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For Companies At a Glance
- Tasks: Lead a team to deliver exceptional customer service and manage shop operations efficiently.
- Company: Join the largest employee-owned business in the UK, known for its commitment to quality.
- Benefits: Enjoy flexible working hours, competitive pay, and a supportive work environment.
- Why this job: Make a real impact on customer experiences while developing your leadership skills.
- Qualifications: Strong people skills and experience in retail or customer-facing roles.
- Other info: Be part of a diverse team that values kindness, respect, and personal growth.
The predicted salary is between 24000 - 36000 £ per year.
About the role
As a Team Leader within one of our Waitrose shops, you\’ll help our difference be felt by our customers on every visit, providing the Partner-led service and passion for food that our competitors can\’t compete with – passionate Partners serving food lovers. Your drive to go the extra mile to help both customers and Partners will make all the difference to the impression our customers have about the Waitrose brand and keep them returning again and again by earning their trust and loyalty for a lifetime. All the while helping to maximise on sales and profit. Due to working time regulations, applicants must be 18 years or over to apply.
Key Responsibilities
- Alongside the great service you provide to our customers, your role will involve a variety of shop-keeping related tasks to keep the things running efficiently and productively.
- Supporting the shop\’s management team with managerial tasks and work with all other areas of the shop to meet customer demand.
- Ensuring Partners are operating in a safe and legal manner.
- Fulfilling online customer orders ready for our drivers to deliver their shopping direct to their doors.
- Stock replenishment – ensuring our shelves remain as full as possible and products are in the right place at the right time for our customers.
- Working with the wider shop team to support when needed including; checkout support, managing Click & Collect orders, fulfilling on-demand customer orders and more.
- Being proactive in helping to drive the commercial performance for the shop, offering ideas for continuous improvement to the operation.
- Reducing wastage by following product due diligence and markdowns to those reaching their sell by dates.
- Maintaining a safe and tidy working environment with general shopkeeping tasks.
Essential skills/experience you\’ll need
- Good people and leadership skills.
- Good understanding of retail and how to maximise commercial success.
- Experience of working in a customer facing role
- Good stakeholder management skills when working with third parties and the wider Partnership.
Desirable skills/experience you may have
- Duty Manager Training (Internal Partners only).
About The Partnership
We\\\’re the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We\\\’re not just employees, we\\\’re Partners, driven by our purpose to build a happier world. As we look to our future, there\\\’s never been a more exciting time to join us.
We\\\’re ruthlessly focused on being brilliant at retail. We continue to innovate, adapt and diversify. Never Knowingly Undersold on price, quality and service in John Lewis and passionately serving food-lovers in Waitrose.
As Partners we all share the responsibility of ownership and in its rewards. We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect.
We all own making the Partnership somewhere we belong. Embracing our differences and creating an environment where we\\\’re free to be ourselves and can THRIVE. Growing ourselves individually, and as a collective.
As Partners, we make all the difference. And, we all own it.
Important points to note:
It\\\’s important to note that some of our roles are subject to pre-employment vetting (which may include DBS checks for successful candidates). If required, you\\\’ll be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays. Any DBS checks required will be carried out by a third-party registered body and financial probity checks may also be required for some of our roles.
We occasionally close vacancies early in the event we receive a high volume of applications, and therefore, we recommend you apply early. If you require a reasonable adjustment due to a disability which means you may need longer to complete your application please contact us as soon as possible.
We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.
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Supermarket Assistant, Team Leader Nights employer: Waitrose & Partners
Contact Detail:
Waitrose & Partners Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supermarket Assistant, Team Leader Nights
✨Tip Number 1
Get to know the company culture! Before your interview, spend some time researching Waitrose and its values. This will help you connect with the team during your chat and show that you're genuinely interested in being a part of their community.
✨Tip Number 2
Practice your people skills! As a Team Leader, you'll need to demonstrate your ability to lead and support others. Think of examples from your past experiences where you've successfully managed a team or resolved customer issues, and be ready to share those stories.
✨Tip Number 3
Show your passion for food! Since this role is all about serving food lovers, make sure to express your enthusiasm for food and retail during the interview. Share your favourite products or experiences that highlight your love for the industry.
✨Tip Number 4
Apply through our website! We want to make it easy for you to join our team. By applying directly on our site, you’ll have access to all the latest roles and updates, plus it shows us that you’re keen to be part of the Waitrose family.
We think you need these skills to ace Supermarket Assistant, Team Leader Nights
Some tips for your application 🫡
Show Your Passion for Food: When you're writing your application, let your love for food shine through! Mention any relevant experience or personal stories that highlight your enthusiasm for the products we offer at Waitrose.
Highlight Your Leadership Skills: As a Team Leader, it's crucial to showcase your leadership abilities. Share examples of how you've successfully managed teams or supported colleagues in previous roles to demonstrate your capability.
Be Customer-Focused: Remember, our customers are at the heart of everything we do. In your application, emphasise your experience in customer-facing roles and how you’ve gone the extra mile to ensure customer satisfaction.
Apply Early Through Our Website: Don’t wait around! We recommend applying as soon as possible through our website to avoid missing out. Plus, it shows your eagerness to join our team and be part of the Waitrose family.
How to prepare for a job interview at Waitrose & Partners
✨Know the Brand
Before your interview, take some time to really understand Waitrose's values and what makes them stand out in the retail world. Familiarise yourself with their commitment to quality and customer service, as this will help you demonstrate your alignment with their mission during the interview.
✨Showcase Your Leadership Skills
As a Team Leader, you'll need to show that you can inspire and manage a team effectively. Prepare examples from your past experiences where you've successfully led a team or resolved conflicts. This will highlight your leadership capabilities and how you can contribute to a positive work environment.
✨Prepare for Customer Scenarios
Expect questions about how you would handle specific customer situations. Think of examples where you've gone the extra mile for customers or improved their experience. This will showcase your customer-facing skills and your ability to maintain the high standards expected at Waitrose.
✨Discuss Continuous Improvement Ideas
Waitrose values innovation and improvement, so come prepared with ideas on how to enhance operations or customer service. This shows that you're proactive and invested in the success of the shop, which is exactly the kind of mindset they’re looking for in a Team Leader.
