At a Glance
- Tasks: Create unforgettable visitor experiences and engage guests in an immersive environment.
- Company: Join Wake The Tiger, a visionary creative company launching the world's first Amazement Park®.
- Benefits: Earn £14.80 per hour with flexible part-time hours and training provided.
- Other info: Dynamic role with opportunities for creativity and collaboration in a fun atmosphere.
- Why this job: Be part of a groundbreaking project that inspires change through art and storytelling.
- Qualifications: No acting experience needed; just bring your enthusiasm and willingness to engage.
The predicted salary is between 14.8 - 14.8 £ per hour.
Start date: End of September 2026
Hours: Varied hours over 7 days
Contract Type: Varied: Part time
Salary: £14.80 per hour
Location: Wake the Tiger, Westfield London, Unit 5001, Ariel Way, London, W12 7GF
Reporting to: Duty Managers
Who We Are
Wake The Tiger is a radical creative company born in the South West and the visionary force behind the worlds first Amazement Park®. We fuse immersive art, storytelling, and purpose to create unforgettable experiences that disrupt the norm and ignite transformation. Following the success of our Bristol site, we're expanding to London in 2026 with an all-new immersive world designed to spark imagination and challenge perception on a whole new scale. Our mission is simple: We create immersive experiences for everyone, where art, storytelling and purpose collide - to inspire change today that transforms the world tomorrow. Our vision is to: INSPIRE. DISRUPT. BELIEVE. For a better world.
The Role
We're seeking friendly, proactive Front of House team members to join us as we launch our new site, helping create an outstanding visitor experience in an immersive work environment. You'll take on the role of an in-world character, helping transport guests to another world. No acting experience is required, we're looking for enthusiastic people who are comfortable getting into character and creating a fun, engaging experience. You’ll play a vital role in ensuring the accessibility of the experience is perfect for everyone. The role entails a mix of great customer service, stewarding, crowd management and general front of house assistance, so a willingness to get involved is key to success. Training will be provided to ensure all staff have the information they need to give every visitor the perfect experience.
You Will be Responsible For
- Create memorable visitor experiences by confidently stepping into character, helping guests feel welcomed, engaged and supported throughout the experience
- Engaging with visitors to encourage curiosity, exploration and interaction with the installations
- Handle visitor concerns with care, escalating issues appropriately when needed
- Oversee Box Office operations, responding to customer inquiries in person and via email
- Provide a welcoming and inclusive experience for all visitors, offering support to guests with additional access needs where required
- Take pride in maintaining the presentation of the park, ensuring spaces remain clean, welcoming and ready for visitors. This may include, stewarding, light cleaning, litter picking, setting up spaces and resetting as required, directed by the Duty Managers
- Support emergency evacuation procedures and upholding safety protocols, following the lead of the Duty Manager
- Ability to manage queues and guest flow effectively to ensure a smooth visitor experience
- Remain vigilant in protecting the attraction, reporting any damage, safety concerns or suspicious behaviour promptly
- Work collaboratively with colleagues across the attraction, supporting one another to deliver an exceptional visitor experience
- Identify and proactively resolve minor operational issues where appropriate, escalating to the Duty Manager on shift as required
Front Of House - Part-Time employer: Wake The Tiger Ltd
Wake The Tiger is an exceptional employer that fosters a vibrant and creative work culture, where employees are encouraged to inspire change through innovative experiences. As a Gift Shop Manager in London, you will benefit from a supportive team environment, opportunities for professional growth, and the chance to shape a unique retail experience that captivates visitors. With a commitment to employee development and a mission that aligns with meaningful impact, Wake The Tiger offers a rewarding career path for those looking to make a difference.
StudySmarter Expert Advice🤫
We think this is how you could land Front Of House - Part-Time
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Wake The Tiger Ltd and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Wake The Tiger Ltd and let us see your personality shine through!
We think you need these skills to ace Front Of House - Part-Time
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Wake The Tiger Ltd.
Get Familiar with Our Brand:Before applying, take some time to learn about Wake The Tiger Ltd and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Wake The Tiger Ltd
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Wake The Tiger Ltd.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Wake The Tiger Ltd will surely appreciate.
