At a Glance
- Tasks: Manage order and delivery processes for UK and international customers, ensuring exceptional service.
- Company: Join the largest employee-owned business in the UK, home to John Lewis and Waitrose.
- Benefits: Up to £35,000 salary, hybrid working, and a supportive work-life balance.
- Other info: Enjoy a dynamic workplace with opportunities for personal and professional growth.
- Why this job: Be a key player in delivering seamless customer experiences and representing a beloved brand.
- Qualifications: Great customer service skills and ability to thrive in a fast-paced environment.
The predicted salary is between 30000 - 35000 £ per year.
About the role We have 2 vacancies in our B2B Account Coordinator role.
As an Account Coordinator, you'll have the important job of managing the order and delivery/payment process for our UK and international business customers, working with internal supply chain contacts to ensure a seamless experience every time.
You'll be the first point of contact for customers with respect to their deliveries and working in tandem with the account managers, you’ll play a vital role in providing exceptional customer service and representing the John Lewis Partnership with pride.
Expected Salary - up to £35,000 (depending on experience) Contract type - This position is a Fixed Term Contract/Secondment until the end of January 2027.
Working pattern/flexible working - The Partnership has adopted a hybrid working approach, meaning you'll be able to work a mixture between the office and home based upon your personal needs whilst balancing the needs of the business.
The team aims for a minimum of 2 days a week in the office.
There may also be some travel to customers.
Location - This role is based at our Bracknell Head Office.
Interviews - We anticipate a 1 stage interview process in person at our Bracknell campus, w/c 3rd August onwards, Key responsibilities During a typical day your responsibilities would include:- Managing the ordering and delivery process efficiently and accurately by gathering information to meet both UK and international customer needs.
Dealing with customer queries and complaints professionally and calmly.
Finding quick solutions to any issues that may arise.
Communicating and troubleshooting between departments and customers.
Account and Business Manager support.
Essential skills/experience you’ll need Able to work in a fast-paced environment Great customer service skills Ability to use your own initiative Solutions-focused with a great attention to detail to ensure accuracy in your work Desirable skills/experience you may have Ability to work with and use data to lead your decision making Understanding of the Waitrose brand John Lewis and/or Waitrose Supply Chain systems and processes #LI-HEADOFFICE #LI-LB6 About The Partnership We’re the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose.
We’re not just employees, we’re Partners, driven by our purpose to build a happier world.
As we look to our future, there’s never been a more exciting time to join us.
We’re ruthlessly focused on being brilliant at retail.
We continue to innovate, adapt and diversify.
Never Knowingly Undersold on price, quality and service in John Lewis and passionately serving food-lovers in Waitrose.
As Partners we all share the responsibility of ownership and in its rewards.
We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect.
We all own making the Partnership somewhere we belong.
Embracing our differences and creating an environment where we’re free to be ourselves and can THRIVE.
Growing ourselves individually, and as a collective.
As Partners, we make all the difference.
And, we all own it.
Important points to note: It’s important to note that some of our roles are subject to pre-employment vetting (which may include DBS checks for successful candidates).
If required, you’ll be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays.
Any DBS checks required will be carried out by a third-party registered body and financial probity checks may also be required for some of our roles.
We occasionally close vacancies early in the event we receive a high volume of applications, and therefore, we recommend you apply early.
If you require a reasonable adjustment due to a disability which means you may need longer to complete your application please contact us as soon as possible.
We want all of our Partners to have a good work-life balance and we support flexible working.
This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible.
Please discuss this further with the hiring manager during your interview.
Account Co-ordinator employer: Waitrose & Partners
Waitrose & Partners in Harlow is an excellent employer, offering a vibrant work culture that prioritises customer satisfaction and teamwork. Employees benefit from comprehensive training, opportunities for career advancement, and a commitment to work-life balance, making it a rewarding place to grow your career in the retail sector.
StudySmarter Expert Advice🤫
We think this is how you could land Account Co-ordinator
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Waitrose & Partners.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Waitrose & Partners. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Account Co-ordinator
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Waitrose & Partners.
How to prepare for a job interview at Waitrose & Partners
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Waitrose & Partners's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Waitrose & Partners offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
