Technical Lead in City of London

Start date: ASAP

Contract Type: Permanent

Salary: £45-50k depending on experience

Location: Wake The Tiger, London

The Role

We're looking for a Technical Lead to lead the technical team at our new London site and provide guidance when necessary to the Bristol team. This role sits at the intersection of production, creative technology, and hands-on problem solving. You'll be joining the London team during the design and build phase, giving you the opportunity to input into the delivery and immerse yourself in the systems we're creating before taking ownership of them at launch. From day one, you'll be shaping how we operate, maintain, and evolve the technical landscape of the park.

You Will be Responsible For

• Team Leadership
  • Lead, manage and develop a team of 5-6 technicians covering daily operations and maintenance.
  • Foster a culture of curiosity, documentation discipline and collaborative problem-solving.
• Technical Operations & Maintenance
  • Oversee day-to-day technical operations across all park exhibits and experience spaces.
  • Manage a proactive and reactive maintenance programme suited to a high footfall, guest-facing environment.
  • Own and develop the technical documentation library, schematics, system diagrams, maintenance logs and operational procedures.
• Exhibit Development & R&D
  • Lead technical delivery for new and reworked exhibits, working closely with the creative and production teams.
  • Drive R&D initiatives, scoping, commissioning and/or hands-on development of custom interactive and immersive experiences.
  • Evaluate and introduce new technologies that enhance the guest experience or improve operational efficiency.
• Events & Seasonal Programmes
  • Provide technical support for events, seasonal overlays and special activations across the full venue including event spaces.
  • Collaborate with the wider events and programming team to plan and deliver technical requirements on time and on budget.
• Strategy & Cross-Site Collaboration
  • Contribute to the technical strategy for the London venue, advising on systems, investment and capabilities.
  • Work with and support the Bristol technical team where appropriate, sharing knowledge and best practice across sites.

You’ll Bring the Following to Our Team

• A solid background in technical roles across live, immersive, interactive or AV projects — whether in museums, attractions, theatre, branded activations or experiential.
• Strong working knowledge of industry-standard AV and control technologies: Dante Audio, QSC Q-SYS, DMX & ArtNet, Pharos, BrightSign or equivalent. And enthusiasm to learn what you don’t already know.
• Confident with IT and networking fundamentals — VLANs, Wi-Fi controllers, virtualisation and NAS storage.
• Some experience and understanding of custom software and electronics development (either hands or project managing / commissioning) i.e. microcontrollers, custom LED drivers, game engines, web applications etc.
• Proven experience leading a technical team, with the people skills to match.
• A clear communicator who works effectively across creative, operational and technical disciplines.
• Naturally documentation-minded — system records, maintenance logs and operational guides feel second nature.

DIVERSITY & INCLUSION

At Wake the Tiger, we prioritise inclusive and fair recruitment practices. We value diversity in all its forms and welcome candidates regardless of gender, race, ethnicity, sexual orientation, disability status, age, or religion. We are committed to creating an inclusive workplace where everyone feels valued and respected, so please let us know if you require any reasonable adjustments during the recruitment process.

PRIVACY

Please read our Privacy Notice describing how we may process, disclose and store your personal data if you apply for a role.