At a Glance
- Tasks: Lead a team to deliver exceptional customer service and manage shop operations.
- Company: Join the Waitrose family, known for its passion for food and customer care.
- Benefits: Flexible working hours, competitive pay, and opportunities for career growth.
- Other info: Enjoy a supportive work environment with a focus on work-life balance.
- Why this job: Make a real impact on customer experiences while developing your leadership skills.
- Qualifications: Strong people skills and experience in retail or customer service.
The predicted salary is between 24000 - 30000 £ per year.
About the role
As a Team Leader within one of our Waitrose shops, you'll help our difference be felt by our customers on every visit, providing the Partner-led service and passion for food that our competitors can't compete with - passionate Partners serving food lovers. Your drive to go the extra mile to help both customers and Partners will make all the difference to the impression our customers have about the Waitrose brand and keep them returning again and again by earning their trust and loyalty for a lifetime, all the while helping to maximise on sales and profit.
Due to working time regulations, applicants must be 18 years or over to apply.
Key Responsibilities
- Supporting the shop's management team with managerial tasks and work with all other areas of the shop to meet customer demand.
- Ensuring Partners are operating in a safe and legal manner.
- Fulfilling online customer orders ready for our drivers to deliver their shopping direct to their doors.
- Stock replenishment - ensuring our shelves remain as full as possible and products are in the right place at the right time for our customers.
- Working with the wider shop team to support when needed including checkout support, managing Click & Collect orders, fulfilling on-demand customer orders and more.
- Being proactive in helping to drive the commercial performance for the shop, offering ideas for continuous improvement to the operation.
- Reducing wastage by following product due diligence and markdowns to those reaching their sell by dates.
- Maintaining a safe and tidy working environment with general shopkeeping tasks.
Essential skills/experience you'll need
- Good people and leadership skills.
- Good understanding of retail and how to maximise commercial success.
- Experience of working in a customer facing role.
- Good stakeholder management skills when working with third parties and the wider Partnership.
Desirable skills/experience you may have
- Duty Manager Training (Internal Partners only).
Important points to note
- It's important to note that some of our roles are subject to pre-employment vetting (which may include DBS checks for successful candidates). If required, you'll be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays.
- Any DBS checks required will be carried out by a third-party registered body and financial probity checks may also be required for some of our roles.
- We occasionally close vacancies early in the event we receive a high volume of applications, and therefore, we recommend you apply early.
- If you require a reasonable adjustment due to a disability which means you may need longer to complete your application please contact us as soon as possible.
- We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.
Supermarket Assistant, Team Leader Nights in London employer: Waitrose & Partners
At Waitrose, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values our Partners and their contributions. As a Team Leader, you'll enjoy opportunities for personal growth and development while working in a supportive environment that prioritises work-life balance and flexible hours. Join us in creating memorable experiences for our customers and be part of a team that is passionate about food and dedicated to excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Supermarket Assistant, Team Leader Nights in London
✨Tip Number 1
Get to know the company culture! Before your interview, check out Waitrose's values and mission. This way, you can show how your passion for food and customer service aligns with their brand during your chat.
✨Tip Number 2
Practice your leadership skills! Think of examples where you've led a team or helped others. Be ready to share these stories in your interview to demonstrate your ability to support the shop's management team.
✨Tip Number 3
Show off your customer service experience! Prepare to discuss how you've gone the extra mile for customers in the past. This will highlight your commitment to providing the Partner-led service that Waitrose prides itself on.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the Waitrose team and making a difference for customers.
We think you need these skills to ace Supermarket Assistant, Team Leader Nights in London
Some tips for your application 🫡
Show Your Passion for Food:When you're writing your application, let your love for food shine through! We want to see how you can bring that passion to our customers and make their shopping experience unforgettable.
Highlight Your Leadership Skills:As a Team Leader, you'll be guiding others, so make sure to showcase any leadership experience you have. Whether it's in retail or another field, we want to know how you've motivated and supported your team.
Be Customer-Focused:Remember, our customers are at the heart of everything we do. In your application, share examples of how you've gone the extra mile for customers in previous roles. This will show us you're the right fit for our team!
Apply Early Through Our Website:We sometimes close vacancies early due to high demand, so don’t wait around! Head over to our website and get your application in as soon as possible to avoid missing out on this fantastic opportunity.
How to prepare for a job interview at Waitrose & Partners
✨Know the Brand
Before your interview, take some time to really understand the Waitrose brand and what sets it apart from competitors. Familiarise yourself with their values, especially the emphasis on Partner-led service and passion for food. This will help you demonstrate your alignment with their mission during the interview.
✨Showcase Your Leadership Skills
As a Team Leader, you'll need to exhibit strong leadership qualities. Prepare examples from your past experiences where you've successfully led a team or managed a project. Highlight how you motivated others and contributed to a positive work environment, as this will resonate well with the interviewers.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle customer interactions. Think of situations where you had to deal with difficult customers or manage stock issues. Practising your responses will help you feel more confident and articulate during the interview.
✨Ask Thoughtful Questions
At the end of the interview, be ready to ask insightful questions about the role and the team. Inquire about the shop's goals for the upcoming year or how they measure success in customer satisfaction. This shows your genuine interest in the position and helps you gauge if it's the right fit for you.
