Team Manager (Nights) in High Wycombe

About The Role

As a Team Manager in one of our Waitrose shops, you will influence and motivate your team and be a positive role model for delivering outstanding partner-led, customer service that is distinctly Waitrose. Your strong leadership and team-working skills will make the difference to your team and, ultimately, the impression our customers have about the Waitrose brand. By earning their trust and loyalty for a lifetime, you help maximise sales and profit.

Eligibility

Due to the nature of this role, applicants must be 18 years or over to apply.

Compensation

In addition to your contractual pay, any hours worked between 22:00 – 06:00 will attract a Night Shift Premium of £4.50 per hour. This also applies to existing partners enrolled in Enhanced Hours Premium arrangements.

Key Responsibilities

• Use commercial skills to maximise sales and profit while minimising wastage.
• Ensure consistently high levels of availability and merchandising while delivering an efficient, legal, and secure store operation.
• Improve and maintain customer satisfaction.
• Use people skills to manage your team, from leading and inspiring to organising holidays and managing absences.
• Create a supportive culture of care, belonging, pace and productivity.
• Engage and lead partners in delivering and embedding change consistently and effectively within your shop.

Essential Skills/Experience

• Experience of leading a team in a fast-paced, customer-focused environment.
• People Management skills.
• A passion for and understanding of retail.
• Resilience to support and plan your team’s response to change.
• Ability to influence stakeholders.
• Advanced communication skills.

Desirable Skills/Experience

• Experience supporting the disciplinary and grievance process.
• Regulatory compliance management.
• Personal licence holder.
• Food hygiene Level 3.

About the Partnership

We’re the largest employee-owned business in the UK and the home of our cherished brands, John Lewis and Waitrose. We’re not just employees; we’re Partners, driven by our purpose to build a happier world. As we look to our future, there’s never been a more exciting time to join us. We’re ruthlessly focused on being brilliant at retail, continually innovating, adapting, and diversifying. We strive to be never knowingly under-sold on price, quality, and service in John Lewis and passionately serving food-lovers in Waitrose. As Partners, we share the responsibility of ownership and its rewards. We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect. We embrace our differences and create an environment where we’re free to be ourselves and can thrive.

Important Points to Note

Some roles are subject to pre-employment vetting, which may include DBS checks and, where required, financial probity checks. You’ll be notified and provided with information during the recruitment process. We encourage you to complete vetting documents promptly to avoid delays. We occasionally close vacancies early if we receive a high volume of applications, so we recommend applying early. If you require a reasonable adjustment due to a disability, which means you may need more time to complete your application, please contact us as soon as possible. We want all of our Partners to have a good work-life balance and support flexible working, which might mean flexible or compressed hours, job sharing, or shorter-hour contracts where possible. Discuss this further with the hiring manager during your interview.