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For Companies At a Glance
- Tasks: Lead and inspire your team to deliver exceptional customer service in a fast-paced environment.
- Company: Join the largest employee-owned business in the UK, home of Waitrose and John Lewis.
- Benefits: Enjoy competitive pay, night shift premiums, and flexible working options.
- Why this job: Make a real impact by fostering a supportive culture and driving sales.
- Qualifications: Experience in team leadership and a passion for retail are essential.
- Other info: Great career growth opportunities in a dynamic and inclusive workplace.
The predicted salary is between 28800 - 43200 £ per year.
About the role
As a Team Manager in one of our Waitrose shops, you will influence and motivate your team and be a positive role model for delivering outstanding Partner-led customer service that is distinctively Waitrose, passionate Partners serving food lovers. Your strong leadership and team working skills will make all the difference to your team and, ultimately, the impression our customers have about the Waitrose brand. Keeping them returning again and again by earning their trust and loyalty for a lifetime, whilst helping to maximise sales and profit. Due to the nature of this role, applicants must be 18 years or over to apply. In addition to your contractual pay, any hours worked between 22:00 - 06:00 will attract Night Shift Premium at a rate of £4.50 per hour.
Key Responsibilities
- Oversee the entire day-to-day operation of the shop.
- Use your commercial skills to maximise sales and profit while minimising wastage.
- Ensure consistently high levels of availability and merchandising as well as delivering an efficient, legal, and secure store operation.
- Improve and maintain customer satisfaction.
- Manage your team, from leading and inspiring to organising holidays and managing absences.
- Create a supportive culture of care, belonging, pace and productivity.
- Engage and lead partners in delivering and embedding change consistently and effectively within your shop.
Essential skills/experience you will need
- Experience of leading a team in a fast-paced, customer focused environment.
- People Management skills.
- A passion for and understanding of retail.
- Resilience to support and plan your team’s response to change.
- Ability to influence stakeholders.
- Advanced communication skills.
Desirable skills/experience you may have
- Experience of supporting with the Disciplinary and Grievance process.
- Regulatory Compliance Management.
- Personal Licence Holder.
- Food Hygiene Level 3.
About The Partnership
We are the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We are not just employees, we are Partners, driven by our purpose to build a happier world. As we look to our future, there has never been a more exciting time to join us. We are focused on being brilliant at retail. We continue to innovate, adapt and diversify. As Partners we all share the responsibility of ownership and in its rewards. We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect. We all own making the Partnership somewhere we belong. Embracing our differences and creating an environment where we are free to be ourselves and can thrive.
Important points to note
- Some of our roles are subject to pre-employment vetting (which may include DBS checks for successful candidates).
- If required, you will be informed and provided with information about vetting during the recruitment process.
- We occasionally close vacancies early in the event we receive a high volume of applications, and therefore, we recommend you apply early.
- If you require a reasonable adjustment due to a disability which means you may need longer to complete your application please contact us as soon as possible.
- We want all of our Partners to have a good work-life balance and we support flexible working.
Team Manager, Twilight employer: Waitrose & Partners
Contact Detail:
Waitrose & Partners Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Manager, Twilight
✨Tip Number 1
Get to know the company culture! Before your interview, dive into Waitrose's values and mission. This will help you connect with the team and show that you're not just another candidate, but someone who truly aligns with their ethos.
✨Tip Number 2
Practice your leadership stories! Think of specific examples where you've led a team or handled challenges in a fast-paced environment. We want to hear how you inspired others and made a difference—this is your chance to shine!
✨Tip Number 3
Show off your people skills! During the interview, be ready to discuss how you manage team dynamics and resolve conflicts. Remember, it's all about creating a supportive culture, so let your personality and passion for teamwork come through.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and genuinely interested in joining the Waitrose family. Don’t miss out on this opportunity!
We think you need these skills to ace Team Manager, Twilight
Some tips for your application 🫡
Show Your Leadership Skills: When writing your application, make sure to highlight your experience in leading teams. We want to see how you've motivated others and created a positive environment, just like you would at Waitrose.
Be Customer-Focused: Remember, this role is all about delivering outstanding customer service. Share examples of how you've improved customer satisfaction in previous roles. We love to see that passion for serving food lovers!
Tailor Your Application: Don’t just send a generic application! Make it specific to the Team Manager role at Waitrose. Use the job description as a guide to showcase how your skills and experiences align with what we’re looking for.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Waitrose & Partners
✨Know Your Stuff
Before the interview, make sure you understand Waitrose's values and what it means to be a Partner. Familiarise yourself with their customer service approach and think about how your leadership style aligns with their mission of delivering outstanding service.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences where you've successfully led a team in a fast-paced environment. Highlight specific situations where you motivated your team or improved customer satisfaction, as these are key aspects of the Team Manager role.
✨Be Ready for Change
Since the role involves managing change effectively, come prepared to discuss how you've handled transitions in previous jobs. Share strategies you've used to support your team during changes and how you maintained productivity and morale.
✨Engage with Questions
At the end of the interview, don’t forget to ask insightful questions. This shows your genuine interest in the role and the company. You might ask about the team culture or how they measure success in customer service, which can also give you a better idea of what to expect.