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For Companies At a Glance
- Tasks: Lead and inspire your team while ensuring top-notch customer service in a fast-paced environment.
- Company: Join the largest employee-owned business in the UK, home to John Lewis and Waitrose.
- Benefits: Enjoy flexible working options, a supportive culture, and the chance to thrive as a Partner.
- Why this job: Be part of a dynamic team that values kindness, respect, and personal growth.
- Qualifications: Experience in leading teams, strong people management skills, and a passion for retail are essential.
- Other info: Night shifts required; apply early as vacancies may close quickly.
The predicted salary is between 30000 - 42000 £ per year.
Apply on JLP Jobs – the official careers website for John Lewis Partnership, John Lewis & Partners, and Waitrose & Partners.
About the role
As a Team Manager in one of our Waitrose shops, you\’ll influence and motivate your team and be a positive role model for delivering outstanding Partner-led, customer service that is distinctively Waitrose, passionate Partners serving food lovers.
Your strong leadership and team working skills will make all the difference to your team and, ultimately, the impression our customers have about the Waitrose brand. Keeping them returning again and again by earning their trust and loyalty for a lifetime, whilst helping to maximise sales and profit.
Key Responsibilities
It\’s fast paced and at times you\’ll oversee the entire day-to-day operation of the shop.
- Using your commercial skills to maximise sales and profit while minimising wastage.
- Ensuring consistently high levels of availability and merchandising as well as delivering an efficient, legal, and secure store operation.
- Improving and maintaining customer satisfaction.
- Using your people skills to manage your team, from leading and inspiring to people related tasks like organising holidays and managing absences.
- Create a supportive culture of care, belonging, pace and productivity.
- Engage and lead partners in delivering and embedding change consistently and effectively within your shop.
Essential skills/experience you\’ll need
- Experience of leading a team in a fast-paced, customer focused environment.
- People Management skills.
- Able to demonstrate an innate passion for and understanding of retail.
- Resilience to support and plan your team’s response to change.
- Ability to influence stakeholders.
- Advanced communication skills.
Desirable skills/experience you may have
- Experience of supporting with the Disciplinary and Grievance process.
- Regulatory Compliance Management.
- Personal Licence Holder.
- Food Hygiene Level 3.
Various full-time night shift hours required to include working every other weekend. Shifts will generally be 4 shifts per week with 2 shifts being 21:30-07:45 and 2 shifts being 21:15-07:45.
The partnership
We’re the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We’re not just employees, we’re Partners, driven by our purpose to build a happier world. As we look to our future, there’s never been a more exciting time to join us.
We’re ruthlessly focused on being brilliant at retail. We continue to innovate, adapt and diversify. Never Knowingly Undersold on price, quality and service in John Lewis and passionately serving food-lovers in Waitrose.
As Partners we all share the responsibility of ownership and in its rewards. We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect.
We all own making the Partnership somewhere we belong. Embracing our differences and creating an environment where we’re free to be ourselves and can THRIVE. Growing ourselves individually, and as a collective.
As Partners, we make all the difference. And, we all own it.
Important points to note:
It’s important to note that some of our roles are subject to pre-employment vetting (which may include DBS checks for successful candidates). If required, you’ll be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays. Any DBS checks required will be carried out by a third-party registered body and financial probity checks may also be required for some of our roles.
We also recommend that you apply as soon as possible as vacancies can close early if we see a high number of applicants.
We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.
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Team Manager, Nights employer: Waitrose & Partners
Contact Detail:
Waitrose & Partners Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Manager, Nights
✨Tip Number 1
Familiarise yourself with the Waitrose brand and its values. Understanding what makes Waitrose unique will help you align your leadership style with their customer service ethos, which is crucial for a Team Manager role.
✨Tip Number 2
Highlight your experience in fast-paced environments during your interactions. Be ready to share specific examples of how you've successfully led teams under pressure, as this is a key requirement for the position.
✨Tip Number 3
Prepare to discuss your people management skills in detail. Think about how you've motivated teams in the past and be ready to explain your approach to fostering a supportive culture, which is essential for this role.
✨Tip Number 4
Network with current or former Waitrose employees if possible. Gaining insights from those who have worked in similar roles can provide you with valuable information that may set you apart during the selection process.
We think you need these skills to ace Team Manager, Nights
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Team Manager position at Waitrose. Tailor your application to highlight how your experience aligns with their expectations.
Highlight Leadership Experience: Emphasise your leadership skills and experience in managing teams in fast-paced environments. Provide specific examples of how you've motivated and influenced your team to achieve outstanding results.
Showcase Customer Focus: Demonstrate your passion for customer service by sharing instances where you've improved customer satisfaction or loyalty. This is crucial for a role that revolves around delivering exceptional Partner-led service.
Tailor Your CV and Cover Letter: Customise your CV and cover letter to reflect the key skills and experiences mentioned in the job description. Use keywords from the listing to ensure your application stands out to recruiters.
How to prepare for a job interview at Waitrose & Partners
✨Showcase Your Leadership Skills
As a Team Manager, you'll need to demonstrate your ability to lead and inspire a team. Prepare examples of how you've successfully managed a team in a fast-paced environment, focusing on your approach to motivating others and resolving conflicts.
✨Understand the Waitrose Brand
Familiarise yourself with the values and customer service ethos of Waitrose. Be ready to discuss how you can embody these values in your role and contribute to maintaining high customer satisfaction levels.
✨Prepare for Change Management Questions
Given the dynamic nature of retail, be prepared to discuss how you've handled change in previous roles. Highlight your resilience and adaptability, and provide specific examples of how you've led your team through transitions.
✨Ask Insightful Questions
At the end of the interview, ask questions that show your interest in the role and the company. Inquire about the team culture, challenges they face, or how success is measured in the position. This demonstrates your enthusiasm and commitment to the role.