At a Glance
- Tasks: Lead and inspire your team to deliver exceptional customer service at Waitrose.
- Company: Join the largest employee-owned business in the UK, known for its values and innovation.
- Benefits: Enjoy flexible working options, a supportive culture, and opportunities for personal growth.
- Other info: Be part of a thriving environment where everyone can succeed and feel valued.
- Why this job: Make a real impact by building trust with customers and leading a passionate team.
- Qualifications: Experience in retail leadership and strong people management skills are essential.
The predicted salary is between 36000 - 60000 £ per year.
About The Role
As a Team Manager in one of our Waitrose shops, you\'ll influence and motivate your team and be a positive role model for delivering outstanding Partner-led, customer service that is distinctively Waitrose. You will lead passionate Partners serving food lovers, helping to maximise sales and profit by building trust and loyalty with customers.
Key Responsibilities
- Using your commercial skills to maximise sales and profit while minimising wastage.
- Ensuring consistently high levels of availability and merchandising, and delivering an efficient, legal, and secure store operation.
- Improving and maintaining customer satisfaction.
- Using your people skills to manage your team, including organising holidays and managing absences.
- Create a supportive culture of care, belonging, pace and productivity.
- Engage and lead partners in delivering and embedding change consistently and effectively within your shop.
Essential Skills/Experience You\\\'ll Need
- Experience of leading a team in a fast-paced, customer focused environment.
- People management skills.
- Able to demonstrate an innate passion for and understanding of retail.
- Resilience to support and plan your team’s response to change.
- Ability to influence stakeholders.
- Advanced communication skills.
Desirable Skills/Experience You May Have
- Experience of supporting with the disciplinary and grievance process.
- Regulatory compliance management.
- Personal licence holder.
- Food Hygiene Level 3.
About The Partnership
We’re the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We’re not just employees, we’re Partners, driven by our purpose to build a happier world. We’re focused on being brilliant at retail, continually innovating and adapting. We value ownership, kindness and respect, and strive to create an environment where everyone can thrive.
Important Points to Note
Some roles may require pre-employment vetting (which may include DBS checks). If required, you’ll be informed and provided with information during recruitment. DBS checks will be carried out by a third-party registered body and financial probity checks may also be required for some roles.
Vacancies may close early if we receive a high volume of applications. If you require a reasonable adjustment due to a disability, please contact us as soon as possible. We support flexible working where possible, including flexible or compressed hours, job sharing or shorter hour contracts; please discuss this with the hiring manager during your interview.
Additional
Seniority level: Mid-Senior level • Employment type: Full-time • Job function: Other • Industries: Retail
Team Manager in Burgess Hill employer: Waitrose & Partners
As a Team Manager at Waitrose, you will be part of the UK's largest employee-owned business, where every Partner is valued and empowered to contribute to a positive work culture. With a strong focus on personal development and a commitment to innovation in retail, we offer a supportive environment that fosters growth and encourages flexibility. Join us in creating a happier world through exceptional customer service and teamwork.
StudySmarter Expert Advice🤫
We think this is how you could land Team Manager in Burgess Hill
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Waitrose & Partners, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Waitrose & Partners!
We think you need these skills to ace Team Manager in Burgess Hill
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Waitrose & Partners, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Waitrose & Partners and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Waitrose & Partners that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Waitrose & Partners
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
