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For Companies At a Glance
- Tasks: Lead a team to provide exceptional customer service and manage shop operations at night.
- Company: Join the UK's largest employee-owned business, known for John Lewis and Waitrose.
- Benefits: Enjoy flexible working hours, shift premiums, and a supportive work environment.
- Why this job: Be part of a passionate team that values kindness, respect, and personal growth.
- Qualifications: Must be 18+, with leadership skills and retail experience preferred.
- Other info: Apply early as roles may close quickly due to high demand.
The predicted salary is between 24000 - 36000 £ per year.
Apply on JLP Jobs – the official careers website for John Lewis Partnership, John Lewis & Partners, and Waitrose & Partners.
About the role
As a Team Leader within one of our Waitrose shops, you\’ll help our difference be felt by our customers on every visit, providing the Partner-led service and passion for food that our competitors can\’t compete with – passionate Partners serving food lovers.Your drive to go the extra mile to help both customers and Partners will make all the difference to the impression our customers have about the Waitrose brand and keep them returning again and again by earning their trust and loyalty for a lifetime. All the while helping to maximise on sales and profit.
Due to working time regulations, applicants must be 18 years or over to apply.
In addition to the pay stated, you will receive a shift premium for hours worked between 22:00 and 06:00. This will be paid at the pay range minimum rate for your role.
Key Responsibilities
Alongside the great service you provide to our customers, your role will involve a variety of shop-keeping related tasks to keep the things running efficiently and productively. Responsibilities include:
– Supporting the shop\’s management team with managerial tasks and work with all other areas of the shop to meet customer demand.
– Ensuring Partners are operating in a safe and legal manner.
– Fulfilling online customer orders ready for our drivers to deliver their shopping direct to their doors.
– Stock replenishment – ensuring our shelves remain as full as possible and products are in the right place at the right time for our customers.
– Working with the wider shop team to support when needed including; checkout support, managing Click & Collect orders, fulfilling on-demand customer orders and more.
– Being proactive in helping to drive the commercial performance for the shop, offering ideas for continuous improvement to the operation.
– Reducing wastage by following product due diligence and markdowns to those reaching their sell by dates.
– Maintaining a safe and tidy working environment with general shopkeeping tasks.
Essential skills/experience you\’ll need
– Good people and leadership skills.
– Good understanding of retail and how to maximise commercial success.
– Experience of working in a customer facing role
– Good stakeholder management skills when working with third parties and the wider Partnership.
Desirable skills/experience you may have
-Duty Manager Training (Internal Partners only).
Varied hours of full time work (37.5 hours) across seven days including weekends; earliest start time 18:00 and latest finish 07:00.
The partnership
We’re the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We’re not just employees, we’re Partners, driven by our purpose to build a happier world. As we look to our future, there’s never been a more exciting time to join us.
We’re ruthlessly focused on being brilliant at retail. We continue to innovate, adapt and diversify. Never Knowingly Undersold on price, quality and service in John Lewis and passionately serving food-lovers in Waitrose.
As Partners we all share the responsibility of ownership and in its rewards. We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect.
We all own making the Partnership somewhere we belong. Embracing our differences and creating an environment where we’re free to be ourselves and can THRIVE. Growing ourselves individually, and as a collective.
As Partners, we make all the difference. And, we all own it.
Important points to note:
It’s important to note that some of our roles are subject to pre-employment vetting (which may include DBS checks for successful candidates). If required, you’ll be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays. Any DBS checks required will be carried out by a third-party registered body and financial probity checks may also be required for some of our roles.
We also recommend that you apply as soon as possible as vacancies can close early if we see a high number of applicants.
We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.
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Supermarket Supermarket Assistant, Team Leader Nights employer: Waitrose & Partners
Contact Detail:
Waitrose & Partners Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supermarket Supermarket Assistant, Team Leader Nights
✨Tip Number 1
Familiarise yourself with the Waitrose brand and its values. Understanding their commitment to customer service and quality will help you demonstrate your alignment with their mission during any discussions.
✨Tip Number 2
Highlight your leadership skills in any conversations or interviews. As a Team Leader, showcasing your ability to motivate and manage a team effectively will be crucial in standing out as a candidate.
✨Tip Number 3
Prepare examples of how you've maximised commercial success in previous roles. Being able to discuss specific instances where you've driven sales or improved operations will show your potential value to the team.
✨Tip Number 4
Network with current or former Partners if possible. Gaining insights from those who have worked in similar roles can provide you with valuable information and tips that could give you an edge in the application process.
We think you need these skills to ace Supermarket Supermarket Assistant, Team Leader Nights
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and skills required for the Team Leader Nights position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in retail and leadership roles. Use bullet points to make it easy to read and focus on achievements that demonstrate your ability to drive commercial success.
Write a Compelling Cover Letter: In your cover letter, express your passion for customer service and food, as well as your commitment to teamwork and leadership. Provide specific examples of how you've gone the extra mile in previous roles to enhance customer satisfaction.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer-facing role.
How to prepare for a job interview at Waitrose & Partners
✨Show Your Passion for Customer Service
As a Team Leader, your ability to connect with customers is crucial. Be prepared to share examples of how you've gone the extra mile in previous roles to enhance customer experiences. This will demonstrate your commitment to the Waitrose brand and its values.
✨Highlight Leadership Skills
Since this role involves supporting the management team, it's important to showcase your leadership abilities. Discuss any past experiences where you led a team or took initiative in a challenging situation, emphasising your people skills and ability to motivate others.
✨Understand Retail Dynamics
Familiarise yourself with retail operations and how to maximise commercial success. Be ready to discuss strategies you've used in the past to drive sales or improve efficiency, as this will show your understanding of the business side of the role.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle various situations. Think of scenarios related to stock management, customer complaints, or team dynamics, and prepare your responses to demonstrate your proactive approach and decision-making skills.
