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For Companies At a Glance
- Tasks: Lead and inspire your team while ensuring top-notch customer service at Waitrose.
- Company: Join the UK's largest employee-owned business, known for its commitment to quality and service.
- Benefits: Enjoy flexible working options and be part of a supportive, inclusive culture.
- Why this job: Make a real impact in a dynamic environment while building lasting customer relationships.
- Qualifications: Experience in team leadership within a fast-paced retail setting is essential.
- Other info: Be prepared for pre-employment vetting and enjoy the perks of being a Partner.
The predicted salary is between 36000 - 60000 £ per year.
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About The Role
As a Team Manager in one of our Waitrose shops, you\’ll influence and motivate your team and be a positive role model for delivering outstanding Partner-led, customer service that is distinctively Waitrose, passionate Partners serving food lovers. Your strong leadership and team working skills will make all the difference to your team and, ultimately, the impression our customers have about the Waitrose brand. Keeping them returning again and again by earning their trust and loyalty for a lifetime, whilst helping to maximise sales and profit.
Key Responsibilities
- It\’s fast paced and at times you\’ll oversee the entire day-to-day operation of the shop.
- Using your commercial skills to maximise sales and profit while minimising wastage.
- Ensuring consistently high levels of availability and merchandising as well as delivering an efficient, legal, and secure store operation.
- Improving and maintaining customer satisfaction.
- Using your people skills to manage your team, from leading and inspiring to people related tasks like organising holidays and managing absences.
- Create a supportive culture of care, belonging, pace and productivity.
- Engage and lead partners in delivering and embedding change consistently and effectively within your shop.
Essential skills/experience
- Experience of leading a team in a fast-paced, customer focused environment.
- People Management skills.
- Able to demonstrate an innate passion for and understanding of retail.
- Resilience to support and plan your team’s response to change.
- Ability to influence stakeholders.
- Advanced communication skills.
Desirable skills/experience
- Experience of supporting with the Disciplinary and Grievance process.
- Regulatory Compliance Management.
- Personal Licence Holder.
- Food Hygiene Level 3.
About The Partnership
We’re the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We’re not just employees, we’re Partners, driven by our purpose to build a happier world. As we look to our future, there’s never been a more exciting time to join us.
We’re ruthlessly focused on being brilliant at retail. We continue to innovate, adapt and diversify. Never Knowingly Undersold on price, quality and service in John Lewis and passionately serving food-lovers in Waitrose.
As Partners we all share the responsibility of ownership and in its rewards. We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect.
We all own making the Partnership somewhere we belong. Embracing our differences and creating an environment where we’re free to be ourselves and can THRIVE. Growing ourselves individually, and as a collective.
As Partners, we make all the difference. And, we all own it.
Important points to note
It’s important to note that some of our roles are subject to pre-employment vetting (which may include DBS checks for successful candidates). If required, you’ll be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays. Any DBS checks required will be carried out by a third-party registered body and financial probity checks may also be required for some of our roles.
We also recommend that you apply as soon as possible as vacancies can close early if we see a high number of applicants.
We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.
Seniority level
- Mid-Senior level
Employment type
- Full-time
Job function
- Management and Manufacturing
Industries
- Retail
Note: This listing may include multiple locations and related postings for similar roles.
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Team Manager – Nights employer: Waitrose & Partners
Contact Detail:
Waitrose & Partners Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Manager – Nights
✨Tip Number 1
Familiarise yourself with Waitrose's values and customer service philosophy. Understanding what makes their approach unique will help you demonstrate your alignment with their brand during the interview.
✨Tip Number 2
Prepare examples of how you've successfully led a team in a fast-paced environment. Highlight specific situations where your leadership made a positive impact on team performance or customer satisfaction.
✨Tip Number 3
Showcase your ability to manage change effectively. Think of instances where you've successfully navigated challenges or implemented new processes, as this is crucial for the role.
✨Tip Number 4
Engage with current or former employees on platforms like LinkedIn to gain insights into the company culture and expectations. This can provide you with valuable information to tailor your responses during the interview.
We think you need these skills to ace Team Manager – Nights
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and essential skills required for the Team Manager position. Tailor your application to highlight how your experience aligns with these requirements.
Showcase Leadership Experience: Emphasise your previous experience in leading teams, especially in fast-paced environments. Provide specific examples of how you've motivated and inspired your team to achieve goals and improve customer satisfaction.
Highlight Relevant Skills: Make sure to mention your people management skills, resilience, and ability to influence stakeholders. Use concrete examples to demonstrate these skills in action, particularly in a retail context.
Craft a Strong Cover Letter: Write a compelling cover letter that reflects your passion for retail and your understanding of the Waitrose brand. Explain why you want to be part of their team and how you can contribute to their mission of delivering outstanding customer service.
How to prepare for a job interview at Waitrose & Partners
✨Showcase Your Leadership Skills
As a Team Manager, your ability to lead and inspire a team is crucial. Prepare examples of how you've successfully managed teams in fast-paced environments, highlighting your leadership style and the positive outcomes achieved.
✨Demonstrate Customer Focus
Waitrose prides itself on outstanding customer service. Be ready to discuss how you've improved customer satisfaction in previous roles and share specific strategies you would implement to maintain high service standards.
✨Prepare for Change Management Questions
Given the emphasis on resilience and managing change, think about times when you've led your team through transitions. Be prepared to explain your approach to engaging and supporting your team during these changes.
✨Understand the Waitrose Brand
Familiarise yourself with the Waitrose brand values and what sets it apart from competitors. This knowledge will help you articulate why you're a good fit for the company and how you can contribute to its success.