At a Glance
- Tasks: Oversee daily operations and provide exceptional customer service at our immersive park.
- Company: Join Wake The Tiger, a creative force behind the world's first Amazement Park®.
- Benefits: Enjoy a competitive salary, dynamic work environment, and opportunities for growth.
- Other info: Flexible hours with weekend and evening shifts; perfect for those seeking diverse experiences.
- Why this job: Be part of a revolutionary team inspiring change through art and storytelling.
- Qualifications: Enthusiastic, organised, and passionate about customer service in a vibrant setting.
The predicted salary is between 37000 - 37000 £ per year.
Role: Duty Manager
Start date: Sept 2026
Hours: 40 hrs per week - full time - weekend working required
Contract Type: Permanent
Salary: £37000
Location: Wake The Tiger, London
Reporting to: Operations Director
Vision & Values
- INSPIRE - We inspire positive change through awe and amazement.
- DISRUPT - We disrupt by taking risks and challenging convention.
- BELIEVE - We believe action today can change the world tomorrow.
Who We Are
Wake The Tiger is a radical creative company born in the South West and the visionary force behind the world's first Amazement Park®. We fuse immersive art, storytelling, and purpose to create unforgettable experiences that disrupt the norm and ignite transformation. Following the success of our Bristol site, we're expanding to London in 2026 with an all-new immersive world designed to spark imagination and challenge perception on a whole new scale. Our mission is simple: We create immersive experiences for everyone, where art, storytelling and purpose collide - to inspire change today that transforms the world tomorrow.
The Role
We are looking for an enthusiastic Duty Manager to join our Operations team on a full-time basis. The Duty Manager focus is two-fold; primarily running the day-to-day operations of the park and in answering general customer service and ticketing queries. There may be an opportunity to pick up additional shifts covering events and holiday cover for the Duty Manager team. You will line manage and support a team of Front of House and Box Office staff under the direction of the Operations Manager. The park is open up to 7 days a week and has a wide range of opening hours. Weekend work, some evening work and work during school and bank holidays are expected as part of this role. We are looking for someone who is enthusiastic, well-organised and committed to providing amazing customer service to our visitors. If you have an eye for detail and are passionate about maintaining high standards in a busy and varied visitor attraction setting, this might be the role for you!
You Will be Responsible For
- Overseeing day-to-day operations of Absurd city on a rotational basis each week
- Ensuring the park is safe and operational at all times
- Late shifts include cashing up the tills and securing the site at the end of the day
- Early shifts include carrying out pre-opening checks and getting the staff and building open on time for our visitors
- Troubleshooting and resolving issues as they arise, reporting outcomes to your line manager and wider teams as necessary
- Maintain a positive presence and good working environment for our Front of House team
- Manage and support the FOH team throughout their shifts
- Assist in recruitment and training of new staff
- Uphold and enforce company policies & procedures
- Treating employee complaints or performance issues confidentially and reporting to the Operations Manager as necessary
- Reporting of all incidents
StudySmarter Expert Advice🤫
We think this is how you could land Duty Manager
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Wake The Tiger Ltd. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Wake The Tiger Ltd
Don't be shy about reaching out to Wake The Tiger Ltd directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Duty Manager
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Wake The Tiger Ltd and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Wake The Tiger Ltd
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
