At a Glance
- Tasks: Deliver quality Waitrose produce to customers' doors with excellent service.
- Company: Join the UK's largest employee-owned business, Waitrose.
- Benefits: Flexible working hours, competitive pay, and a supportive team environment.
- Other info: Enjoy career growth opportunities in a dynamic and inclusive workplace.
- Why this job: Be a vital part of our community, making customers happy every day.
- Qualifications: Must be 18+, hold a valid UK driving licence, and have great customer service skills.
The predicted salary is between 13 - 16 £ per hour.
As one of our Customer Delivery Drivers, you'll be bringing the unique blend of quality Waitrose produce and Partner-led service right to our customers' doors. You'll be based at our purpose built Customer Fulfilment Centre in Coulsdon which is closed to the public and has bespoke equipment to maximise your ability to deliver market leading service to our customers. The deliveries fulfilled from the centre are from customers purchasing online within London and the surrounding areas. Due to its nature, you need to be 18‑years or older to work in this role.
Key Responsibilities
- Checking your delivery routes for the day.
- Ensuring all of the appropriate vehicle safety checks are complete on your van, maintaining full road compliance and health and safety.
- Being an ambassador for the Waitrose brand while on the road with great customer service as your number one priority.
- Helping customers with their shopping and building a rapport with them based on trust and service.
- Supporting the wider CFC team when required with general shopkeeping tasks.
Essential skills/experience you'll need
- Full valid B‑Category UK manual driving licence with no more than 6 points.
- Great customer service skills.
- Able to cope with the physical requirements of the role (e.g. lifting of crates, walking up staircases, moving cages).
Desirable skills/experience you may have
- Previous experience in a driving role and a knowledge of chilled vehicles would be welcomed, however, we’ll give you all of the training you need to perform at your best, every day.
Important points to note:
- It’s important to note that some of our roles are subject to pre‑employment vetting (which may include DBS checks for successful candidates).
- If required, you’ll be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays.
- Any DBS checks required will be carried out by a third‑party registered body and financial probity checks may also be required for some of our roles.
- We occasionally close vacancies early in the event we receive a high volume of applications, and therefore, we recommend you apply early.
- If you require a reasonable adjustment due to a disability which means you may need longer to complete your application please contact us as soon as possible.
- We want all of our Partners to have a good work‑life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.
Customer Delivery Driver employer: Waitrose & Partners
At Waitrose, we pride ourselves on being the largest employee-owned business in the UK, fostering a culture where every Partner is valued and empowered. Working as a Customer Delivery Driver at our state-of-the-art Fulfilment Centre in Coulsdon not only offers competitive benefits and flexible working options but also provides a unique opportunity to engage with customers and contribute to a brand renowned for quality and service. Join us to be part of a supportive team that prioritises personal growth and embraces diversity, ensuring you thrive in a rewarding environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Delivery Driver
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Waitrose and its values. This will help you connect with the brand and show that you're genuinely interested in being a part of the team.
✨Tip Number 2
Practice your customer service skills! As a Customer Delivery Driver, you'll be the face of Waitrose. Think about how you can create a positive experience for customers and be ready to share examples of great service you've provided in the past.
✨Tip Number 3
Be prepared for practical assessments! You might need to demonstrate your driving skills or complete safety checks during the interview process. Brush up on your driving knowledge and be ready to show that you can handle the physical demands of the job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and keen to join the Waitrose family. Don’t wait too long, though – apply early to avoid missing out!
We think you need these skills to ace Customer Delivery Driver
Some tips for your application 🫡
Show Off Your Driving Skills:Make sure to highlight your full valid B-Category UK manual driving licence in your application. If you’ve got any previous driving experience, especially with chilled vehicles, don’t forget to mention that too!
Customer Service is Key:Since great customer service is a top priority for us, share any relevant experiences where you've gone above and beyond for customers. This will show us you're the perfect fit for our team!
Be Yourself:We value authenticity, so let your personality shine through in your application. Share what makes you unique and how you can contribute to our friendly and supportive environment.
Apply Early!:We sometimes close vacancies early if we get a lot of applications, so don’t wait around! Head over to our website and submit your application as soon as you can to avoid missing out on this opportunity.
How to prepare for a job interview at Waitrose & Partners
✨Know Your Routes
Familiarise yourself with the delivery routes in London and surrounding areas. Being able to discuss your knowledge of local streets and traffic patterns can show your preparedness and commitment to efficient service.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Think about times when you went above and beyond for a customer, as this role is all about building rapport and trust with customers.
✨Vehicle Safety Checks Matter
Understand the importance of vehicle safety checks and be ready to discuss them. Mention any experience you have with vehicle maintenance or safety protocols, as this shows you take road compliance seriously.
✨Embrace the Partnership Culture
Research Waitrose's values and the concept of being a Partner. Be prepared to talk about how you can contribute to a positive work environment and support your colleagues, as teamwork is key in this role.
