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- Tasks: Support claims operations and partner administration in a fast-paced insurance environment.
- Company: Join Wakam, a leading European insurtech with a mission-driven approach.
- Benefits: Enjoy flexible remote work, personal growth days, and lunch vouchers.
- Other info: Collaborative culture with opportunities for learning and career growth.
- Why this job: Make a real impact in the evolving world of digital insurance.
- Qualifications: Strong admin skills and interest in insurance operations required.
The predicted salary is between 30000 - 42000 £ per year.
Wakam is a B2B2C insurance company that creates white-label insurance solutions via its Play&Plug® technology platform for more than 80 partners. We provide most of our insurance products through APIs and host white-label insurance solutions via our Play&Plug technology platform. With a footprint spanning 32 countries, Wakam is the European leader in digital and embedded insurance. Strongly committed to social responsibility, Wakam is a mission-driven company dedicated to enabling transparent and impactful insurance.
About the Team
You will join Wakam’s UK Claims team, working closely with internal stakeholders and external partners including MGAs, TPAs, legal providers, and other suppliers. The team plays a key role in ensuring smooth day-to-day claims operations, high-quality partner administration, efficient complaint handling, and reliable support for the wider Claims, Underwriting, Risk & Compliance functions in the UK. As a Claims Administrator, your mission is to support the operational effectiveness of Wakam’s UK claims activities by ensuring high-quality administration, smooth coordination with partners, and reliable handling of claims- and complaints-related processes. You will act as an important point of contact across the UK ecosystem, helping to keep operations efficient, compliant, and well-organised in a fast-paced environment.
Partner & Operational Administration
You will support the operational administration of Wakam’s UK partners, including MGAs, TPAs, legal providers, and other suppliers. You will help maintain smooth day-to-day interactions, provide administrative support across the UK team, and contribute to the effective running of claims-related processes.
Claims & Complaints Administration
You will manage the claims and complaints inboxes, handle administrative tasks linked to complaints, and ensure escalations are forwarded promptly to the appropriate stakeholders. You will also support run-off account activities, including confirming policy details, issuing NCB certificates, and validating NCB information for third parties.
Data, Reporting & Team Support
You will prepare data and reports for internal and external meetings and support the Claims, Underwriting, Risk & Compliance teams with day-to-day administrative tasks. You will also contribute to cross-functional projects and provide support to the wider UK team whenever needed.
Office & Payment Administration
You will be responsible for maintaining the ELTO database, managing incoming office post and redirecting it to the appropriate partners, inputting invoices into payment systems, and handling call forwarding from Regus with the necessary follow-up by phone or e-mail.
External Partner Support
You will provide practical support and guidance to external partners, helping ensure efficient communication and resolution of operational matters.
What You Bring
You will bring a strong administrative foundation and a genuine interest in insurance operations. Ideally, you have:
- Experience in UK claims processes and procedures
- Experience within an insurance company, TPA, or another fast-paced insurance-related environment
- Demonstrated experience in claims administration, insurance administration, or a similarly dynamic administrative role
- Good command of standard computer tools, with some exposure to or interest in AI-enabled tools
- An understanding of, or willingness to learn about, insurance regulation and compliance standards
- Excellent communication and organisational skills
- A strong problem-solving mindset, with the ability to identify issues and contribute to practical solutions
You will thrive in this role if you are:
- Full of positive energy, agile, and a strong team player
- Solution-oriented, with the confidence to challenge when needed
- Curious, capable, and eager to learn
- Comfortable working collaboratively in an international and diverse organisation
- Self-aware and open to feedback, with a desire to keep developing
- Resilient, proactive, and able to work with drive and ownership
- Structured yet flexible, with sound judgement and the ability to prioritise under pressure
- Committed to the highest ethical standards in all interactions and decisions
- Accountable, with a strong sense of ownership and responsibility
- Able to balance operational efficiency, risk awareness, and business needs in a thoughtful way
- Able to come to our London office 2-3 days a week.
