At a Glance
- Tasks: Support claims operations and ensure smooth coordination with partners in a fast-paced environment.
- Company: Wakam, a leading digital insurance company committed to social responsibility.
- Benefits: Flexible working hours, competitive salary, and opportunities for professional growth.
- Other info: Dynamic work culture with a focus on collaboration and innovation.
- Why this job: Join a mission-driven team and make a real impact in the insurance industry.
- Qualifications: Strong organisational skills and ability to manage multiple tasks efficiently.
The predicted salary is between 30000 - 40000 £ per year.
Wakam is a B2B2C insurance company that creates white-label insurance solutions via its Play&Plug® technology platform for more than 80 partners. We provide most of our insurance products through APIs and host white-label insurance solutions via our Play&Plug technology platform. With a footprint spanning 32 countries, Wakam is the European leader in digital and embedded insurance. Strongly committed to social responsibility, Wakam is a mission-driven company dedicated to enabling transparent and impactful insurance.
About the Team
You will join Wakam’s UK Claims team, working closely with internal stakeholders and external partners including MGAs, TPAs, legal providers, and other suppliers. The team plays a key role in ensuring smooth day-to-day claims operations, high-quality partner administration, efficient complaint handling, and reliable support for the wider Claims, Underwriting, Risk & Compliance functions in the UK.
Your mission is to support the operational effectiveness of Wakam’s UK claims activities by ensuring high-quality administration, smooth coordination with partners, and reliable handling of claims- and complaints-related processes. You will act as an important point of contact across the UK ecosystem, helping to keep operations efficient, compliant, and well-organised in a fast-paced environment.
Partner & Operational AdministrationYou will support the operational administration of Wakam’s UK partners, including MGAs, TPAs, legal providers, and other suppliers. You will help maintain smooth day-to-day interactions, provide administrative support across the UK team, and contribute to the effective running of claims-related processes.
Claims & Complaints AdministrationYou will manage the claims and complaints inboxes, handle administrative tasks linked to complaints, and ensure escalations are forwarded promptly to the appropriate stakeholders.
Claims Administrator in London employer: Wakam
Wakam is an exceptional employer that fosters a dynamic and inclusive work culture, where innovation thrives in the fast-paced insurtech landscape. With a strong emphasis on employee growth, you will have access to ongoing training and development opportunities, all while enjoying the vibrant atmosphere of our London office. Join us to make a meaningful impact in the insurance sector and be part of a team that values collaboration and excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Claims Administrator in London
✨Tip Number 1
Network like a pro! Reach out to people in the insurance industry, especially those connected to claims administration. Use platforms like LinkedIn to connect with current employees at Wakam and ask for insights about their experiences.
✨Tip Number 2
Prepare for interviews by understanding Wakam's mission and values. Familiarise yourself with their Play&Plug technology and how it impacts claims processes. This will show your genuine interest and help you stand out during discussions.
✨Tip Number 3
Practice your communication skills! As a Claims Administrator, you'll need to liaise with various stakeholders. Role-play common scenarios with friends or family to boost your confidence and refine your responses.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage directly with us.
We think you need these skills to ace Claims Administrator in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Claims Administrator role. Highlight relevant experience and skills that match the job description, especially in claims administration and partner coordination.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about working with Wakam and how your background aligns with our mission-driven approach to insurance.
Showcase Your Communication Skills:As a Claims Administrator, communication is key. In your application, emphasise your ability to liaise with various stakeholders and handle complaints efficiently. We want to see how you can keep things running smoothly!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Wakam
✨Know Your Stuff
Before the interview, make sure you understand Wakam's business model and how they operate in the insurance sector. Familiarise yourself with their Play&Plug technology platform and the role of APIs in their services. This knowledge will show your genuine interest and help you answer questions more confidently.
✨Showcase Your Admin Skills
As a Claims Administrator, you'll need to demonstrate strong organisational skills. Prepare examples from your past experiences where you've successfully managed administrative tasks or improved processes. Be ready to discuss how you handle multiple priorities and ensure smooth operations.
✨Communication is Key
Since you'll be liaising with various stakeholders, effective communication is crucial. Think of instances where you've successfully communicated complex information to different audiences. Highlight your ability to maintain clear and professional interactions, especially in a fast-paced environment.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think about potential claims or complaints situations you might face and how you would handle them. Practising these scenarios can help you articulate your thought process and decision-making skills during the interview.
