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- Tasks: Lead and inspire your team to deliver exceptional customer service at Waitrose.
- Company: Join a renowned brand known for its quality and customer focus.
- Benefits: Enjoy flexible working hours, competitive pay, and a supportive work culture.
- Other info: Great opportunities for career growth and a positive work-life balance.
- Why this job: Make a real impact by shaping the customer experience and leading a passionate team.
- Qualifications: Experience in team leadership and a passion for retail is essential.
The predicted salary is between 30000 - 40000 £ per year.
About the role
As a Team Manager in one of our Waitrose shops, you'll influence and motivate your team and be a positive role model for delivering outstanding Partner-led, customer service that is distinctively Waitrose, passionate Partners serving food lovers. Your strong leadership and team working skills will make all the difference to your team and, ultimately, the impression our customers have about the Waitrose brand. Keeping them returning again and again by earning their trust and loyalty for a lifetime, whilst helping to maximise sales and profit. Due to the nature of this role, applicants must be 18 years or over to apply.
Key Responsibilities
- It is a fast-paced role and at times you’ll oversee the entire day-to-day operation of the shop.
- Using your commercial skills to maximise sales and profit while minimising wastage.
- Ensuring consistently high levels of availability and merchandising as well as delivering an efficient, legal, and secure store operation.
- Improving and maintaining customer satisfaction.
- Using your people skills to manage your team, from leading and inspiring to people-related tasks like organising holidays and managing absences.
- Create a supportive culture of care, belonging, pace and productivity.
- Engage and lead partners in delivering and embedding change consistently and effectively within your shop.
Essential skills/experience you'll need
- Experience of leading a team in a fast-paced, customer-focused environment.
- People management skills.
- Ability to demonstrate an innate passion for and understanding of retail.
- Resilience to support and plan your team's response to change.
- Ability to influence stakeholders.
Desirable skills/experience you may have
- Experience of supporting with the disciplinary and grievance process.
- Regulatory compliance management.
- Personal licence holder.
- Food hygiene Level 3.
Important points to note
- It’s important to note that some of our roles are subject to pre-employment vetting (which may include DBS checks for successful candidates).
- If required, you’ll be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays.
- Any DBS checks required will be carried out by a third-party registered body and financial probity checks may also be required for some of our roles.
- We occasionally close vacancies early in the event we receive a high volume of applications, and therefore, we recommend you apply early.
- If you require a reasonable adjustment due to a disability which means you may need longer to complete your application please contact us as soon as possible.
- We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.
Team Manager (Nights) in Northampton employer: Waitrose & Partners
Contact Detail:
Waitrose & Partners Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Manager (Nights) in Northampton
✨Tip Number 1
Get to know the company culture! Before your interview, spend some time researching Waitrose and its values. This will help you connect with the team during your chat and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your leadership stories! Think of specific examples where you've successfully led a team or handled a challenging situation. This will help you demonstrate your people management skills and resilience, which are key for the Team Manager role.
✨Tip Number 3
Be ready to discuss change! Since this role involves leading your team through changes, prepare to share how you've managed transitions in the past. Highlight your ability to influence and engage others, as this will resonate well with the hiring team.
✨Tip Number 4
Apply through our website! We recommend submitting your application directly on the StudySmarter site. It’s the best way to ensure your application gets noticed and shows your enthusiasm for the role right from the start.
We think you need these skills to ace Team Manager (Nights) in Northampton
Some tips for your application 🫡
Show Your Leadership Skills: Make sure to highlight your experience in leading teams, especially in fast-paced environments. We want to see how you've motivated others and created a positive atmosphere, so share specific examples that showcase your leadership style.
Be Customer-Focused: Since this role is all about delivering outstanding customer service, let us know how you've gone above and beyond for customers in the past. Share stories that demonstrate your passion for retail and your ability to keep customers coming back.
Tailor Your Application: Take the time to tailor your application to the job description. Use keywords from the listing to show that you understand what we're looking for. This will help your application stand out and show us you're genuinely interested in the role.
Apply Early!: We sometimes close vacancies early if we get a lot of applications, so don’t wait around! Apply through our website as soon as you can to ensure your application is considered. We’re excited to hear from you!
How to prepare for a job interview at Waitrose & Partners
✨Know Your Team Dynamics
Before the interview, think about how you would lead and motivate a team in a fast-paced environment. Be ready to share specific examples of how you've successfully managed a team, especially in challenging situations. This will show your understanding of people management and your ability to inspire others.
✨Showcase Your Customer Focus
Since customer service is key at Waitrose, prepare to discuss how you've improved customer satisfaction in previous roles. Bring along any metrics or feedback that highlight your success in creating a positive shopping experience. This will demonstrate your passion for retail and commitment to the brand.
✨Demonstrate Commercial Awareness
Brush up on your commercial skills and be ready to talk about how you can maximise sales while minimising waste. Think of examples where you've successfully implemented strategies that boosted profits or improved operational efficiency. This will show that you understand the business side of retail.
✨Prepare for Change Management Questions
Given the nature of the role, expect questions about managing change within your team. Prepare to discuss how you've led teams through transitions or changes in processes. Highlight your resilience and adaptability, as these traits are crucial for a Team Manager at Waitrose.