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For Companies At a Glance
- Tasks: Lead a team at Waitrose, ensuring excellent customer service and efficient shop operations.
- Company: Join the UK's largest employee-owned business, known for its commitment to quality and service.
- Benefits: Enjoy flexible working hours, shift premiums, and a supportive work-life balance.
- Why this job: Be part of a passionate team that values kindness, respect, and personal growth.
- Qualifications: Must be 18+, with good leadership skills and experience in customer-facing roles.
- Other info: Apply early as vacancies may close quickly due to high demand.
The predicted salary is between 24000 - 33600 £ per year.
About The Role
As a Team Leader within one of our Waitrose shops, you\’ll help our difference be felt by our customers on every visit, providing the Partner‑led service and passion for food that our competitors can\’t compete with – passionate Partners serving food lovers. Your drive to go the extra mile to help both customers and Partners will make all the difference to the impression our customers have about the Waitrose brand and keep them returning again and again by earning their trust and loyalty for a lifetime. All the while helping to maximise on sales and profit.
Due to working time regulations, applicants must be 18 years or over to apply.
Key Responsibilities
- Supporting the shop\’s management team with managerial tasks and work with all other areas of the shop to meet customer demand.
- Ensuring Partners are operating in a safe and legal manner.
- Fulfilling online customer orders ready for our drivers to deliver their shopping direct to their doors.
- Stock replenishment – ensuring our shelves remain as full as possible and products are in the right place at the right time for our customers.
- Working with the wider shop team to support when needed including; checkout support, managing Click & Collect orders, fulfilling on‑demand customer orders and more.
- Being proactive in helping to drive the commercial performance for the shop, offering ideas for continuous improvement to the operation.
- Reducing wastage by following product due diligence and markdowns to those reaching their sell‑by dates.
- Maintaining a safe and tidy working environment with general shopkeeping tasks.
Essential Skills / experience You\’ll Need
- Good people and leadership skills.
- Good understanding of retail and how to maximise commercial success.
- Experience of working in a customer facing role.
- Good stakeholder management skills when working with third parties and the wider Partnership.
Desirable Skills / experience You May Have
- Duty Manager Training (Internal Partners only).
About The Partnership
We’re the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We’re not just employees, we’re Partners, driven by our purpose to build a happier world. As we look to our future, there’s never been a more exciting time to join us.
We’re ruthlessly focused on being brilliant at retail. We continue to innovate, adapt and diversify. Never Knowingly Undersold on price, quality and service in John Lewis and passionately serving food‑lovers in Waitrose.
As Partners we all share the responsibility of ownership and in its rewards. We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect.
We all own making the Partnership somewhere we belong. Embracing our differences and creating an environment where we’re free to be ourselves and can THRIVE. Growing ourselves individually, and as a collective.
As Partners, we make all the difference. And, we all own it.
Important points to note:
It’s important to note that some of our roles are subject to pre‑employment vetting (which may include DBS checks for successful candidates). If required, you’ll be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays. Any DBS checks required will be carried out by a third‑party registered body and financial probity checks may also be required for some of our roles.
We occasionally close vacancies early in the event we receive a high volume of applications, and therefore, we recommend you apply early. If you require a reasonable adjustment due to a disability which means you may need longer to complete your application please contact us as soon as possible.
We want all of our Partners to have a good work‑life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.
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Supermarket Assistant, Team Leader Nights employer: Waitrose & Partners
Contact Detail:
Waitrose & Partners Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supermarket Assistant, Team Leader Nights
✨Tip Number 1
Familiarise yourself with the Waitrose brand and its values. Understanding their commitment to customer service and quality will help you demonstrate your alignment with their mission during any discussions.
✨Tip Number 2
Highlight your leadership skills and experience in customer-facing roles. Be prepared to share specific examples of how you've successfully managed teams or improved customer satisfaction in previous positions.
✨Tip Number 3
Network with current or former employees of Waitrose. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.
✨Tip Number 4
Be ready to discuss your ideas for improving operational efficiency and customer experience. Showing that you can think critically about the business will set you apart from other candidates.
We think you need these skills to ace Supermarket Assistant, Team Leader Nights
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and skills required for the Team Leader Nights position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in retail and leadership roles. Use bullet points to make it easy to read and focus on achievements that demonstrate your ability to drive commercial success.
Write a Compelling Cover Letter: In your cover letter, express your passion for customer service and food, as well as your commitment to teamwork and leadership. Provide specific examples of how you've gone the extra mile in previous roles to enhance customer satisfaction.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer-facing role.
How to prepare for a job interview at Waitrose & Partners
✨Show Your Passion for Customer Service
As a Team Leader, your role revolves around providing exceptional service. Be prepared to share examples of how you've gone the extra mile for customers in previous roles, demonstrating your commitment to customer satisfaction.
✨Highlight Leadership Experience
Discuss any past experiences where you've led a team or managed tasks. Emphasise your ability to motivate others and ensure that everyone is working towards common goals, as this is crucial for the role.
✨Understand the Brand Values
Familiarise yourself with the John Lewis Partnership's values and mission. Be ready to explain how you align with these values and how you can contribute to creating a positive environment for both customers and Partners.
✨Prepare for Situational Questions
Expect questions that assess your problem-solving skills and ability to handle challenging situations. Think of specific scenarios from your past work experience where you successfully resolved issues or improved processes.
