At a Glance
- Tasks: Deliver quality Waitrose produce and support the shop team with daily tasks.
- Company: Join a friendly team at Waitrose, known for excellent customer service.
- Benefits: Flexible hours, competitive pay, and a supportive work environment.
- Other info: Enjoy a dynamic role with opportunities for personal growth and work-life balance.
- Why this job: Make a difference by bringing fresh food to customers and building relationships.
- Qualifications: Must be 18+, have a valid driving licence, and great customer service skills.
The predicted salary is between 24000 - 30000 € per year.
About the role
As one of our Customer Delivery Drivers, you'll be bringing the unique blend of quality Waitrose produce and Partner‑led service right to our customers' doors. Actively playing out our ethos – passionate Partners serving food lovers. When you're not out on the road, you'll be back at the shop supporting the team with daily tasks like stock replenishment and housekeeping, contributing to the efficient and productive running of the shop in a friendly and welcoming team. Due to its nature, you need to be 18‑years or older to work in this role.
Key Responsibilities
- Checking your delivery routes for the day.
- Loading and preparing your van for deliveries, ensuring all orders are together and can be efficiently delivered directly to customers.
- Ensuring all of the appropriate vehicle safety checks are complete on your van, maintaining full road compliance, health and safety.
- Being an ambassador for the Waitrose brand while on the road with great customer service as your number one priority.
- Helping customers with their shopping and building a rapport with them based on trust and service.
- Supporting the wider shop team when required with general shopkeeping tasks.
Essential skills/experience you'll need
- Full valid B‑Category UK manual driving licence with no more than 6 points.
- Great customer service skills.
- Time management skills.
- Able to cope with the physical requirements of the role (e.g., lifting of crates, moving cages).
- Comfortable working independently with the ability to be self‑motivated and adaptable.
- IT literate.
Desirable skills/experience you may have
- Previous experience in a driving role and a knowledge of chilled vehicles would be welcomed.
Important points to note
It's important to note that some of our roles are subject to pre‑employment vetting (which may include DBS checks for successful candidates). If required, you'll be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays. Any DBS checks required will be carried out by a third‑party registered body and financial probity checks may also be required for some of our roles. We occasionally close vacancies early in the event we receive a high volume of applications, and therefore, we recommend you apply early. If you require a reasonable adjustment due to a disability which means you may need longer to complete your application, please contact us as soon as possible. We want all of our Partners to have a good work‑life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter‑hour contracts, where possible. Please discuss this further with the hiring manager during your interview.
Customer Delivery Driver - Flexible Hours & Shop Support in Cheltenham employer: Waitrose & Partners
At Waitrose, we pride ourselves on being an exceptional employer, offering a supportive and friendly work environment where our Partners can thrive. With flexible working hours, opportunities for personal growth, and a strong emphasis on teamwork, we ensure that our Customer Delivery Drivers not only deliver quality produce but also enjoy a fulfilling career. Join us in making a difference in our customers' lives while being part of a brand that values trust, service, and community.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Delivery Driver - Flexible Hours & Shop Support in Cheltenham
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Waitrose and their values. This will help you connect with the brand and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about delivering great service, think of examples from your past experiences where you've gone above and beyond for customers. Be ready to share these during your chat with us.
✨Tip Number 3
Be prepared for practical questions! As a delivery driver, you'll need to demonstrate your driving skills and knowledge of safety checks. Brush up on your vehicle safety protocols and be ready to discuss how you manage your time on the road.
✨Tip Number 4
Apply through our website! We recommend submitting your application directly on our site to ensure it gets seen by the right people. Plus, it shows you're proactive and keen to join the Waitrose family!
We think you need these skills to ace Customer Delivery Driver - Flexible Hours & Shop Support in Cheltenham
Some tips for your application 🫡
Show Off Your Customer Service Skills:When you're writing your application, make sure to highlight your customer service experience. We want to see how you've gone above and beyond for customers in the past, as this role is all about delivering top-notch service!
Be Clear About Your Driving Experience:Since a valid B-Category UK manual driving licence is essential, don’t forget to mention your driving experience. If you’ve driven similar vehicles before or have any relevant qualifications, let us know!
Tailor Your Application:Take a moment to read through the job description and tailor your application accordingly. Use keywords from the description to show us that you understand what we’re looking for and how you fit the bill.
Apply Early!:We sometimes close vacancies early if we get a lot of applications, so don’t wait around! Head over to our website and submit your application as soon as you can to avoid missing out on this fantastic opportunity.
How to prepare for a job interview at Waitrose & Partners
✨Know Your Routes
Before the interview, familiarise yourself with common delivery routes and any local landmarks. This shows that you’re proactive and understand the importance of efficient deliveries, which is key for a Customer Delivery Driver.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Think about times when you’ve gone above and beyond to help someone, as this role is all about building rapport and trust with customers.
✨Demonstrate Time Management Abilities
Be ready to discuss how you manage your time effectively, especially when juggling deliveries and shop support tasks. You might want to share specific strategies or tools you use to stay organised and on schedule.
✨Emphasise Adaptability and Independence
This role requires you to work independently, so highlight your ability to adapt to changing situations. Share experiences where you’ve successfully handled unexpected challenges while maintaining a positive attitude.