At Wakam, we believe technology helps us work smarter and deliver better service. In this role, you will be encouraged to use digital tools and modern ways of working to improve efficiency, organisation, and responsiveness. You do not need to be an AI expert, but you should be comfortable with digital tools and interested in how automation and AI can support administrative tasks, reporting, communication, and process improvement.
Joining Wakam means:
- Being part of a leading European insurtech in a fast-evolving market
- Working in a highly collaborative environment with both internal teams and external partners
- Gaining strong exposure to claims operations, complaints handling, partner administration, and insurance governance
- Contributing to a business that combines operational excellence, innovation, and regulatory discipline
- Growing in a company that values ownership, learning, and impact
Our hiring process is designed to be selective, transparent, and respectful of your time:
- Interview with our Talent Acquisition Expert
- Technical and Team Fit Interview with our Advance Claims Technician
- Manager interview with our Chief Claims Officer
- UK HR Interview with our UK Head of People and our Chief Claims Officer in our London office
True remote work flexibility with our Wakam From Anywhere (WFA) program - yes, we even have a teammate working from a sailboat!
Flat hierarchical system promoting direct impact and autonomy
Monthly Free.day: dedicated time for personal growth and skills development
Lunch voucher with Swile card
A meaningful company: we became a Mission-driven company in March 2021
Work alongside passionate experts who will share their knowledge and help you develop and grow in your career.
Foster transparent collaboration across our flat organizational structure
Share knowledge freely in our highly collaborative environment
Contribute to our collective intelligence through open dialogue
Embrace our monthly Free.day for learning and skills sponsorship
Think big and challenge conventional insurance norms
Stay eager to learn and explore new possibilities
Take initiative to transform the insurance industry
Turn challenges into opportunities for innovation
Constantly evolve our ways of working
Focus on impact rather than hierarchy
Drive results through clear objectives and autonomy
Transform bold ideas into concrete solutions
At Wakam, we are committed to fostering an inclusive environment where diversity is celebrated. If you require any reasonable adjustments during the recruitment process, please feel free to reach out to your recruiter.
Claims Administrator employer: Wakam
Contact Detail:
Wakam Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Administrator
✨Tip Number 1
Network like a pro! Reach out to people in the insurance industry, especially those connected to Wakam. Use LinkedIn to connect and engage with them. A friendly message can go a long way in getting your foot in the door.
✨Tip Number 2
Prepare for interviews by researching Wakam’s values and mission. Show us that you’re not just interested in the role but also in being part of our mission-driven culture. Tailor your answers to reflect how you can contribute to our goals.
✨Tip Number 3
Practice your problem-solving skills! Since the role involves handling claims and complaints, think of examples from your past experiences where you’ve successfully resolved issues. We love candidates who can think on their feet!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in joining our team at Wakam.
We think you need these skills to ace Claims Administrator
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Claims Administrator role. Highlight your experience in claims processes and any relevant skills that match what we're looking for at Wakam.
Show Your Enthusiasm: Let your passion for insurance and administrative roles shine through! We love seeing candidates who are genuinely excited about the opportunity to join our team and contribute to our mission.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and structure your thoughts well. This will help us see your organisational skills right from the start!
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way to ensure we receive all your details and can process your application smoothly!
How to prepare for a job interview at Wakam
✨Know Your Claims Inside Out
Before the interview, brush up on your knowledge of UK claims processes and procedures. Familiarise yourself with common claims scenarios and how they are handled. This will not only show your expertise but also demonstrate your genuine interest in the role.
✨Showcase Your Organisational Skills
As a Claims Administrator, organisation is key. Prepare examples from your past experiences where you successfully managed multiple tasks or projects. Highlight how you prioritised effectively and maintained smooth operations, as this will resonate well with the team.
✨Communicate Clearly and Confidently
Effective communication is crucial in this role. Practice articulating your thoughts clearly and confidently. During the interview, be sure to listen actively and respond thoughtfully to questions, showcasing your ability to engage with both internal teams and external partners.
✨Embrace Technology and Innovation
Wakam values digital tools and modern ways of working. Be prepared to discuss your experience with technology, especially any AI-enabled tools you've used. Show enthusiasm for how these can improve efficiency in claims administration and express your willingness to learn more.