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For Companies At a Glance
- Tasks: Lead and inspire your team while ensuring top-notch customer service.
- Company: Join Waitrose, part of the UK's largest employee-owned business, known for quality and service.
- Benefits: Enjoy flexible working hours, a supportive culture, and the chance to thrive as a Partner.
- Why this job: Be a key player in a dynamic retail environment that values innovation and teamwork.
- Qualifications: Experience in leading teams in fast-paced settings and strong people management skills are essential.
- Other info: Apply quickly as roles may close early; pre-employment vetting may be required.
The predicted salary is between 28800 - 42000 £ per year.
1 week ago Be among the first 25 applicants
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Direct message the job poster from Waitrose & Partners
Talent Acquisition Consultant at the John Lewis Partnership
About The Role
As a Team Manager in one of our Waitrose shops, you\’ll influence and motivate your team and be a positive role model for delivering outstanding Partner-led, customer service that is distinctively Waitrose, passionate Partners serving food lovers. Your strong leadership and team working skills will make all the difference to your team and, ultimately, the impression our customers have about the Waitrose brand. Keeping them returning again and again by earning their trust and loyalty for a lifetime, whilst helping to maximise sales and profit.
Key Responsibilities
It\’s fast paced and at times you\’ll oversee the entire day-to-day operation of the shop.
- Using your commercial skills to maximise sales and profit while minimising wastage.
- Ensuring consistently high levels of availability and merchandising as well as delivering an efficient, legal, and secure store operation.
- Improving and maintaining customer satisfaction.
- Using your people skills to manage your team, from leading and inspiring to people related tasks like organising holidays and managing absences.
- Create a supportive culture of care, belonging, pace and productivity.
- Engage and lead partners in delivering and embedding change consistently and effectively within your shop.
Essential Skills/experience You\’ll Need
- Experience of leading a team in a fast-paced, customer focused environment.
- People Management skills.
- Able to demonstrate an innate passion for and understanding of retail.
- Resilience to support and plan your team’s response to change.
- Ability to influence stakeholders.
- Advanced communication skills.
Desirable Skills/experience You May Have
- Experience of supporting with the Disciplinary and Grievance process.
- Regulatory Compliance Management.
- Personal Licence Holder.
- Food Hygiene Level 3.
About The Partnership
We’re the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We’re not just employees, we’re Partners, driven by our purpose to build a happier world. As we look to our future, there’s never been a more exciting time to join us.
We’re ruthlessly focused on being brilliant at retail. We continue to innovate, adapt and diversify. Never Knowingly Undersold on price, quality and service in John Lewis and passionately serving food-lovers in Waitrose.
As Partners we all share the responsibility of ownership and in its rewards. We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect.
We all own making the Partnership somewhere we belong. Embracing our differences and creating an environment where we’re free to be ourselves and can THRIVE. Growing ourselves individually, and as a collective.
As Partners, we make all the difference. And, we all own it.
Important points to note:
It’s important to note that some of our roles are subject to pre-employment vetting (which may include DBS checks for successful candidates). If required, you’ll be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays. Any DBS checks required will be carried out by a third-party registered body and financial probity checks may also be required for some of our roles.
We also recommend that you apply as soon as possible as vacancies can close early if we see a high number of applicants.
We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.
Seniority level
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Seniority level
Mid-Senior level
Employment type
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Employment type
Full-time
Job function
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Job function
Other
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Industries
Retail
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Team Manager employer: Waitrose & Partners
Contact Detail:
Waitrose & Partners Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Manager
✨Tip Number 1
Familiarise yourself with the Waitrose brand and its values. Understanding their commitment to customer service and employee ownership will help you align your responses during interviews, showcasing how you embody these principles.
✨Tip Number 2
Prepare examples of your leadership experience in fast-paced environments. Be ready to discuss specific situations where you've motivated a team or improved customer satisfaction, as this will demonstrate your suitability for the Team Manager role.
✨Tip Number 3
Network with current or former Waitrose employees if possible. They can provide insights into the company culture and expectations, which can be invaluable when tailoring your approach during the interview process.
✨Tip Number 4
Showcase your adaptability and resilience. Be prepared to discuss how you've successfully managed change within a team, as this is a key aspect of the role and will highlight your ability to thrive in a dynamic retail environment.
We think you need these skills to ace Team Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in leading teams within fast-paced, customer-focused environments. Use specific examples that demonstrate your people management skills and your ability to influence stakeholders.
Craft a Compelling Cover Letter: In your cover letter, express your passion for retail and how it aligns with the values of Waitrose. Mention your understanding of their commitment to customer service and how you can contribute to maintaining high levels of customer satisfaction.
Showcase Relevant Experience: When detailing your work history, focus on roles where you've maximised sales and profit while minimising wastage. Highlight any experience you have with regulatory compliance or food hygiene, as these are desirable skills for the role.
Prepare for Potential Questions: Think about how you would respond to questions regarding team management, handling change, and improving customer satisfaction. Be ready to provide examples from your past experiences that showcase your leadership style and problem-solving abilities.
How to prepare for a job interview at Waitrose & Partners
✨Show Your Leadership Skills
As a Team Manager, demonstrating your leadership abilities is crucial. Prepare examples of how you've successfully led a team in a fast-paced environment, focusing on how you motivated and inspired your colleagues to achieve their goals.
✨Understand the Waitrose Brand
Familiarise yourself with the Waitrose brand values and customer service philosophy. Be ready to discuss how you can embody these values in your role and contribute to creating a positive shopping experience for customers.
✨Prepare for People Management Questions
Expect questions related to people management, such as handling conflicts or managing absences. Think of specific scenarios where you've effectively resolved issues or supported your team, showcasing your people skills.
✨Discuss Change Management Experience
Change is a constant in retail. Be prepared to talk about your experience in leading teams through change, including how you communicated changes and ensured your team remained engaged and productive during transitions.