At a Glance
- Tasks: Lead and inspire your team to deliver exceptional customer service at Waitrose.
- Company: Join the largest employee-owned business in the UK, focused on kindness and respect.
- Benefits: Enjoy evening and night premiums, flexible working, and a supportive culture.
- Other info: Great career growth opportunities in a dynamic and inclusive environment.
- Why this job: Make a real impact in retail while developing your leadership skills.
- Qualifications: Experience in leading teams and a passion for retail is essential.
The predicted salary is between 28800 - 43200 € per year.
Overview
Join to apply for the Team Manager Nights role at Waitrose & Partners.
About the role: As a Team Manager in one of our Waitrose shops, you\'ll influence and motivate your team and be a positive role model for delivering outstanding Partner-led, customer service that is distinctively Waitrose, with passionate Partners serving food lovers. Your leadership and team-working skills will be key to your team and the impression customers have of the Waitrose brand, helping to earn trust and loyalty while maximising sales and profit.
Key Responsibilities
- Using your commercial skills to maximise sales and profit while minimising wastage.
- Ensuring consistently high levels of availability and merchandising, and delivering an efficient, legal, and secure store operation.
- Improving and maintaining customer satisfaction.
- Using your people skills to manage your team, from leading and inspiring to tasks like organising holidays and managing absences.
- Create a supportive culture of care, belonging, pace and productivity.
- Engage and lead partners in delivering and embedding change consistently and effectively within your shop.
Essential Skills/Experience
- Experience of leading a team in a fast-paced, customer focused environment.
- People Management skills.
- Able to demonstrate an innate passion for and understanding of retail.
- Resilience to support and plan your team’s response to change.
- Ability to influence stakeholders.
- Advanced communication skills.
Desirable Skills/Experience
- Experience of supporting with the Disciplinary and Grievance process.
- Regulatory Compliance Management.
- Personal Licence Holder.
- Food Hygiene Level 3.
Hours and Premiums
In addition to your contractual pay, any time worked between 18:00 - 22:00 will attract an Evening Premium at £3.50 per hour, and any time worked between 22:00 - 06:00 will attract a Night Premium at £4.50 per hour for those enrolled onto Enhanced Hours Premium arrangements.
About The Partnership
We’re the largest employee owned business in the UK and home of our brands, John Lewis and Waitrose. We’re not just employees, we’re Partners, driven by our purpose to build a happier world. We’re focused on being brilliant at retail, innovating, adapting, and diversifying, and Never Knowingly Undersold on price, quality and service. As Partners, we share ownership and contribute to our success, treating everyone with kindness and respect. We all own making the Partnership somewhere we belong, embracing differences and thriving.
Important points to note: some roles are subject to pre-employment vetting (which may include DBS checks). If required, you’ll be informed and provided with information about vetting during recruitment. DBS checks will be carried out by a third-party body, and financial probity checks may also be required for some roles. Vacancies can close early if there are many applicants. We support flexible working where possible; discuss with the hiring manager during your interview.
Team Manager Nights in Ashford employer: Waitrose & Partners
Waitrose & Partners is an exceptional employer, offering a unique opportunity to be part of the largest employee-owned business in the UK. With a strong focus on partnership and community, we foster a supportive work culture that values kindness, respect, and personal growth. As a Team Manager Nights, you will not only lead a dedicated team but also enjoy competitive premiums for night shifts, ensuring your contributions are recognised and rewarded.
StudySmarter Expert Advice🤫
We think this is how you could land Team Manager Nights in Ashford
✨Tip Number 1
Get to know the company culture! Before your interview, dive into Waitrose's values and mission. This way, you can show how your leadership style aligns with their focus on customer service and teamwork.
✨Tip Number 2
Practice your people skills! Think of examples where you've successfully led a team or resolved conflicts. Being able to share these stories will highlight your experience in managing a fast-paced environment.
✨Tip Number 3
Prepare for situational questions! Expect to discuss how you'd handle specific challenges, like managing absences or improving customer satisfaction. Having a few strategies in mind will help you shine during the interview.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you note. It shows your enthusiasm for the role and keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Team Manager Nights in Ashford
Some tips for your application 🫡
Show Your Leadership Skills:When writing your application, make sure to highlight your experience in leading teams. We want to see how you've motivated others and created a positive environment, just like you would at Waitrose.
Be Customer-Focused:Remember, this role is all about delivering outstanding customer service. Use your application to demonstrate your passion for retail and how you've improved customer satisfaction in previous roles.
Tailor Your Application:Don’t just send the same application everywhere! Make sure to tailor your CV and cover letter to reflect the specific skills and experiences that match the Team Manager Nights role at Waitrose.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, so don’t miss out on this opportunity!
How to prepare for a job interview at Waitrose & Partners
✨Know Your Stuff
Before the interview, make sure you understand Waitrose's values and what makes their customer service stand out. Familiarise yourself with their approach to retail and how they engage with customers. This will help you demonstrate your passion for the brand and show that you're a great fit.
✨Showcase Your Leadership Skills
As a Team Manager, you'll need to lead and inspire your team. Prepare examples of how you've successfully managed a team in a fast-paced environment. Think about times when you've motivated others or handled challenges effectively, and be ready to share these stories during your interview.
✨Be Ready for Change
Change is a constant in retail, so be prepared to discuss how you've adapted to changes in previous roles. Highlight your resilience and ability to support your team through transitions. This will show that you can handle the dynamic nature of the job and keep your team engaged.
✨Engage with Questions
Interviews are a two-way street! Prepare thoughtful questions about the role and the team culture at Waitrose. This not only shows your interest but also helps you assess if the company is the right fit for you. Ask about their approach to team management and how they support their Partners.
