At a Glance
- Tasks: Lead and inspire your team to deliver exceptional customer service in a fast-paced environment.
- Company: Join the renowned Waitrose brand known for its passionate partners and quality service.
- Benefits: Enjoy a competitive salary, night shift premium, and flexible working options.
- Other info: Great career growth opportunities and a supportive work culture await you.
- Why this job: Make a real impact by shaping customer experiences and leading a dynamic team.
- Qualifications: Experience in team leadership and a passion for retail are essential.
The predicted salary is between 30000 - 40000 £ per year.
About the role
As a Team Manager in one of our Waitrose shops, you'll influence and motivate your team and be a positive role model for delivering outstanding partner‑led customer service that is distinctively Waitrose, passionate partners serving food lovers. Your strong leadership and team‑working skills will make all the difference to your team and, ultimately, the impression our customers have about the Waitrose brand. Keeping them returning again and again by earning their trust and loyalty for a lifetime, whilst helping to maximise sales and profit.
Due to the nature of this role, applicants must be 18 years or over to apply. In addition to your contractual pay, any hours worked between 22:00 - 06:00 will attract Night Shift Premium at a rate of £4.50 per hour. This will also apply to existing partners who have enrolled onto Enhanced Hours Premium arrangements.
Key Responsibilities
- It's fast paced and at times you'll oversee the entire day‑to‑day operation of the shop.
- Using your commercial skills to maximise sales and profit while minimising wastage.
- Ensuring consistently high levels of availability and merchandising as well as delivering an efficient, legal, and secure store operation.
- Improving and maintaining customer satisfaction.
- Using your people skills to manage your team, from leading and inspiring to people related tasks like organising holidays and managing absences.
- Create a supportive culture of care, belonging, pace and productivity.
- Engage and lead partners in delivering and embedding change consistently and effectively within your shop.
Essential skills/experience you'll need
- Experience of leading a team in a fast‑paced, customer focused environment.
- People Management skills.
- Able to demonstrate an innate passion for and understanding of retail.
- Resilience to support and plan your team's response to change.
- Ability to influence stakeholders.
- Advanced communication skills.
Desirable skills/experience you may have
- Experience of supporting with the Disciplinary and Grievance process.
- Regulatory Compliance Management.
- Personal Licence Holder.
- Food Hygiene Level 3.
Additional information
It's important to note that some of our roles are subject to pre‑employment vetting (which may include DBS checks for successful candidates). If required, you'll be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays. Any DBS checks required will be carried out by a third‑party registered body and financial probity checks may also be required for some of our roles.
We occasionally close vacancies early in the event we receive a high volume of applications, and therefore, we recommend you apply early. If you require a reasonable adjustment due to a disability which means you may need longer to complete your application please contact us as soon as possible.
We want all of our partners to have a good work‑life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.
Team Manager (Nights) in Edinburgh employer: Waitrose & Partners
At Waitrose, we pride ourselves on being an exceptional employer, offering a supportive work culture that values teamwork and individual contributions. As a Team Manager, you'll benefit from competitive pay, including a Night Shift Premium, and have access to flexible working arrangements that promote a healthy work-life balance. With opportunities for personal and professional growth, you will play a vital role in shaping the customer experience while leading a passionate team dedicated to delivering outstanding service.
StudySmarter Expert Advice🤫
We think this is how you could land Team Manager (Nights) in Edinburgh
✨Tip Number 1
Get to know the company culture! Before your interview, spend some time browsing Waitrose's website and social media. Understanding their values and what makes them tick will help you connect with the team during your chat.
✨Tip Number 2
Practice your leadership stories! Think of specific examples where you've led a team or handled a tough situation. We want to hear how you inspired others and made a difference—this is your chance to shine!
✨Tip Number 3
Show off your people skills! During the interview, be sure to highlight how you’ve built relationships and managed conflicts in the past. Remember, it’s all about creating that supportive culture of care and belonging.
✨Tip Number 4
Don’t forget to ask questions! Prepare a few thoughtful questions about the role and the team. This shows you’re genuinely interested and helps you figure out if this is the right fit for you. And hey, apply through our website for a smoother process!
We think you need these skills to ace Team Manager (Nights) in Edinburgh
Some tips for your application 🫡
Show Your Leadership Skills:In your application, make sure to highlight your experience in leading teams. We want to see how you've motivated others and created a positive environment, especially in fast-paced settings like retail.
Be Customer-Focused:Since this role is all about delivering outstanding customer service, share examples of how you've improved customer satisfaction in previous roles. We love hearing about your passion for serving food lovers!
Tailor Your Application:Take the time to tailor your CV and cover letter to match the job description. Use keywords from the listing to show us you understand what we're looking for and how you fit the bill.
Apply Early!:We sometimes close vacancies early if we get a lot of applications, so don’t wait around! Head over to our website and submit your application as soon as you can to avoid missing out.
How to prepare for a job interview at Waitrose & Partners
✨Know the Brand Inside Out
Before your interview, make sure you understand what makes Waitrose unique. Familiarise yourself with their values, customer service approach, and any recent news about the brand. This will help you demonstrate your passion for the company and how you can contribute to its success.
✨Showcase Your Leadership Skills
As a Team Manager, you'll need to lead and inspire your team. Prepare examples from your past experiences where you've successfully managed a team in a fast-paced environment. Highlight how you motivated your team and improved customer satisfaction, as this will resonate well with the interviewers.
✨Prepare for People Management Questions
Expect questions about handling team dynamics, such as managing absences or resolving conflicts. Think of specific scenarios where you've navigated these challenges effectively. This will show that you're not only capable of leading but also caring for your team's wellbeing.
✨Demonstrate Your Commercial Acumen
Since maximising sales and minimising wastage are key responsibilities, be ready to discuss your understanding of retail operations. Bring up any relevant experience you have with sales strategies or inventory management, and how you can apply that knowledge to benefit Waitrose.
