Supermarket Assistant, Customer Delivery Driver in London

Supermarket Assistant, Customer Delivery Driver in London

London Full-Time 22000 - 26000 £ / year (est.) No working from home possible
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At a Glance

  • Tasks: Deliver quality Waitrose produce and support the shop team with daily tasks.
  • Company: Join the largest employee-owned business in the UK, home of John Lewis and Waitrose.
  • Benefits: Enjoy flexible working hours, a supportive environment, and a sense of ownership.
  • Other info: Opportunities for growth and a culture that embraces diversity and kindness.
  • Why this job: Be a vital part of a friendly team while making customers' days brighter.
  • Qualifications: Must be 18+, hold a valid driving licence, and have great customer service skills.

The predicted salary is between 22000 - 26000 £ per year.

About the role As one of our Customer Delivery Drivers, you’ll be bringing the unique blend of quality Waitrose produce and Partner-led service right to our customers’ doors.

When you're not out on the road, you'll be back at the shop supporting the team with daily tasks like stock replenishment and housekeeping.

Contributing to the efficient and productive running of the shop in a friendly and welcoming team.

Due to its nature, you need to be 18-years or older to work in this role.

Key Responsibilities

  • You'll typically start your day in store and you'll be responsible for:
  • Checking your delivery routes for the day.
  • Loading and preparing your van for deliveries, ensuring all orders are together and can be efficiently delivered direct to customers.
  • Ensuring all of the appropriate vehicle safety checks are complete on your van, maintaining full road compliance and health and safety.
  • Being an ambassador for the Waitrose brand while on the road with great customer service as your number one priority.
  • Helping customers with their shopping and building a rapport with them based on trust and service.
  • Supporting the wider shop team when required with general shopkeeping tasks.

Essential skills/experience you'll need

  • Full valid B-Category UK manual driving licence with no more than 6-points.
  • Great customer service skills.
  • Able to cope with the physical requirements of the role (e. g. lifting of crates, walking up staircases, moving cages).

Desirable skills/experience you may have

  • Previous experience in a driving role and a knowledge of chilled vehicles would be welcomed, however, we'll give you all of the training your need to perform at your best, everyday.
  • About The Partnership

We’re the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose.

We’re not just employees, we’re Partners, driven by our purpose to build a happier world.

As we look to our future, there’s never been a more exciting time to join us.

We’re ruthlessly focused on being brilliant at retail.

We continue to innovate, adapt and diversify.

Never Knowingly Undersold on price, quality and service in John Lewis and passionately serving food-lovers in Waitrose.

As Partners we all share the responsibility of ownership and in its rewards.

We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect.

We all own making the Partnership somewhere we belong.

Embracing our differences and creating an environment where we’re free to be ourselves and can THRIVE.

Growing ourselves individually, and as a collective.

As Partners, we make all the difference. And, we all own it.

Important points to note

It’s important to note that some of our roles are subject to pre-employment vetting (which may include DBS checks for successful candidates).

If required, you’ll be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays.

Any DBS checks required will be carried out by a third-party registered body and financial probity checks may also be required for some of our roles.

We occasionally close vacancies early in the event we receive a high volume of applications, and therefore, we recommend you apply early.

If you require a reasonable adjustment due to a disability which means you may need longer to complete your application please contact us as soon as possible.

We want all of our Partners to have a good work-life balance and we support flexible working.

This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible.

Please discuss this further with the hiring manager during your interview.

Supermarket Assistant, Customer Delivery Driver in London employer: Waitrose & Partners

Waitrose & Partners in Harlow is an excellent employer, offering a vibrant work culture that prioritises customer satisfaction and teamwork. Employees benefit from comprehensive training, opportunities for career advancement, and a commitment to work-life balance, making it a rewarding place to grow your career in the retail sector.

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Contact Details:

Waitrose & Partners Recruitment Team

StudySmarter Expert Advice🤫

We think this is how you could land Supermarket Assistant, Customer Delivery Driver in London

Get to Know the Company Culture

Before jumping into applications, it’s super helpful to understand the vibe at Waitrose & Partners. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.

Join Customer Support Communities

Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Waitrose & Partners before they even post them.

Attend Job Fairs or Networking Events

Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!

Show Off Your Skills with Customer Interactions

In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!

We think you need these skills to ace Supermarket Assistant, Customer Delivery Driver in London

Communication Skills
Attention to Detail
Problem-Solving Skills
Adaptability
Time Management
Teamwork
Customer Service Skills

Some tips for your application 🫡

Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.

Tailor Your Cover Letter to Waitrose & Partners:Your cover letter is your chance to shine! Tell us why you want to work at Waitrose & Partners specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!

Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!

Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Waitrose & Partners!

How to prepare for a job interview at Waitrose & Partners

Show Off Your People Skills

In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!

Know the Tools of the Trade

Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!

Show Genuine Enthusiasm

As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!

Practice Common Scenarios

Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.