Customer Delivery Driver, Supermarket Assistant, Various London Branches in City of London

As one of our Customer Delivery Drivers, you\’ll be bringing the unique blend of quality Waitrose produce and Partner‑led service right to our customers\’ doors. Actively playing out our ethos – passionate Partners serving food lovers. When you\’re not out on the road, you\’ll be back at the shop supporting the team with daily tasks like stock replenishment and housekeeping, contributing to the efficient and productive running of the shop in a friendly and welcoming team.

You must be 18 years or older to work in this role.

We are the largest employee‑owned business in the UK and the home of our cherished brands, John Lewis and Waitrose. We\’re not just employees, we\’re Partners, driven by our purpose to build a happier world.

We are ruthlessly focused on being brilliant at retail, continuously innovating, adapting, and diversifying. We never knowingly undersell on price, quality, and service.

Locations & schedules:

• Mill Hill Waitrose – Monday, Tuesday 13:00–21:30; Wednesday 10:00–18:00
• St Katharine Docks – Monday 11:30–21:30; Wednesday & Thursday 06:45–11:45; Friday 06:30–16:30

Key Responsibilities

• Checking your delivery routes for the day.
• Loading and preparing your van for deliveries, ensuring all orders are together and can be efficiently delivered directly to customers.
• Ensuring all of the appropriate vehicle safety checks are complete on your van, maintaining full road compliance, health and safety.
• Being an ambassador for the Waitrose brand while on the road with great customer service as your number one priority.
• Helping customers with their shopping and building a rapport with them based on trust and service.
• Supporting the wider shop team when required with general shopkeeping tasks.

Requirements

• Full valid B‑Category UK manual driving licence with no more than 6 points.
• Great customer service skills.
• Time‑management skills.
• Able to cope with the physical requirements of the role (e.g. lifting crates, moving cages).
• Comfortable working independently with the ability to be self‑motivated and adaptable.
• IT literate.

Desirable skills / experience you may have

• Previous experience in a driving role and knowledge of chilled vehicles would be welcomed.

We want all of our Partners to have a good work‑life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.