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For Companies At a Glance
- Tasks: Lead and inspire your team to deliver exceptional customer service at Waitrose.
- Company: Join the UK's largest employee-owned business, Waitrose & Partners.
- Benefits: Enjoy competitive pay, evening and night premiums, and flexible working options.
- Why this job: Make a real impact in a supportive environment while building a career in retail.
- Qualifications: Experience in team leadership and a passion for customer service.
- Other info: Be part of a culture that values kindness, respect, and personal growth.
The predicted salary is between 36000 - 60000 ÂŁ per year.
As a Team Manager in one of our Waitrose shops, you’ll influence and motivate your team and be a positive role model for delivering outstanding partner‑led customer service that is distinctively Waitrose and passionate about serving food lovers. Your strong leadership and team‑working skills will make the difference to your team and the impression our customers have about the Waitrose brand, keeping them returning again and again by earning their trust and loyalty for a lifetime while helping to maximise sales and profit.
Key Responsibilities
- Using your commercial skills to maximise sales and profit while minimising wastage.
- Ensuring consistently high levels of availability and merchandising as well as delivering an efficient, legal, and secure store operation.
- Improving and maintaining customer satisfaction.
- Using your people skills to manage your team, from leading and inspiring to people‑related tasks like organising holidays and managing absences.
- Create a supportive culture of care, belonging, pace and productivity.
- Engage and lead partners in delivering and embedding change consistently and effectively within your shop.
Essential Skills and Experience
- Experience of leading a team in a fast‑paced, customer‑focused environment.
- People Management skills.
- Able to demonstrate an innate passion for and understanding of retail.
- Resilience to support and plan your team’s response to change.
- Ability to influence stakeholders.
- Advanced communication skills.
Desirable Skills and Experience
- Experience of supporting with the Disciplinary and Grievance process.
- Regulatory Compliance Management.
- Personal Licence Holder.
- Food Hygiene Level 3.
About The Partnership
We’re the largest employee‑owned business in the UK and the home of our cherished brands, John Lewis and Waitrose. We’re not just employees, we’re Partners, driven by our purpose to build a happier world. As we look to our future, there’s never been a more exciting time to join us. We’re ruthlessly focused on being brilliant at retail. We continue to innovate, adapt and diversify, never knowingly undersold on price, quality and service in John Lewis and passionately serving food‑lovers in Waitrose.
As Partners we all share the responsibility of ownership and the rewards. We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect. We all own making the Partnership somewhere we belong, embracing our differences, creating an environment where we’re free to be ourselves and can THRIVE. Growing ourselves individually, and as a collective.
Important Points to Note
It’s important to note that some of our roles are subject to pre‑employment vetting (which may include DBS checks for successful candidates). If required, you’ll be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays. Any DBS checks required will be carried out by a third‑party registered body and financial probity checks may also be required for some of our roles.
We occasionally close vacancies early in the event we receive a high volume of applications, so we recommend you apply early. If you require a reasonable adjustment due to a disability which means you may need longer to complete your application please contact us as soon as possible.
We want all of our Partners to have a good work‑life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.
Team Manager Twilight in Harlow employer: Waitrose & Partners
Contact Detail:
Waitrose & Partners Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Manager Twilight in Harlow
✨Tip Number 1
Get to know the company culture! Before your interview, spend some time researching Waitrose & Partners. Understand their values and how they treat their customers and employees. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your leadership stories! Think of specific examples where you've successfully led a team or handled a challenging situation. Be ready to share these during your interview to demonstrate your people management skills and resilience.
✨Tip Number 3
Show your passion for retail! When discussing your experience, highlight your love for customer service and how you’ve gone above and beyond to create a positive shopping experience. This will resonate well with the Waitrose ethos of outstanding partner-led service.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and serious about joining the Waitrose family. Don’t wait too long, as roles can close quickly!
We think you need these skills to ace Team Manager Twilight in Harlow
Some tips for your application 🫡
Show Your Passion for Retail: When you're writing your application, let your love for retail shine through! We want to see how you connect with customers and how you can bring that passion to the Waitrose brand.
Highlight Your Leadership Skills: As a Team Manager, your ability to lead and inspire is key. Make sure to share examples of how you've successfully managed a team in a fast-paced environment. We love hearing about your experiences!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to spot. This helps us get a quick understanding of what you bring to the table.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at Waitrose & Partners
✨Know Your Stuff
Before the interview, make sure you understand Waitrose's values and what makes their customer service stand out. Familiarise yourself with their approach to food and retail, as well as any recent news about the company. This will show your genuine interest and help you connect with the interviewers.
✨Showcase Your Leadership Skills
As a Team Manager, you'll need to demonstrate strong leadership abilities. Prepare examples from your past experiences where you've successfully led a team, resolved conflicts, or motivated others. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly.
✨Emphasise People Management
Highlight your people management skills by discussing how you've created a supportive culture in previous roles. Talk about how you handle team dynamics, manage absences, and ensure everyone feels valued. This aligns perfectly with Waitrose's focus on care and belonging.
✨Prepare Questions
Interviews are a two-way street, so come prepared with thoughtful questions. Ask about the team culture, how they handle change, or what success looks like for a Team Manager at Waitrose. This shows you're engaged and serious about the role, plus it gives you valuable insights into the company.
