At a Glance
- Tasks: Oversee daily shop operations and manage team performance in a fast-paced environment.
- Company: Join Waitrose, known for its partner-led customer service and commitment to quality.
- Benefits: Enjoy a supportive culture that fosters care, belonging, and productivity.
- Other info: Applicants must be 18 years or over.
- Why this job: Lead a high-performing team while maximising sales and customer satisfaction.
- Qualifications: Proven leadership experience in a customer-focused retail environment is essential.
The predicted salary is between 30000 - 35000 £ per year.
About the Role
As a Team Manager in one of our Waitrose shops, you will influence and motivate your team, serving as a positive role model for delivering outstanding partner‑led customer service that is distinctively Waitrose. Your strong leadership and team‑working skills will make a difference to both the team and the impression customers have of the Waitrose brand, earning their trust and loyalty while helping maximise sales and profit.
Key Responsibilities
- Oversee the day‑to‑day operation of the shop in a fast‑paced environment.
- Use commercial skills to maximise sales and profit while minimising wastage.
- Ensure consistently high levels of availability and merchandising, delivering an efficient, legal, and secure store operation.
- Improve and maintain customer satisfaction.
- Use people skills to manage the team, from leading and inspiring to managing holidays, absences, and other people‑related tasks.
- Create a supportive culture of care, belonging, pace, and productivity.
- Engage and lead partners in delivering and embedding change consistently and effectively within the shop.
Essential Skills and Experience
- Experience leading a team with a proven track record in a fast‑paced, customer‑focused environment.
- Ability to build high‑performing teams, recognise talent, and hold regular, honest performance conversations.
- Passion for retail, understanding competitors and the economic factors impacting the partnership.
- Ability to assess workload realistically and adapt plans to ensure deadlines are met and stakeholder relationships maintained.
- Strong communication skills with clarity and ability to influence stakeholders at all levels.
Desirable Skills and Experience
- Experience with disciplinary and grievance processes.
- Hiring manager or recruitment experience.
- Food hygiene Level 3.
- Personal licence holder.
- Experience in regulatory compliance management.
Team Manager in Witney employer: Waitrose & Partners
Waitrose offers a unique shopping experience with a focus on quality and customer service. Located in various regions, the company values its partners and promotes a culture of care and belonging. Join a team dedicated to delivering exceptional service and driving sales growth.
