At a Glance
- Tasks: Lead and inspire your team to deliver exceptional customer service at Waitrose.
- Company: Join the renowned Waitrose brand known for its quality and customer focus.
- Benefits: Enjoy a night shift premium, competitive pay, and flexible working options.
- Other info: Great opportunities for career growth and development within a supportive team.
- Why this job: Make a real impact by shaping a positive team culture and enhancing customer loyalty.
- Qualifications: Proven leadership experience in a fast-paced retail environment is essential.
About The Role
As a Team Manager in one of our Waitrose shops, you'll influence and motivate your team and be a positive role model for delivering outstanding partner‑led customer service that is distinctively Waitrose.
Your strong leadership and teamwork skills will make all the difference to your team and the impression our customers have about the Waitrose brand, helping keep them returning and earning their trust and loyalty.
Must be 18 years or older.
In addition to contractual pay, any hours worked between 22:00‑06:00 will attract a night shift premium of £4.50 per hour, and this also applies to existing partners enrolled in Enhanced Hours Premium arrangements.
Key Responsibilities
- Using commercial skills to maximise sales and profit while minimising wastage.
- Ensuring consistently high levels of availability and merchandising, and delivering an efficient, legal, and secure store operation.
- Improving and maintaining customer satisfaction.
- Using people skills to manage the team, from leading and inspiring to organising holidays, managing absences, and holding performance conversations.
- Create a supportive culture of care, belonging, pace and productivity.
- Engage and lead partners in delivering and embedding change consistently and effectively within the shop.
Essential Skills/Experience You'll Need
- Experience leading a team with a proven track record in a fast‑paced, customer‑focused environment.
- Ability to build high‑performing teams, recognise talent, and hold regular, honest performance conversations.
- A passion for retail, understanding competitors and the economic factors impacting the partnership.
- Ability to assess workload realistically and adapt plans to ensure deadlines are hit and stakeholder relationships maintained.
- Ability to communicate with clarity and influence stakeholders at all levels.
Desirable Skills/Experience You May Have
- Experience with disciplinary & grievance processes.
- Hiring manager / recruitment experience.
- Food Hygiene Level 3.
- Personal licence holder.
- Experience in regulatory compliance management.
- Important Points to Note
Some roles are subject to pre‑employment vetting, which may include DBS checks and financial probity checks.
Roles may close early due to high application volume; apply early.
If you require a reasonable adjustment due to disability, contact us as soon as possible.
We support flexible working where possible.
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