✨Know the Company Inside Out
Before your interview, dive deep into Wake The Tiger's mission and values. Understand how they inspire, disrupt, and believe in creating transformative experiences. This will not only show your enthusiasm but also help you align your answers with their vision.
✨Showcase Your Customer Service Skills
As a Duty Manager, exceptional customer service is key. Prepare examples from your past experiences where you’ve gone above and beyond for customers. Highlight your problem-solving skills and how you handle complaints professionally, as this aligns perfectly with the role.
✨Demonstrate Leadership Experience
Be ready to discuss your previous leadership roles and how you've supported teams. Share specific instances where you managed performance or resolved conflicts, as this will resonate with their need for someone who can maintain a positive working environment.
✨Flexibility is Key
Since the role requires weekend and evening shifts, be upfront about your availability. Show that you're adaptable and willing to take on various responsibilities, which reflects your commitment to the team and the park's operations.
