At a Glance
- Tasks: Assist customers at the meat and fish counters, ensuring top-notch presentation and hygiene.
- Company: Join Waitrose & Partners, the UK's largest employee-owned business.
- Benefits: Enjoy flexible working hours, a supportive team, and opportunities for growth.
- Other info: Be part of a diverse team committed to ethical sourcing and sustainability.
- Why this job: Share your passion for food while helping customers make informed choices.
- Qualifications: Great communication skills and a love for outstanding customer service.
About the role
As a Supermarket Assistant (Specialist Meat & Fish) working on our service counters, you\'ll have the perfect opportunity to bring our ethos and values to life for our customers. Demonstrating your knowledge and passion for food while feeling proud of how it is ethically sourced, you\'ll be playing an active role in helping our customers feel GOOD about their food and recommending recipes for them to try. You\'ll use your enthusiasm and friendliness to build lasting relationships with your customers. You\'ll make all the difference to the impression they have about the Waitrose brand and keep them returning again and again by earning their trust and loyalty for a lifetime. All the while helping to maximise on sales and profit.
Key Responsibilities
- You’ll take responsibility for your own food counter ensuring the highest presentation and hygiene standards at all time.
- Stay on top of stock levels, ensuring the products are customers love are there when needed.
- Take great care while working with open food and ensure all due diligence and health & safety protocols are followed. Helping to reduce food wastage.
- Maintain your knowledge of new products and have a good understanding of Waitrose\'s food values (e.g. animal welfare).
- Support the wider shop team when required with general shopkeeping tasks which include: stock replenishment, fulfilling online customer orders, helping to reduce waste, checkout support, managing Click & Collect orders, fulfilling on-demand customer orders and more.
Essential skills/experience you\'ll need
- Communication skills - to enable you to work effectively as part of a team and with our customers.
- Outstanding customer service and a passion for food.
- Excellent knowledge of your specialist area.
- Ability to Coach and mentor Partners on your specialist area.
Desirable skills/experience you may have
- Commercial Awareness - keeping up to date with market trends and product launches in your specialist area.
- IT literacy skills.
- Selling skills.
About The Partnership
We\'re the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We\'re not just employees, we\'re Partners, driven by our purpose to build a happier world. As we look to our future, there\'s never been a more exciting time to join us.
We\'re ruthlessly focused on being brilliant at retail. We continue to innovate, adapt and diversify. Never Knowingly Undersold on price, quality and service in John Lewis and passionately serving food-lovers in Waitrose.
As Partners we all share the responsibility of ownership and in its rewards. We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect.
We all own making the Partnership somewhere we belong. Embracing our differences and creating an environment where we\'re free to be ourselves and can THRIVE. Growing ourselves individually, and as a collective.
As Partners, we make all the difference. And, we all own it.
Important points to note:
It\'s important to note that some of our roles are subject to pre-employment vetting (which may include DBS checks for successful candidates). If required, you\'ll be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays. Any DBS checks required will be carried out by a third-party registered body and financial probity checks may also be required for some of our roles.
We occasionally close vacancies early in the event we receive a high volume of applications, and therefore, we recommend you apply early. If you require a reasonable adjustment due to a disability which means you may need longer to complete your application please contact us as soon as possible.
We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.
Hospitality, Supermarket Assistant in Pennington employer: Waitrose & Partners
At Waitrose & Partners, we pride ourselves on being the largest employee-owned business in the UK, fostering a work culture that values collaboration, ethical sourcing, and outstanding customer service. As a Supermarket Assistant, you'll not only enjoy flexible working arrangements but also have ample opportunities for personal growth and development within a supportive team environment. Join us to be part of a purpose-driven partnership that prioritises your well-being and career progression while making a positive impact on our customers' lives.
StudySmarter Expert Advice🤫
We think this is how you could land Hospitality, Supermarket Assistant in Pennington
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Waitrose & Partners. Understand their values and what makes them tick. This way, you can show off your enthusiasm for their ethos and how you can contribute to their mission.
✨Tip Number 2
Practice your customer service skills! Since this role is all about helping customers feel good about their food, think of examples from your past experiences where you've gone above and beyond for a customer. Be ready to share these stories during your chat with them.
✨Tip Number 3
Show off your passion for food! Whether it’s discussing your favourite recipes or sharing your knowledge about ethically sourced products, let your love for food shine through. This will help you connect with the team and show that you’re the right fit for the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us. So, get your application in and let’s get the ball rolling!
We think you need these skills to ace Hospitality, Supermarket Assistant in Pennington
Some tips for your application 🫡
Show Your Passion for Food:When writing your application, let your love for food shine through! Mention any relevant experience or knowledge you have about meat and fish, and how you can share that with customers. We want to see your enthusiasm!
Highlight Your Customer Service Skills:Make sure to emphasise your outstanding customer service skills in your application. Share examples of how you've built relationships with customers in the past. Remember, we’re all about making our customers feel good about their food!
Be Detail-Oriented:Since you'll be responsible for maintaining hygiene and presentation standards, it’s important to showcase your attention to detail. Talk about any experiences where you’ve had to follow strict protocols or maintain high standards.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re serious about joining our team at Waitrose & Partners.
How to prepare for a job interview at Waitrose & Partners
✨Know Your Products
Before the interview, brush up on your knowledge of meat and fish products. Familiarise yourself with Waitrose's food values, especially around ethical sourcing and animal welfare. This will show your passion for food and help you connect with the interviewers.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided outstanding customer service in the past. Think about times when you went above and beyond to help a customer or resolved a tricky situation. This will demonstrate your ability to build lasting relationships with customers.
✨Demonstrate Team Spirit
Since teamwork is crucial in this role, be ready to discuss how you’ve collaborated with others in previous jobs. Share specific instances where you supported your team or mentored colleagues, highlighting your communication skills and ability to work effectively as part of a group.
✨Stay Updated on Market Trends
Research current trends in the supermarket and food industry, particularly in your specialist area. Being able to discuss new product launches or market shifts during your interview will show that you're commercially aware and genuinely interested in the role.
