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- Tasks: Deliver quality Waitrose produce and provide exceptional customer service at their doors.
- Company: Join the largest employee-owned business in the UK, known for its cherished brands.
- Benefits: Flexible working hours, competitive pay, and a supportive work environment.
- Why this job: Be a vital part of a team that values kindness, respect, and personal growth.
- Qualifications: Valid UK driving licence and great customer service skills required.
- Other info: Opportunities for full-time and part-time roles with excellent career development.
As one of our Customer Delivery Drivers, you’ll be bringing the unique blend of quality Waitrose produce and Partner-led service right to our customers’ doors. You'll be based at our purpose-built Customer Fulfilment Centre in Coulsdon which is closed to the public and has bespoke equipment to maximise your ability to deliver market-leading service to our customers. The deliveries fulfilled from the centre are from customers purchasing online within London and the surrounding areas.
Key Responsibilities
- Checking your delivery routes for the day.
- Ensuring all of the appropriate vehicle safety checks are complete on your van, maintaining full road compliance and health and safety.
- Being an ambassador for the Waitrose brand while on the road with great customer service as your number one priority.
- Helping customers with their shopping and building a rapport with them based on trust and service.
- Supporting the wider CFC team when required with general shopkeeping tasks.
Essential skills/experience you’ll need
- Full valid B-Category UK manual driving licence with no more than 6 points.
- Great customer service skills.
- Able to cope with the physical requirements of the role (e.g. lifting of crates, walking up staircases, moving cages).
Desirable skills/experience you may have
- Previous experience in a driving role and a knowledge of chilled vehicles would be welcomed, however, we’ll give you all of the training you need to perform at your best, every day.
Full (37.5 hours per week) and part-time work (15-30 hours per week): PM shift full and part-time, starting time between 12:00-15:00 including weekend working. AM Part-time shift working Friday, Saturday, Sunday and Monday start time between 05:30-08:30.
The partnership
We’re the largest employee-owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We’re not just employees, we’re Partners, driven by our purpose to build a happier world. As we look to our future, there’s never been a more exciting time to join us.
We’re ruthlessly focused on being brilliant at retail. We continue to innovate, adapt and diversify. Never Knowingly Undersold on price, quality and service in John Lewis and passionately serving food-lovers in Waitrose.
As Partners we all share the responsibility of ownership and its rewards. We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect.
We all own making the Partnership somewhere we belong. Embracing our differences and creating an environment where we’re free to be ourselves and can THRIVE. Growing ourselves individually, and as a collective.
As Partners, we make all the difference. And, we all own it.
Important points to note
It’s important to note that some of our roles are subject to pre-employment vetting (which may include DBS checks for successful candidates). If required, you’ll be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays. Any DBS checks required will be carried out by a third-party registered body and financial probity checks may also be required for some of our roles.
We occasionally close vacancies early in the event we receive a high volume of applications, and therefore, we recommend you apply early. If you require a reasonable adjustment due to a disability which means you may need longer to complete your application please contact us as soon as possible.
We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.
Customer Delivery Driver in City of London employer: Waitrose & Partners
Contact Detail:
Waitrose & Partners Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Delivery Driver in City of London
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Waitrose and their values. This will help you connect with the brand and show that you're genuinely interested in being a part of the team.
✨Tip Number 2
Practice your customer service skills! As a Customer Delivery Driver, you'll be the face of Waitrose. Think of examples from your past experiences where you've gone above and beyond for customers, and be ready to share those stories.
✨Tip Number 3
Be prepared for practical assessments! You might need to demonstrate your driving skills or complete safety checks during the interview process. Brush up on your driving knowledge and vehicle safety protocols to impress the hiring team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and keen to join the Waitrose family. Don’t wait too long, as we might close vacancies early if we get a lot of applications!
We think you need these skills to ace Customer Delivery Driver in City of London
Some tips for your application 🫡
Show Your Customer Service Skills: When you're writing your application, make sure to highlight any experience you have in customer service. We want to see how you can bring that friendly, helpful attitude to our customers' doors!
Be Clear About Your Driving Experience: Don’t forget to mention your driving experience and your valid B-Category UK manual driving licence. We need to know you’re road-ready and compliant, so be upfront about your qualifications!
Tailor Your Application: Take a moment to tailor your application to the role. Use keywords from the job description to show us you understand what we’re looking for. It’ll help your application stand out from the crowd!
Apply Through Our Website: We encourage you to apply through our website for a smooth process. It’s the best way to ensure your application gets to us quickly and efficiently, so don’t miss out on this opportunity!
How to prepare for a job interview at Waitrose & Partners
✨Know Your Routes
Before the interview, familiarise yourself with the delivery routes in London and surrounding areas. Being able to discuss your knowledge of local streets and traffic patterns will show that you're proactive and ready to hit the ground running.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Think about times when you went above and beyond for a customer, as this role is all about building rapport and trust with customers while delivering their orders.
✨Understand Vehicle Safety Checks
Brush up on the essential vehicle safety checks required for delivery vans. Being able to talk confidently about maintaining road compliance and health and safety will demonstrate your responsibility and readiness for the role.
✨Embrace the Partnership Culture
Familiarise yourself with Waitrose's values and the concept of being a Partner. Be prepared to discuss how you can contribute to a positive work environment and support your colleagues, as teamwork is key in this role.