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- Tasks: Lead and inspire your team to deliver exceptional customer service at Waitrose.
- Company: Join Waitrose, a brand known for its passionate partners serving food lovers.
- Benefits: Enjoy a supportive culture, career growth opportunities, and a dynamic work environment.
- Why this job: Make a real impact on customer loyalty while developing your leadership skills.
- Qualifications: Experience in leading teams in fast-paced, customer-focused settings is essential.
- Other info: This role involves overseeing daily operations and maximizing sales.
The predicted salary is between 36000 - 60000 £ per year.
About the role As a Team Manager in one of our Waitrose shops, you\’ll influence and motivate your team and be a positive role model for delivering outstanding Partner-led, customer service that is distinctively Waitrose, passionate partners serving food lovers. Your strong leadership and team working skills will make all the difference to your team and, ultimately, the impression our customers have about the Waitrose brand. Keeping them returning again and again by earning their trust and loyalty for a lifetime, whilst helping to maximise sales and profit. Key Responsibilities It\’s fast paced and at times you\’ll oversee the entire day-to-day operation of the shop. – Using your commercial skills to maximise sales and profit while minimising wastage. – Ensuring consistently high levels of availability and merchandising as well as delivering an efficient, legal, and secure store operation. – Improving and maintaining customer satisfaction. – Using your people skills to manage your team, from leading and inspiring to people related tasks like organising holidays and managing absences. – Create a supportive culture of care, belonging, pace and productivity. – Engage and lead partners in delivering and embedding change consistently and effectively within your shop. Essential skills/experience you\’ll need – Experience of leading a team in a fast-paced, customer focused environment. -…
Team Manager Nights employer: Waitrose & Partners Careers
Contact Detail:
Waitrose & Partners Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Manager Nights
✨Tip Number 1
Showcase your leadership experience in fast-paced environments. Think about specific examples where you successfully motivated a team or improved customer satisfaction, as these will resonate well with our values.
✨Tip Number 2
Familiarize yourself with the Waitrose brand and its commitment to customer service. Being able to discuss how you align with our mission of delivering outstanding Partner-led service will set you apart.
✨Tip Number 3
Prepare to discuss your commercial skills. Think about times when you've maximized sales or minimized wastage in previous roles, as this is crucial for the Team Manager position.
✨Tip Number 4
Demonstrate your ability to create a supportive team culture. Share examples of how you've fostered a sense of belonging and productivity among your team members in past experiences.
We think you need these skills to ace Team Manager Nights
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Team Manager Nights position. Understand the key responsibilities and essential skills required, so you can tailor your application to highlight your relevant experience.
Highlight Leadership Experience: In your CV and cover letter, emphasize your previous leadership roles, particularly in fast-paced, customer-focused environments. Provide specific examples of how you've motivated teams and improved customer satisfaction.
Showcase Commercial Skills: Demonstrate your commercial acumen by including examples of how you've maximized sales and minimized wastage in past roles. This will show that you understand the business side of retail management.
Craft a Strong Cover Letter: Write a compelling cover letter that reflects your passion for customer service and your ability to create a supportive team culture. Make sure to connect your personal values with those of Waitrose to show you're a great fit for their brand.
How to prepare for a job interview at Waitrose & Partners Careers
✨Show Your Leadership Skills
As a Team Manager, your ability to lead and inspire your team is crucial. Be prepared to share specific examples of how you've successfully motivated a team in a fast-paced environment. Highlight your approach to creating a supportive culture and how it positively impacted team performance.
✨Demonstrate Commercial Awareness
Since maximizing sales and minimizing wastage are key responsibilities, come equipped with examples of how you've used your commercial skills in previous roles. Discuss strategies you've implemented that led to increased sales or reduced costs, showcasing your understanding of the business side of operations.
✨Emphasize Customer Satisfaction
Customer service is at the heart of Waitrose's brand. Prepare to discuss how you've improved customer satisfaction in past positions. Share specific metrics or feedback that demonstrate your commitment to delivering outstanding service and how you plan to maintain high standards in this role.
✨Prepare for People Management Questions
Expect questions about managing team dynamics, handling absences, and organizing holidays. Think of scenarios where you've effectively managed people-related tasks and how you fostered a sense of belonging and productivity within your team. This will show your capability in maintaining a cohesive work environment.
