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- Tasks: Lead a team to enhance B2B customer experiences and optimise service standards.
- Company: A leading retail company in Bracknell with a focus on growth and excellence.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional development.
- Why this job: Make a real impact in a dynamic environment while leading a talented team.
- Qualifications: Strong people management and analytical skills, with experience in stakeholder engagement.
- Other info: Permanent role with a focus on operational excellence and financial management.
The predicted salary is between 36000 - 60000 £ per year.
A leading retail company in Bracknell is looking for a skilled leader to manage Account Coordinators in their Commercial Sales department. The role involves optimizing service standards, leading operational excellence, and financial management for B2B transactions.
Successful candidates will have a strong people management background, analytical skills, and be adept at stakeholder engagement.
This permanent role offers a hybrid work model, requiring presence in the office three days a week.
B2B Customer Experience Lead (Exports & Growth) in Bracknell employer: Waitrose & Partners
Contact Detail:
Waitrose & Partners Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land B2B Customer Experience Lead (Exports & Growth) in Bracknell
✨Tip Number 1
Network like a pro! Reach out to your connections in the retail industry, especially those who work in B2B roles. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by researching the company’s values and recent projects. Tailor your answers to show how your experience aligns with their goals, especially in optimising service standards and operational excellence.
✨Tip Number 3
Showcase your people management skills! Be ready to share examples of how you've successfully led teams and engaged stakeholders in previous roles. This will highlight your fit for the leadership aspect of the position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace B2B Customer Experience Lead (Exports & Growth) in Bracknell
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the B2B Customer Experience Lead role. Highlight your people management background and any relevant analytical skills to catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for leading Account Coordinators and how you can optimise service standards in our Commercial Sales department.
Showcase Your Achievements: Don’t just list your responsibilities; share your successes! Whether it's improving service standards or managing financials, we want to see how you've made an impact in previous roles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity in Bracknell!
How to prepare for a job interview at Waitrose & Partners
✨Know Your Numbers
As a B2B Customer Experience Lead, you'll need to demonstrate your analytical skills. Brush up on key metrics related to customer satisfaction and financial performance in B2B transactions. Be ready to discuss how you've used data to drive improvements in service standards.
✨Showcase Your Leadership Style
Since the role involves managing Account Coordinators, it's crucial to articulate your people management approach. Prepare examples of how you've successfully led teams, resolved conflicts, and motivated staff to achieve operational excellence.
✨Engage with Stakeholders
Stakeholder engagement is key in this role. Think of specific instances where you've effectively communicated with various stakeholders. Highlight your ability to build relationships and influence decisions that enhance customer experience.
✨Embrace the Hybrid Model
With a hybrid work model in place, be prepared to discuss how you manage your time and productivity both in the office and remotely. Share strategies that have worked for you in balancing team collaboration and individual tasks.
