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For Companies At a Glance
- Tasks: Manage vehicle operations and deliver top-notch customer service to drivers and suppliers.
- Company: Join the largest employee-owned business in the UK, Waitrose & Partners.
- Benefits: Flexible working options, personal development plans, and a supportive team environment.
- Why this job: Make a real impact while developing your skills in a dynamic and innovative workplace.
- Qualifications: Experience in administration or customer service, with good IT and spreadsheet skills.
- Other info: Opportunity for career growth and mentoring within a collaborative culture.
The predicted salary is between 30000 - 42000 £ per year.
Overview
Car Scheme Administrator, Central Transport role at Waitrose & Partners. The Central Transport Car Scheme Administration Assistant supports all Partnership vehicle operations in the governance of driver and vehicle sourcing, management and cost control, delivering a high level of customer service to vehicle operators and suppliers while maintaining information accuracy and adherence to processes. The role requires taking ownership for operational success and personal development.
Responsibilities
- Maintain accuracy and integrity of information held in CT systems and processes
- Investigate information discrepancies
- Retain documentation as specified
- Promote, develop and deliver outstanding customer service
- Identify trends in errors, incidents and additional costs
- Place new car orders and arrange deliveries
- Use relevant systems effectively (Key 2 and other CT systems)
- Create profiles, update data, events and incidents in CT systems
- Respond to phone calls and emails in a timely manner to support SLAs
- Housekeep archived information
- Build relationships with car dealerships and third-party providers
- Support partners with guidance on the Partnership Car Scheme
- Demonstrate flexibility to enable business targets; participate in continuous improvement activities to achieve KPIs
- Attend meetings and briefings including democratic activity
- Apply health and safety standards and information security instructions; ensure a safe working environment
- Develop and communicate ideas to management to improve customer feedback
- Maintain an active Personal Development Plan (PDP)
- Mentor peers to share best practice
Essential skills and/or experience
- Ability to work on own initiative and prioritise workload
- Experience in an administration/customer service role
- Experience in a fleet-based environment
- Good working knowledge of IT systems (Key 2, Google, Microsoft Office)
- Intermediate spreadsheet skills
Desirable skills and/or experience
- Knowledge of employee car schemes
- Experience handling high capital amounts and confidential material
About The Partnership
We’re the largest employee-owned business in the UK, home of John Lewis and Waitrose. We are Partners, driven by a purpose to build a happier world. We aim to be brilliant at retail, continuously innovating and delivering value with price, quality and service. Partners share ownership and responsibility for success, working together with kindness and respect.
We embrace differences and strive to create an environment where Partners feel they belong and can thrive. We make a difference together.
Additional information
Some roles may require pre-employment vetting (which may include DBS checks). If required, you’ll be informed during recruitment and asked to complete relevant documents promptly. DBS checks may be carried out by a third-party body and financial probity checks may apply for some roles. We encourage applying early as vacancies can close quickly. We support flexible working where possible, including flexible or compressed hours, job sharing or shorter contracts; discuss this with the hiring manager at interview.
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Car Scheme Administrator, Central Transport employer: Waitrose & Partners
Contact Detail:
Waitrose & Partners Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Car Scheme Administrator, Central Transport
✨Tip Number 1
Get to know the company! Research Waitrose & Partners and their values. When you understand what they stand for, you can tailor your conversations to show how you fit right in with their culture.
✨Tip Number 2
Practice makes perfect! Before any interviews, do some mock sessions with friends or family. This will help you feel more confident and articulate when discussing your experience in administration and customer service.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips about the role and the company, plus it shows your genuine interest in being part of the team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the Waitrose & Partners family.
We think you need these skills to ace Car Scheme Administrator, Central Transport
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Car Scheme Administrator role. Highlight your experience in administration and customer service, and show how you can contribute to maintaining accuracy and integrity in CT systems.
Showcase Your IT Skills: Since the role requires good working knowledge of IT systems, be sure to mention your experience with Key 2, Google, and Microsoft Office. If you have any intermediate spreadsheet skills, flaunt them!
Demonstrate Customer Service Excellence: The job is all about delivering outstanding customer service, so share examples from your past roles where you've gone above and beyond for customers. This will show us that you understand the importance of building relationships.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you're keen on joining our team at Waitrose & Partners!
How to prepare for a job interview at Waitrose & Partners
✨Know Your Stuff
Before the interview, make sure you understand the role of a Car Scheme Administrator inside out. Familiarise yourself with the key responsibilities like maintaining information accuracy and delivering customer service. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role involves a lot of interaction with vehicle operators and suppliers, be ready to share examples of how you've provided outstanding customer service in the past. Think of specific situations where you resolved issues or improved processes, as this will demonstrate your ability to excel in this area.
✨Get Comfortable with IT Systems
Brush up on your knowledge of relevant IT systems like Key 2 and Microsoft Office. If you have experience with spreadsheets, be prepared to discuss how you've used them in previous roles. Showing that you're tech-savvy will give you an edge, especially since the job requires effective use of various systems.
✨Be Ready to Discuss Improvement Ideas
The role encourages continuous improvement, so think about any ideas you might have for enhancing customer feedback or operational efficiency. During the interview, share these thoughts to demonstrate your proactive approach and willingness to contribute to the team's success.
