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For Companies At a Glance
- Tasks: Lead a team to deliver exceptional customer service and manage shop operations efficiently.
- Company: Join the UK's largest employee-owned business, Waitrose.
- Benefits: Enjoy flexible working hours, competitive pay, and a supportive work environment.
- Why this job: Make a real impact on customer experiences while developing your leadership skills.
- Qualifications: Strong people skills and retail experience are essential.
- Other info: Be part of a diverse team that values kindness and respect.
The predicted salary is between 24000 - 36000 £ per year.
About the role
As a Team Leader within one of our Waitrose shops, you\’ll help our difference be felt by our customers on every visit, providing the Partner-led service and passion for food that our competitors can\’t compete with – passionate Partners serving food lovers. Your drive to go the extra mile to help both customers and Partners will make all the difference to the impression our customers have about the Waitrose brand and keep them returning again and again by earning their trust and loyalty for a lifetime. All the while helping to maximise on sales and profit.
Due to working time regulations, applicants must be 18 years or over to apply.
Key Responsibilities
The role will involve a variety of shop-keeping related tasks to keep things running efficiently and productively. Responsibilities include:
- Supporting the shop\’s management team with managerial tasks and working with all other areas of the shop to meet customer demand.
- Ensuring Partners are operating in a safe and legal manner.
- Fulfilling online customer orders ready for our drivers to deliver their shopping direct to their doors.
- Stock replenishment – ensuring our shelves remain as full as possible and products are in the right place at the right time for our customers.
- Working with the wider shop team to support when needed including; checkout support, managing Click & Collect orders, fulfilling on-demand customer orders and more.
- Being proactive in helping to drive the commercial performance for the shop, offering ideas for continuous improvement to the operation.
- Reducing wastage by following product due diligence and markdowns to those reaching their sell by dates.
- Maintaining a safe and tidy working environment with general shopkeeping tasks.
Essential skills/experience
You\’ll need:
- Good people and leadership skills.
- Good understanding of retail and how to maximise commercial success.
- Experience of working in a customer facing role.
- Good stakeholder management skills when working with third parties and the wider Partnership.
Desirable skills/experience
You may have:
- Duty Manager Training (Internal Partners only).
About The Partnership
We\’re the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We\’re not just employees, we\’re Partners, driven by our purpose to build a happier world. As we look to our future, there\’s never been a more exciting time to join us.
We\’re ruthlessly focused on being brilliant at retail. We continue to innovate, adapt and diversify. Never Knowingly Undersold on price, quality and service in John Lewis and passionately serving food-lovers in Waitrose.
As Partners we all share the responsibility of ownership and in its rewards. We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect.
We all own making the Partnership somewhere we belong. Embracing our differences and creating an environment where we\’re free to be ourselves and can THRIVE. Growing ourselves individually, and as a collective.
As Partners, we make all the difference. And, we all own it.
Important points to note
Some of our roles are subject to pre-employment vetting (which may include DBS checks for successful candidates). If required, you\’ll be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays. Any DBS checks required will be carried out by a third-party registered body and financial probity checks may also be required for some of our roles.
We occasionally close vacancies early in the event we receive a high volume of applications, and therefore, we recommend you apply early. If you require a reasonable adjustment due to a disability which means you may need longer to complete your application please contact us as soon as possible.
We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.
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Supermarket Assistant, Team Leader Nights employer: Waitrose & Partners
Contact Detail:
Waitrose & Partners Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supermarket Assistant, Team Leader Nights
✨Tip Number 1
Get to know the company culture! Before your interview, check out Waitrose's values and mission. This will help you connect with the team and show that you're genuinely interested in being a part of their community.
✨Tip Number 2
Practice your people skills! As a Team Leader, you'll need to demonstrate strong leadership and customer service abilities. Role-play common scenarios with friends or family to build your confidence and refine your approach.
✨Tip Number 3
Be ready to share your ideas! During the interview, think about how you can contribute to improving the shop's performance. Bring up any innovative ideas you have for enhancing customer experience or boosting sales.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining the Waitrose team. Don’t miss out on this opportunity!
We think you need these skills to ace Supermarket Assistant, Team Leader Nights
Some tips for your application 🫡
Show Your Passion for Food: When you're writing your application, let your love for food shine through! Mention any relevant experience or personal stories that highlight your enthusiasm for the culinary world. We want to see how you can bring that passion to our customers at Waitrose.
Highlight Your Leadership Skills: As a Team Leader, you'll need to showcase your ability to lead and inspire others. Share examples of how you've successfully managed teams or projects in the past. This will help us see how you can contribute to our Partner-led service.
Be Customer-Focused: Make sure to emphasise your customer-facing experience. Talk about how you've gone the extra mile for customers in previous roles. We value Partners who understand the importance of building trust and loyalty with our shoppers.
Apply Early Through Our Website: Don't wait around! We sometimes close vacancies early due to high application volumes. Make sure to submit your application through our website as soon as possible to secure your chance at joining our team!
How to prepare for a job interview at Waitrose & Partners
✨Know Your Stuff About Waitrose
Before the interview, do your homework on Waitrose and its values. Understand their commitment to customer service and how they differentiate themselves from competitors. This will show your passion for the brand and help you connect with the interviewers.
✨Showcase Your Leadership Skills
As a Team Leader, you'll need to demonstrate strong leadership abilities. Prepare examples of how you've successfully led a team or handled difficult situations in previous roles. Highlight your people skills and how you can motivate others to achieve their best.
✨Be Ready for Scenario Questions
Expect questions that ask how you'd handle specific situations, like managing stock levels or dealing with a dissatisfied customer. Think through potential scenarios beforehand and have clear, structured responses ready to showcase your problem-solving skills.
✨Emphasise Your Customer Focus
Since the role is all about providing excellent service, be prepared to discuss your experience in customer-facing roles. Share stories that illustrate your commitment to going the extra mile for customers and how you’ve built trust and loyalty in past positions.