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- Tasks: Lead and inspire your team to deliver exceptional customer service at Waitrose.
- Company: Join the UK's largest employee-owned business, Waitrose & Partners.
- Benefits: Enjoy competitive pay, evening and night premiums, and flexible working options.
- Why this job: Make a real impact in a supportive environment while growing your leadership skills.
- Qualifications: Experience in team leadership and a passion for retail are essential.
- Other info: Be part of a culture that values kindness, respect, and personal growth.
The predicted salary is between 36000 - 60000 £ per year.
As a Team Manager in one of our Waitrose shops, you'll influence and motivate your team and be a positive role model for delivering outstanding partner-led customer service that is distinctively Waitrose and passionate about serving food lovers. Your strong leadership and team-working skills will make the difference to your team and the impression our customers have about the Waitrose brand, keeping them returning again and again by earning their trust and loyalty for a lifetime while helping to maximise sales and profit.
Hourly Premiums (Effective 5th October 2025)
In addition to your contractual pay, any time worked between 18:00 – 22:00 will attract an Evening Premium at a rate of £3.50 per hour and any time worked between 22:00 – 06:00 will attract a Night Premium at a rate of £4.50 per hour. This will also apply to existing Partners who have enrolled onto Enhanced Hours Premium arrangements.
Key Responsibilities
- Using your commercial skills to maximise sales and profit while minimising wastage.
- Ensuring consistently high levels of availability and merchandising as well as delivering an efficient, legal, and secure store operation.
- Improving and maintaining customer satisfaction.
- Using your people skills to manage your team, from leading and inspiring to people-related tasks like organising holidays and managing absences.
- Create a supportive culture of care, belonging, pace and productivity.
- Engage and lead partners in delivering and embedding change consistently and effectively within your shop.
Essential Skills and Experience
- Experience of leading a team in a fast-paced, customer-focused environment.
- People Management skills.
- Able to demonstrate an innate passion for and understanding of retail.
- Resilience to support and plan your team's response to change.
- Ability to influence stakeholders.
- Advanced communication skills.
Desirable Skills and Experience
- Experience of supporting with the Disciplinary and Grievance process.
- Regulatory Compliance Management.
- Personal Licence Holder.
- Food Hygiene Level 3.
About The Partnership
We're the largest employee-owned business in the UK and the home of our cherished brands, John Lewis and Waitrose. We're not just employees, we're Partners, driven by our purpose to build a happier world. As we look to our future, there's never been a more exciting time to join us. We're ruthlessly focused on being brilliant at retail. We continue to innovate, adapt and diversify, never knowingly undersold on price, quality and service in John Lewis and passionately serving food-lovers in Waitrose.
As Partners we all share the responsibility of ownership and the rewards. We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect. We all own making the Partnership somewhere we belong, embracing our differences, creating an environment where we're free to be ourselves and can THRIVE. Growing ourselves individually, and as a collective.
Important Points to Note
It's important to note that some of our roles are subject to pre-employment vetting (which may include DBS checks for successful candidates). If required, you'll be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays. Any DBS checks required will be carried out by a third-party registered body and financial probity checks may also be required for some of our roles.
We occasionally close vacancies early in the event we receive a high volume of applications, so we recommend you apply early. If you require a reasonable adjustment due to a disability which means you may need longer to complete your application please contact us as soon as possible.
We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.
Team Manager Twilight in Harlow employer: Waitrose & Partners
Contact Detail:
Waitrose & Partners Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Manager Twilight in Harlow
✨Tip Number 1
Get to know the company culture! Before your interview, spend some time researching Waitrose & Partners. Understand their values and how they treat their customers and employees. This will help you align your answers with what they’re looking for.
✨Tip Number 2
Show off your leadership skills! Think of examples from your past experiences where you’ve successfully led a team or managed a project. Be ready to discuss how you motivated your team and handled challenges, as this is key for the Team Manager role.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family. This will help you get comfortable with common interview questions and refine your responses. Plus, it’s a great way to boost your confidence before the big day!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows your enthusiasm for the role and keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Team Manager Twilight in Harlow
Some tips for your application 🫡
Show Your Leadership Skills: As a Team Manager, your leadership skills are key! Make sure to highlight any experience you have in leading teams, especially in fast-paced environments. We want to see how you've inspired and motivated others!
Be Customer-Focused: Remember, it's all about the customers! Share examples of how you've improved customer satisfaction in previous roles. We love seeing candidates who are passionate about delivering outstanding service.
Tailor Your Application: Don’t just send a generic application! Tailor your CV and cover letter to reflect the specific skills and experiences mentioned in the job description. This shows us that you’re genuinely interested in the role at Waitrose.
Apply Early!: We sometimes close vacancies early if we get a lot of applications, so don’t wait around! Head over to our website and apply as soon as you can to make sure your application gets seen.
How to prepare for a job interview at Waitrose & Partners
✨Know Your Stuff
Before the interview, make sure you understand Waitrose's values and what it means to be a Partner. Familiarise yourself with their commitment to customer service and how your leadership can enhance that experience.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in a fast-paced environment. Highlight specific situations where you motivated your team or improved customer satisfaction, as these are key aspects of the Team Manager role.
✨Be Ready for Change
Demonstrate your resilience and adaptability by discussing times when you've managed change effectively. This could involve leading your team through new processes or adapting to unexpected challenges in the workplace.
✨Engage with the Interviewers
Remember, interviews are a two-way street! Prepare thoughtful questions about the team culture and how you can contribute to creating a supportive environment. This shows your genuine interest in the role and the company.
