At a Glance
- Tasks: Deliver quality Waitrose products and support shop tasks with a friendly team.
- Company: Join the UK's largest employee-owned business, dedicated to quality and service.
- Benefits: Enjoy flexible working hours and a supportive work-life balance.
- Other info: Apply quickly as roles may close early due to high demand.
- Why this job: Be part of a passionate team making a difference in customers' lives.
- Qualifications: Must be 18+, hold a valid driving licence, and have great customer service skills.
The predicted salary is between 24000 - 36000 £ per year.
About the role
As one of our Customer Delivery Drivers, you'll be bringing the unique blend of quality Waitrose produce and Partner‑led service right to our customers' doors. Actively playing out our ethos – passionate Partners serving food lovers. When you're not out on the road, you'll be back at the shop supporting the team with daily tasks like stock replenishment and housekeeping, contributing to the efficient and productive running of the shop in a friendly and welcoming team. Due to its nature, you need to be 18‑years or older to work in this role.
Key Responsibilities
- Checking your delivery routes for the day.
- Loading and preparing your van for deliveries, ensuring all orders are together and can be efficiently delivered directly to customers.
- Ensuring all of the appropriate vehicle safety checks are complete on your van, maintaining full road compliance, health and safety.
- Being an ambassador for the Waitrose brand while on the road with great customer service as your number one priority.
- Helping customers with their shopping and building a rapport with them based on trust and service.
- Supporting the wider shop team when required with general shopkeeping tasks.
Essential skills/experience you'll need
- Full valid B‑Category UK manual driving licence with no more than 6 points.
- Great customer service skills.
- Time management skills.
- Able to cope with the physical requirements of the role (e.g., lifting of crates, moving cages).
- Comfortable working independently with the ability to be self‑motivated and adaptable.
- IT literate.
Desirable skills/experience you may have
- Previous experience in a driving role and a knowledge of chilled vehicles would be welcomed.
Important points to note
It's important to note that some of our roles are subject to pre‑employment vetting (which may include DBS checks for successful candidates). If required, you'll be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays. Any DBS checks required will be carried out by a third‑party registered body and financial probity checks may also be required for some of our roles.
We occasionally close vacancies early in the event we receive a high volume of applications, and therefore, we recommend you apply early. If you require a reasonable adjustment due to a disability which means you may need longer to complete your application, please contact us as soon as possible.
We want all of our Partners to have a good work‑life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter‑hour contracts, where possible. Please discuss this further with the hiring manager during your interview.
Customer Delivery Driver, Supermarket Assistant in Cheltenham employer: Waitrose & Partners
At Waitrose & Partners, we pride ourselves on being the largest employee-owned business in the UK, where every Partner plays a vital role in delivering exceptional service and quality products to our customers. Our inclusive work culture fosters personal growth and development, offering flexible working arrangements to ensure a healthy work-life balance. Join us in Cirencester, where you can thrive in a supportive environment that values kindness, respect, and collaboration.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Delivery Driver, Supermarket Assistant in Cheltenham
✨Tip Number 1
Familiarise yourself with the Waitrose brand and its values. Understanding their commitment to quality and customer service will help you align your approach during interviews and demonstrate that you're a good fit for their team.
✨Tip Number 2
Brush up on your driving skills and ensure your B-Category UK manual driving licence is in order. Being confident behind the wheel and knowing the local area can give you an edge when discussing your suitability for the role.
✨Tip Number 3
Prepare to showcase your customer service skills. Think of examples from past experiences where you've gone above and beyond for customers, as this will resonate well with Waitrose's ethos of providing exceptional service.
✨Tip Number 4
Be ready to discuss your time management abilities. As a delivery driver, you'll need to manage your schedule effectively, so come prepared with examples of how you've successfully handled multiple tasks or tight deadlines in previous roles.
We think you need these skills to ace Customer Delivery Driver, Supermarket Assistant in Cheltenham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience, especially in customer service and driving roles. Emphasise skills like time management and adaptability, which are crucial for this position.
Craft a Strong Cover Letter:In your cover letter, express your passion for customer service and your understanding of Waitrose's values. Mention any previous experience that aligns with the responsibilities of a Customer Delivery Driver.
Highlight Relevant Skills:Clearly outline your full valid B-Category UK manual driving licence and any previous driving experience. Also, mention your ability to handle physical tasks, as this role requires lifting and moving items.
Show Enthusiasm for the Brand:Demonstrate your knowledge of Waitrose & Partners and their commitment to quality and service. This will show that you are not just looking for any job, but are genuinely interested in being part of their team.
How to prepare for a job interview at Waitrose & Partners
✨Know the Company Values
Before your interview, take some time to research Waitrose & Partners and understand their core values. They pride themselves on quality service and community, so be prepared to discuss how you can embody these values in your role as a Customer Delivery Driver.
✨Demonstrate Your Customer Service Skills
As a Customer Delivery Driver, excellent customer service is key. Think of examples from your past experiences where you provided outstanding service or resolved issues for customers. Be ready to share these stories during your interview.
✨Showcase Your Time Management Abilities
This role requires effective time management, especially when planning delivery routes. Prepare to discuss how you prioritise tasks and manage your time efficiently, perhaps by sharing specific instances where you successfully handled multiple responsibilities.
✨Be Ready for Practical Questions
Expect questions that assess your driving experience and knowledge of vehicle safety checks. Brush up on relevant regulations and be prepared to explain how you ensure compliance and safety while on the road.
