At a Glance
- Tasks: Lead a team to ensure top-notch service for our export business partners.
- Company: Join the dynamic Waitrose team, known for its commitment to excellence.
- Benefits: Enjoy a competitive salary, hybrid working, and opportunities for professional growth.
- Other info: Collaborative environment with a focus on continuous improvement and career advancement.
- Why this job: Make a real impact in a fast-growing sector while developing your leadership skills.
- Qualifications: Experience in FMCG supply chains and strong people management skills required.
The predicted salary is between 65000 - 70000 € per year.
As a leader within the Commercial Sales Operations Team, you will manage a team of Account Co‑ordinators that is responsible for demand fulfillment to our export business partners, including the middle & far east and the Americas. Working closely with customers, our B2B sales team and internal supply chain contacts, you will strive to deliver excellent service level standards and an ongoing programme of continuous improvement and cost management. In a fast growing part of the Waitrose business, you will need to develop the capabilities of your team to further their own development and enhance the value added to our business relationships.
Expected salary: Salary up to £70,000 depending on experience.
Contract type: This position is a permanent contract.
Working pattern/flexible working: The Partnership has a hybrid working approach. You'll be expected to collaborate in person two to three days a week, either in the office/distribution centres or with customers. This role works standard office hours.
Location: Bracknell.
Interviews: These will be held in person at our Bracknell Head Office from 10th June onwards.
Key responsibilities:
- Leadership & People Management: Recruit, mentor, and lead the Export Operational Team, driving engagement and professional development to ensure high standards of performance.
- Operational Excellence: Provide our business partners with outstanding service levels in terms of both order fulfillment and relationship management.
- Financial Management: Manage all financial invoicing for B2B transactions, including the accurate processing of credit and finance settlements.
- Continuous Improvement: Constantly strive to identify and implement improvements to ways of working that will deliver performance benefits and efficiency gains. Collaboration with internal stakeholders to ensure the B2B function is well understood and supported in the wider business.
Essential skills/experience you'll need:
- Experience/knowledge of FMCG supply chains.
- Experienced people manager.
- Analytical skills, data focused.
- Google Suite (or equivalent).
- Track record of measuring performance and delivering continuous improvement initiatives.
Desirable skills/experience you may have:
- Export experience.
- Language skills.
- Project management and negotiation skills.
- Previous experience in wholesale.
- Knowledge of Business Objects.
Customer Operations Manager in Bracknell employer: Waitrose & Partners
At Waitrose, we pride ourselves on being an exceptional employer, offering a dynamic work environment in Bracknell that fosters professional growth and development. Our hybrid working model promotes flexibility while ensuring collaboration and engagement within our teams, allowing you to thrive in your role as a Customer Operations Manager. With a strong focus on continuous improvement and operational excellence, you'll be part of a supportive culture that values your contributions and encourages innovation.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Operations Manager in Bracknell
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at Waitrose or similar companies. A friendly chat can open doors and give you insights that might just help you land that Customer Operations Manager role.
✨Tip Number 2
Prepare for those interviews! Research common questions for leadership roles and think about how your experience aligns with the job description. Practising your answers will help you feel more confident when it’s time to shine.
✨Tip Number 3
Show off your analytical skills! Be ready to discuss how you've used data to drive improvements in past roles. This is key for the Customer Operations Manager position, so have some examples up your sleeve.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Customer Operations Manager in Bracknell
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your leadership and operational excellence, as these are key for the Customer Operations Manager role.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're the perfect fit for this position. Share specific examples of how you've driven continuous improvement and managed teams effectively in the past.
Showcase Your Analytical Skills:Since this role requires strong analytical skills, don’t forget to mention any relevant data-focused projects or experiences. We want to see how you measure performance and implement improvements.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team!
How to prepare for a job interview at Waitrose & Partners
✨Know Your Stuff
Make sure you brush up on your knowledge of FMCG supply chains and the specific challenges they face. Being able to discuss these topics confidently will show that you're not just a candidate, but someone who understands the industry.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully managed teams in the past. Think about times when you mentored someone or drove engagement within your team. This is your chance to demonstrate your people management skills and how you can lead the Export Operational Team.
✨Be Data-Driven
Since analytical skills are essential for this role, come prepared with examples of how you've used data to drive performance improvements. Whether it's through measuring KPIs or implementing continuous improvement initiatives, showing your analytical mindset will set you apart.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's approach to operational excellence and continuous improvement. This not only shows your interest in the role but also gives you a chance to assess if the company aligns with your values and career goals.
